Hiley Mazda of Huntsville

Upon arriving to Mazda, I had no idea what car I was looking for. As soon as we showed up, Scott immediately greeted us with a friendly attitude. He helped me narrow down the car I had in mind down to t looking for. As soon as we showed up, Scott immediately greeted us with a friendly attitude. He helped me narrow down the car I had in mind down to the model. After kindly explaining every car's qualities, he helped me choose the one that I wanted. He made the test drive experience a great one, and really helped me understand all of the car's qualities. They will continue to have my service in the future. By far the best service i've had at a dealership. Thank you to Mazda and an extended thank you to Scott for being so helpful. More

Scott and the team at Hiley made buying my used Mazda 6 a pleasure. I was pleasantly surprised by the no pressure sales approach. Best car buying experience that I have had. Very happy with the vehicle, pric pleasure. I was pleasantly surprised by the no pressure sales approach. Best car buying experience that I have had. Very happy with the vehicle, price, and service. More

I gave these excellent ratings because of my overall experience. This is by far the best dealership we have ever done business with. The sales people were outstanding and really cared about the customer experience. This is by far the best dealership we have ever done business with. The sales people were outstanding and really cared about the customer. They did everything possible to put us in a beautiful vehicle and we love it. We would certainly go back and would also recommend them to other people as well. I never thought I would be saying these things about a car dealership. The management is definitely doing something right. More

the salesman scott was very knoledgable and friendly.he also did a great job at being there to andswer our questions without seeming pushy or overwhelming.when we decidedto buy the car he personally walked also did a great job at being there to andswer our questions without seeming pushy or overwhelming.when we decidedto buy the car he personally walked us over and introduced to the used car sales manager, reggie, who gave us a great deal and had us on our way in no time.i will be sure to refer the dealership and also when i buy my second car within the next 6 months i'll be sure to be back to hiley and scott for another great experiance. More

Spent 8 hours looking for a used car for my teenage daughter on the first day of Memorial Day Weekend 2011. Went to 5 dealerships. At the first four, salesmen either weren't available, weren't partic daughter on the first day of Memorial Day Weekend 2011. Went to 5 dealerships. At the first four, salesmen either weren't available, weren't particulary interested in selling me a car, had no clue about the cars on their lot, or showed me vehicles that were so bad I had to cut short the test drive for fear of breaking down. My last dealership was Hiley Mazda, where I was met by salesman Shelton Lattimore. Shelton sized up my family quickly and pointed us to several appropriate, quality options. We selected one of his recommendations, test drove the car, and knew we had finally found "the one". Shelton has an great personality, is knowledgeable, and is very easy to work with. He knows exactly how to get a teenager hooked on a car during a test drive. Shelton made the negotiation process quick and painless, giving us what we wanted while I'm certain making a good profit for Hiley. We had one maintenance concern about the car that Shelton quickly addressed, putting us at ease and sealing the deal. I highly recommend working with Shelton if you're looking for a car. More

Scott Turner was terrific to work with. He was persistent in finding us a car that we were happy with, and found one out of state. He kept the communications lines open, and was suggesting things persistent in finding us a car that we were happy with, and found one out of state. He kept the communications lines open, and was suggesting things we should consider in our purchase. First class service and handled the purchase very well. All the personnel we dealt with, inlcuding Kin Wilson (new car sales manager) treated us fairly and with respect. I would highly recommend this dealer, and strongly encourage you to contact Scott, their INTERNET Salesperson. His knowledge of Mazdas, particularly the Mazda 3, was superb. More

Scott was very friendly, personal, and helpful in my search for a new car after the tornado totaled my old one in the recent storms. He went the extra mile for me by driving to Savannah, Georgia to pick search for a new car after the tornado totaled my old one in the recent storms. He went the extra mile for me by driving to Savannah, Georgia to pick up the car I wanted, and I am very happy with my new car. More

When I agreed to purchase the 2011 Tribute that was at another dealership, they told me they were going to loan me a 2011 Tribute they had on the lot because they wanted to get my trade on the lot as soon another dealership, they told me they were going to loan me a 2011 Tribute they had on the lot because they wanted to get my trade on the lot as soon as they could. I agreed to this and was able to drive the loaned 2011 Tribute off the lot that day. My overall experience at Hiley Mazda was extremely good. The only disappointment I had during the whole experience was my dealings with Larry Chin. Larry was very friendly on the Saturday I agreed to purchase the vehicle. I had explained to him while signing paperwork that I would be paying cash and would have to contact my financial advisor to get the check. He said he wasn't worried about the check, but when I came in the following Tuesday to bring in the title to my trade in and pick up "my" Tribute, Larry had a quite different attitude. He asked me grufly if I had the check and I explained to him that I didn't because as I had said on Saturday I had to talk to my financial advisor to get the money. I had called my financial advisor day before (Monday, the first business day after agreeing to purchase the vehicle) and explained I probably would not receive the check until Saturday or possibly the following Monday. He acted very concerned about this situation and I began to feel like he thought I was going to steal the vehicle because he was speaking rather harshly. Believe me, if that was my intent to steal the vehicle I would have just taken the loaner and not brought it back with the title to my trade in! He asked me to write a personal check to hold until I brought the check from my financial advisor which I agreed to do but also told him it wasn't worth the paper it was written on since the funds weren't in that account. I recieved the check from my financial advisor on that following Monday and brought it in on Tuesday. That Tuesday morning I received a call from Larry where he left me a short message that only said who he was and that he was looking for my check! When I came to pay for the vehicle, Larry's attitude was friendly and happy again. I didn't appreciate being made to feel that he assumed I had intentions to steal the vehicle. It was the dealerships choice to take my trade and give me a loaner vehicle and I didn't see a reason for him to assume I had any bad intentions. Grand theft auto is not a plan in my life to ever attempt and I had already signed that I intended to buy the vehicle, so I didn't understand the attitude. I didn't feel it was an extended amount of time to pay for the vehicle since I was going through a financial advisor (1 week from the day I picked up "my" vehicle). I did, and have, enjoyed my experience at this dealership since Hiley has owned it over the last few years which is why I wanted to buy the vehicle from them rather than driving to the other dealership. It's a shame the finance person made feel like a criminal when I was paying cash! Hopefully this review will be shared with Larry and he will be more careful how he treats the customers. On the other hand.... Shelton was awesome! He had a wonderful attitude throughout the transaction and seemed truly happy that I was happy with the vehicle I had purchased. I will recommend this dealership to my friends and family and will continue to bring my new vehicle there for it's maintenance. More

Scott was one of the most professional car salesmen I have ever dealt with. He is very concerned about the customers needs as well as putting them in the vehicle that is not only a quick sell but a quali have ever dealt with. He is very concerned about the customers needs as well as putting them in the vehicle that is not only a quick sell but a quality purchase. I really appreciate Scott's integrity. More

From the moment I parked on the dealership lot and got out of my car, I was greeted and treated with kindness, friendliness, and respect. All of my questions were adequately answered. It was seen to tha out of my car, I was greeted and treated with kindness, friendliness, and respect. All of my questions were adequately answered. It was seen to that my business was taken care of in a timely and cordial manner. More