Hiley Mazda of Huntsville

Good service, nice price. If I have plan to buy another car, for sure I'll be back to this dealer. I'm so happy with my new Mazda CX-9! car, for sure I'll be back to this dealer. I'm so happy with my new Mazda CX-9! More

This is the second car I have bought at this dealership and plan to continue that trend. Scott did a great job. There was no pressure and they let us take the car for as long as we needed to make a decis and plan to continue that trend. Scott did a great job. There was no pressure and they let us take the car for as long as we needed to make a decision. Scott answered all our questions and help us get the price we wanted. Overall as pleasant of an expericance as car buying can be. Much better than some of the pushy dealerships. More

This was the best car buying experience. Scott was so helpful and friendly. It truly seemed that he was putting my needs first and I appreciated that so much! He did not want me to leave the lot until ev helpful and friendly. It truly seemed that he was putting my needs first and I appreciated that so much! He did not want me to leave the lot until every question I had was answered. The store was closing for the night and other people were locking up but he was still showing me the features of my new car... :)I greatly appreciate all of the undivided attention I received from everyone there, especially Scott. More

Overall a good experience with the right amount of information. We did not feel pressured at any point and Scott was friendly and well versed in the products. information. We did not feel pressured at any point and Scott was friendly and well versed in the products. More

Received 2 Factory Recall notices on our 2008 Mazda 3. No problem. Called and made an appointment for Sat. at 9 a.m. Kelly said it would take 3 to 3 1/2 hours. No problem. My wife and I drop it off, Kelly sa problem. Called and made an appointment for Sat. at 9 a.m. Kelly said it would take 3 to 3 1/2 hours. No problem. My wife and I drop it off, Kelly says "give us a couple of hours and I'll call you when it's done" No problem. I tell her that we will be back in a couple of hours anyway. We go grab some breakfast, shop. etc. We arrive back at Hiley at 12:15. Our car is where we left it at 9 a.m. Problem. I go inside and ask if it is ready. Kelly says that it has not been worked on yet. She said that since we left the dealership that other people who "drove up" had their cars worked on before ours. Major Problem. Now if you have a 9 a.m. appointment, doesn't that mean they should start working on it around 9 and NOT let the people who have just driven up go ahead of you? I said "you have got to be kidding! Because we left, you let other cars ahead of us? If we would have stayed would you have worked on our car first?" She said "Yes." Without any concern whatsoever. She acted like we were expecting too much! My wife and I were in shock. I asked my wife "who does business this way?" They had my car for 3 1/2 hours and nothing had been done yet! That's why I made the appointment! Kelly said it would take about 1 1/2 hours. That was the 3rd different time I had been given. She took the car and we waited. At 2:00 I went back and asked her the status of the car. Kelly was making a personal phone call and did not even hang up but only turned the phone sideways so she could talk to me. Keep in mind..I am not there for me but for them. They sent ME the recall notices! She said they were lowering it down and it would be ready in just a few minutes. At 2:45 Blake asked us if we were doing okay. We said "no!" He asked how he could help. I said "Go get my car." He was gone 10 minutes and brought my car to me. The service man who drove the car got out and said "the keys are in the car" He said it like he was mad at me. We dropped it off at 9 and it was almost 3. 6 hours! I am the one who should be mad! I asked to see the General Manager and was told that he had left for the day. Of course he had! I went inside to get the paperwork and Kelly said "I'll have to mail the paperwork to you since you don't want to wait for it!" WHAT! No way she just said that! Kelly exhibited no customer service at all. The other people we talked to were very nice. Scott even wrote down what we had been through and dropped it in the owner's mailbox. Scott and Blake were superb. Kelly was awful. Atrocious! Don't think I will ever buy another Mazda and will never visit Hiley Mazda again. The whole excursion took 8 hours from my life! That is NO way to do business. There is an article on their window that quotes the owner Mr. Hiley. It says "when our customers walk into our dealership they will be presented with top-notch customer service" No. No they won't. Perhaps before and during the sale. Not after! FYI More

Customer service from the time we arrived(15 minutes before opening time) was great. Scott gave me all information on the 2003 Miata that I requested. We made a deal in less that 30 minutes including th before opening time) was great. Scott gave me all information on the 2003 Miata that I requested. We made a deal in less that 30 minutes including the test drive. The best time buying a car in over 30 years of buying cars. Found 2 or 3 things needing fixing and that was taken care of before we left the lot. Would recommend Hiley Mazda to everyone. More

Buying the CX7 was a great experience. RJ was so helpful. When we told him what we wanted in a vehicle, he took us straight to the CX7 and it ended up being the perfect car for us. RJ was very professional a When we told him what we wanted in a vehicle, he took us straight to the CX7 and it ended up being the perfect car for us. RJ was very professional and made the experience enjoyable. And he even brought us snacks when we were waiting to pick up the CX7 because he knew we hadn't eaten lunch. He definitely went out of his way to provide excellent customer service, and it was greatly appreciated. More

The service was great drove from Birmingham, al to look at a miata and was greeted and serviced with excellent service. We bought a car for the right price at a miata and was greeted and serviced with excellent service. We bought a car for the right price More

There were very friendly and greeted me immediately upon entering the dealership. They were also very cooperative in helping me figure out the best finance plan available to me. entering the dealership. They were also very cooperative in helping me figure out the best finance plan available to me. More

Great experience and love the car. Dealership seems clean and on top of things. Our sales person was great and hlepful Would use Blake again. The service dept has been good and hlepful even though we have h and on top of things. Our sales person was great and hlepful Would use Blake again. The service dept has been good and hlepful even though we have had no issues with our Miata. More