Hiley Mazda of Huntsville

In September I came in for service and WAS approached by Keith . He jokingly ask if i would like to take a new one home. After a visiting for a short while he. soon had me out of my Mazda 3 and into a Mazda Keith . He jokingly ask if i would like to take a new one home. After a visiting for a short while he. soon had me out of my Mazda 3 and into a Mazda CX 7. IT was not an easy task but Keith and his Sales Manager made it happen. Thank you for all your help.I would recommend Hiley Mazda to everyone who is looking for a new Mazda. More

My experience at the Hiley Mazda was excellent, and this is mostly due to an amazing sales consultant (Keith Robinett). As soon as I arrived at the dealership, Mr. Robinett approached me without being overb is mostly due to an amazing sales consultant (Keith Robinett). As soon as I arrived at the dealership, Mr. Robinett approached me without being overbearing or intrusive; the outstanding customer service I received began here and continued throughout my experience. The work Mazda does is high quality, and Mr. Robinett showed a knowledge of this fact by clearly conveying the benefits of what Mazda has to offer. Mr. Robinett was friendly, making me feel comfortable throughout the process. His excellent work was a major factor that made my overall experience a great one; I felt confident that I was in control of the decisions rather than feeling forced into a decision. I had used Mazda's website to find what the actual price of the car would be and printed the information in case it was needed for negotiations; but to my delight, negotiations weren't really necessary. The first price Mr. Robinett gave me was actually under the price quoted on the website. For these reasons, I would definitely recommend Mazda and specifically Keith Robinett to anyone looking to buy a car. I am extremely grateful for my experience and my new car. More

Michael was friendly, knowledgeable and understanding of exactly what I was looking for. He worked hard to get me the best deal. Also the finance person did a good job of explaining all my options. I am exactly what I was looking for. He worked hard to get me the best deal. Also the finance person did a good job of explaining all my options. I am completely satisfied with my new Madza 3 and the dealership. I keep my cars for a long time. If I would buy another I would certainly see Michael Ponter first. More

I was working to rebuild my credit. I wanted a good dependable car with good gas mileage. Mr. Ponter worked within my budget to find a car that worked out Perfect!! I even got a better car than I even dependable car with good gas mileage. Mr. Ponter worked within my budget to find a car that worked out Perfect!! I even got a better car than I even imagined. Wonderful service and Very helpful! Thank you for the best car buying experience I've ever had. More

We found this Honda at Hiley Mazda of Huntsville. Michael approached us but was not overbearing and listened. Something that is lost in a lot of salespeople now days. He asked us questions to see w Michael approached us but was not overbearing and listened. Something that is lost in a lot of salespeople now days. He asked us questions to see what we wanted. He didn't try to sell us the car, he wanted to make sure it was a car we wanted. The experience at the dealership did not take a long time and they were very straight forward in their price and what they were willing to offer. Once this was agreed upon, the process moved quickly the next day and we were on our way. If there was any snag in anything, Michael was there for us. I would recommend not only Hiley Mazda of Huntsville, but also Michael. More

I recently purchased a 2012 Mazda 6 I Touring. My overall experience was Outstanding! Mr. Scott Tankersley is an Excellent car salesman. Very honest, patient and thorough. He took the time to answer overall experience was Outstanding! Mr. Scott Tankersley is an Excellent car salesman. Very honest, patient and thorough. He took the time to answer the questions that I had about the car I purchased,explained the different features, and helped me setup the bluetooth handsfree for my cell phone. The customer service was Great. Everything went very well and was a very positive, stress free experience. More

We bought a used car from Hiley and we would highly recommend the dealer. The price was an internet pre-negotiated price that was a fair price for the vehicle. The Sales Consultant was knowledgeable an recommend the dealer. The price was an internet pre-negotiated price that was a fair price for the vehicle. The Sales Consultant was knowledgeable and helpful. After we purchased the vehicle we found out the automatic door locks did not work. We took it back to the dealer and the Manger promptly replaced the broken part. Thanks for a great experience. More

I had purchased a 2005 Mazda Miata on July 1, 2011 and I wasn't really happy with the service I got. First, I was talking with Blake Cruttenden about the car and was passed off onto Shelton Lattimore to tak wasn't really happy with the service I got. First, I was talking with Blake Cruttenden about the car and was passed off onto Shelton Lattimore to take it for a test drive, because as he put it, he had a customer. Well, who the xxxx was I? Second, after we came back for our test drive and we were sitting out front talking, Mr. Hiley started having a fit that there was an accident. We both looked out and didn't see anything and so we watched as the he walked over to the car I did purchase and moved it away from another car in front of it. Well, Shelton went over and talked with the managers and they all laughed. The manager never came over and apologized to me about the incident and I have never heard a word from anyone there, ever!!!It was his employee that backed the car into the Miata. Third, I was told I would get a CarFax report on the car and never did. I found out after getting my own, that the car had been in two accidents already. It also had no tonneau cover, which I was never told. It's supposed to have a 6-disc CD changer/player, which it does not and also a solar-contol tinted windshield w/sunshade, which it does not have either, but they are listed on the sheet as to what the car has on it. I'd say that's false advertising in a BIG WAY!!!! Also, when I had called the service department a few days after buying the car and realizing it had no cover for the convertible top, I was told they didn't have one and that no one in the region had one either. Well, to my surprise, I stopped at the dealership in Nashville and was able to order one and it came in a few days later. And I have never received any paperwork about the extended warranty that I purchased on the car. Also, I had stopped at the dealership one day and talked with Blake and told him about the things that were not on the car and that the drivers side headlight faced down and it was difficult to see at night, and it was like I was talking to myself. Nothing was ever mentioned about the items not on the car and no attempt was made to fix the headlight. I don't think that is the kind of "service" I was looking for. I would never recommend this dealership to anyone, ever!!!! More

Honest,flexible,accomodating. Scott and staff lived up to his promise and our expectations. He did not pressure us. He also helped us with distance-related issues since we do not live in Huntsville. to his promise and our expectations. He did not pressure us. He also helped us with distance-related issues since we do not live in Huntsville. More

They met the best price we could find anywhere. The transaction was very well done, no pressure. Excellent attention after the sale. Easy finanacial arrangments. transaction was very well done, no pressure. Excellent attention after the sale. Easy finanacial arrangments. More