Hiley Mazda of Huntsville

I don't normally shop at dealerships, I feel like the people only wanted my money, but Keith was very friendly. He made it seem like he wanted me to have a car that fit me people only wanted my money, but Keith was very friendly. He made it seem like he wanted me to have a car that fit me More

My Review Of Hiley Audi Volkswagen Of Huntsville: I My Review Of Hiley Audi Volkswagen Of Huntsville: I bought a 2008 Mazda Speed3 with almost 60k miles on Monday 3/11/13, when driving from the dealers My Review Of Hiley Audi Volkswagen Of Huntsville: I bought a 2008 Mazda Speed3 with almost 60k miles on Monday 3/11/13, when driving from the dealership back home (Birmingham), the first gear started to pop back out, it was after 8pm, had to get home because I had to go to work the next morning, next day I could not drive the car, it would not take the gears so I decided to take it to a shop after work, so I did, the news was THE FIRST GEAR IS GONE, I immediately called Joel, he said he would call me back the next day, he did around 11am, at this point I could not sit and wait so I called Mazda in Birmingham and the towing service and they took it, and they said THE FIRST AND THIRD GEAR ARE GONE, the TRANSMISSION must be taken apart and replace all the parts, it would take a week to have it done, so I don't have a car, I have to miss work, might lose my job, I tried to reach out to Hiley Mazda for help since I don't trust this car anymore, I don't want it, I want to take it back and off course they won't take it back, just got off the phone with Melvin, he was RUDE, INTERRUPTED ME WHILE I WAS STILL TAKING, TRIED TO MAKE EXCUSES FOR SOMETHING THAT DOES NOT HAVE AN EXCUSE, THE MAZDA SERVICE EXPERT TOLD ME THAT THIS DOES NOT HAPPEN IN JUST ONE MINUTE, THEY HAD TO KNOW THAT THIS WAS ABOUT TO HAPPEN AND THEY KNEW, WHICH MAKES THE SITUATION EVEN WORST, THEY TRIED TO SELL ME AN EXTENDED WARRANTY FOR $2500 WHEN THE CAR STILL HAD SOME DRIVETRAIN WARRANTY ON IT, BECAUSE THEY KNEW THE TRANSMISSION WAS ABOUT BE DONE AT ANY GIVEN MOMENT BUT MELVIN SAID: "I AM NOT GOING TO HELP YOU, I AM NOT TAKING THE CAR BACK, AND SAID THIS CAN HAPPEN TO ANY CAR AT ANY TIME" . Really? so besides all this they really believe people are stupid. All I wanted to do was return this car back to them and maybe purchase a new car from them, but with no support from them, I will not buy another car from them and will advise anyone I know to steer clear of Hiley Mazada. I know cars can be returned withing a few days of purchased because I have several friends who have purchased a vehicle and not satisfied with it and simply returned it. Nothing was wrong with the car and the dealer took it back. How about that... Hiley wont even take back a car that is going to have a new tranny in it, I was trying to give it back to them better than they sold it to me. So a word to the wise. Stay away from them. More

Before I bought our Miata, I went to "interview" the dealership. I quietly asked other customers their opinions of Hiley's service, customer service, and their overall experience. Everyo "interview" the dealership. I quietly asked other customers their opinions of Hiley's service, customer service, and their overall experience. Everyone I spoke with had positive comments. Two actually said they would go no where else in North Alabama to buy a car! Even though my salesperson, Tairon Payne, was new and was also with the Audi/VW side of the dealership, he followed up with me, answered all my questions, and found a co-worker from the Mazda dealership to finalize the details. My Miata and I have seen Shane in the service department only one time for routine service...a much, much better experience than I have had at other dealerships over the years! I would highly recommend Hiley to anyone. More

I would like to thank Keith Robinett for the job he did on making my car purchase easy. Im from out of town and saw the car we wanted online. He did a wonderful job over the phone telling me everything a on making my car purchase easy. Im from out of town and saw the car we wanted online. He did a wonderful job over the phone telling me everything about the vehicle. He worked so hard on the phone to make sure it was the car we wanted before making the drive. The drive was well worth it. I would recommend keith to anyone buying a vehicle. Thanks so much for everything.. Todd Palmer More

I bought a Mazda 3 from Keith and everything was very easy. He was very friendly. I would recommend this dealership. Thank you Hiley and Keith. easy. He was very friendly. I would recommend this dealership. Thank you Hiley and Keith. More

I want to single out Keith Robinett for his excellent salesmanship. I traveled 150+ miles (despite having a Mazda dealership in my hometown) to purchase the MAZDA3 from Hiley because of his direct no-no salesmanship. I traveled 150+ miles (despite having a Mazda dealership in my hometown) to purchase the MAZDA3 from Hiley because of his direct no-nonsense approach. I also want to commend Reggie Allgood for his patience and good work. More

I have been extremely pleased with Hiley Mazda and have bought several automobiles from this dealership in the past few years. I would like to recommend Keith Robinett as the salesperson of the year for H bought several automobiles from this dealership in the past few years. I would like to recommend Keith Robinett as the salesperson of the year for Hiley. Keith has been extraordinary in his relationship with me in the purchase of new cars. He is considerate, understands what I'm looking for, and goes out of his way to ensure that I purchase a vehicle without a lot of pressure from anyone. I'm not an easy person to deal with with regard to purchasing automobiles, but Keith definitely knows how I perceive things and has been extremely helpful in every way possible. Should I decide to purchase another vehicle from Hiley in the future, I would most definitely contact Keith as my salesperson. Thanks so much Keith for all you have done for me. Cheryl Metz More

Keith and Reggie were both very helpful and professional Keith and Reggie were both very helpful and professional in my selection of the Mazda3. I needed a ride to the dealership on the day of my purchase Keith and Reggie were both very helpful and professional in my selection of the Mazda3. I needed a ride to the dealership on the day of my purchase and Keith came to pick me up promptly. Matt explained the pricing to me over the phone which really sealed the deal. Thanks to all of you at Mazda. I would recommend your dealership as well as the Mazda3--am loving it. Christine Kamback More

I went back to Hiley and bought this second car from Keith mostly because Mazda makes an excellent car for our needs and he was so professional to work with. We bought a new Mazda3 Skyactiv the first t Keith mostly because Mazda makes an excellent car for our needs and he was so professional to work with. We bought a new Mazda3 Skyactiv the first time and we traded our 2000 Miata for a 2011 Miata PRHT that Keith just took in on trade. They are both great cars and the buying experience is pleasant and easy. They gave me a great price on both cars and super financing. I highly recommend Hiley and Keith Robinett. More

Purchased a new vehicle at Hiley Mazda and never did I expect such excellent customer service. My dealer, Justin Draper, was very knowledgeable about each vehicle and the sales process. Also, everything w expect such excellent customer service. My dealer, Justin Draper, was very knowledgeable about each vehicle and the sales process. Also, everything was broken down in a way I could understand especially being a first time car buyer. I would definitely recommend Hiley Mazda to anyone looking for a new vehicle. More