Hiley Mazda of Huntsville

I have owned a 2002 Mazda Tribute almost since it was new and have taken very good care of it. I parked the car in my driveway on a Thursday evening, Sunday morning during breakfast I saw smoke roll past the and have taken very good care of it. I parked the car in my driveway on a Thursday evening, Sunday morning during breakfast I saw smoke roll past the window and found the car on fire! I put the fire out with a fire extinguisher very quickly but it sustained some damage. The wiring harness was melted, the brake booster and master cylinder where burned. I called my insurance company and the car was towed to Hiley Mazda in Huntsville Alabama. After nearly two weeks Hiley provided an estimate of $3100 to repair the car which included replacing the above mentioned parts. Later that day I received an email stating that Hiley had determined the fire had started because of a defective ABS module that had an active recall. Hiley stated that Mazda would repair all damages at no cost to me or my insurer. After two more weeks Hiley called and said my car was ready to be picked up that all repairs where complete. I arrived to get my car and they parked it at the service department door. I started the car and opened the hood to inspect the repairs. The engine was shaking like crazy and misfiring. I shut it off and continued looking. Immediately I noticed an obviously "repaired" wiring harness and fire extinguisher residue everywhere. The harness was twice the size in diameter it was originally and had aftermarket plastic wire loom over it with tape and tie-wraps on it. I asked Shane the service advisor why it was running so bad and why the harness was "repaired" instead of replaced like the original estimate had said. She stated that they did what Mazda authorized them to do. I asked to see the service manager and Stan Fields showed up ten minutes later. Stan said he was shocked because the car ran fine earlier and said he would take care of it. I asked about the dash warning lights that where on, including ABS, BRAKE and check engine, Stan said he would take care of it all. I asked about the harness and Stan said he would talk to Mazda and agreed the repairs where sub-standard and stated that he agreed with me 100% that I was right and he would be upset too if it where his car. Stan then stated that the reason they "repaired" the harness was because a new one was not available any more. I left the car with them to fix it again and went home. I then Googled the harness for the car and got several suppliers instantly. I called Stan and told him this and he asked me to email him the links which I did. After a few more days Stan called and said the misfiring was found to be faulty spark plugs and coil packs and that he had ordered new ones. He also said that he ordered a new harness and expected to receive it within 48 hours. Three days later Stan called and said the repairs where in progress but the supplier called him and said the harness was not available. He said the harness we needed was a "S" suffix versus the "A" that he had ordered. I stated that I would search the internet for him again if that's what it would take. My search revealed that the part number he gave me does not exist. I fully believe that the original part IS the correct harness. Several more days passed and Stan called said the car is ready except for the harness replacement and that there was nothing else he could do. I voiced extreme displeasure to Stan, and Mazda customer service, who I had been working with from the beginning. All of them told me they were sorry but they had done all they were willing to do. I picked the car up today and brought it home, start to finish it has taken EIGHT WEEKS. The car is repaired to where it is running, but in my opinion, which is Professional since I have been an Electrician for 33 years; this harness repair is not acceptable automotive wiring methods by any standard. What Hiley has done is a Band-Aid repair with plastic covers, tie wraps and tape. Service Manager Stan Fields told me that all the coil packs and plugs had been changed, none have. The wiring harness is really quite pathetic. The wires are as I suspected, spliced. Unfortunately whoever did it used a bit too much heat on the heat shrink as he actually burned the shrink and wire insulation in several places. How ironic. He also failed to use the same color insulation on one wire. Another is mismatched in size from one side of the splice to the other. The wires are not uniform in length so he made nice little kinks and loops back and forth. The plastic wire loom used to hide his handy work is poorly sized. Even the electrical tape used to cover this mess up was the cheapest made and would come unraveled in a short time. I did not cut off any of the heat shrink to look but I imagine the connections are not even soldered. If they are I'm sure it's done as poorly as the rest of the job. I also noticed two brake lines badly burned that where not replaced. I have never seen such lousy, unsafe, unethical work in my life. Stan and his alleged mechanic should both be fired. All Mazda employees involved should be ashamed and embarrassed. I am not parking the car in the garage or too close to my home in fear of another fire. I find it strange that when Hiley quoted the repairs of my car to the insurance company it stated "replace" the wiring harness at a cost of $881 in parts and $480 in labor, then when Mazda is liable it changed to $0 in parts and three hours labor on the invoice. Guess the difference is in who is paying. My insurance adjuster appraised this car at $6100 after the fire; I don't think I could even sell this car if the buyer looked under the hood. It certainly would not pass an inspection by a mechanic which most people do when buying a used car. I also would not sell it without disclosing the issue to a buyer since I am honest. This has greatly reduced the value of my property and my 17 year old daughter is afraid to drive the car now. I can't really blame her. More

My experience with Keith and Hiley Mazda of Huntsville was outstanding and well beyond my expiations! I would gladly recommend this dealership to anyone looking to purchase a new or used vehicle. was outstanding and well beyond my expiations! I would gladly recommend this dealership to anyone looking to purchase a new or used vehicle. More

Wow on friendliness and customer service! We visited this dealership twice and raked Tairon Payne over the coals for an ungodly amount of time about all the features, price, comparisons, etc. Not only w this dealership twice and raked Tairon Payne over the coals for an ungodly amount of time about all the features, price, comparisons, etc. Not only was he friendly and knowledgeable, he was extremely patient with a pair of picky shoppers. Took us three months to finally decide what brand, make, etc. we wanted, but when we returned we were very pleased with our experience. The entire staff was friendly and helpful. They gave us a very good price. And Tairon is fun to work with...kind of reminded me of Forest Whitaker. He has some unusual hobbies and talents...ask him when you go there! More

I purchased a 2008 BMW 335i from Hiley. Keith was very professional and helpful. He was not pushy at all and worked with me to make me a deal that I was willing to go with. I would definitely recommend professional and helpful. He was not pushy at all and worked with me to make me a deal that I was willing to go with. I would definitely recommend Keith and the sales team at Hiley Mazda for anyone looking to buy a previously owned vehicle. More

Keith down at Hiley Mazda/Audi was a friendly, honest and upfront salesman. I have USAA insurance and they honored every bit of my member discount, and even stayed after close to make sure things ran smoothl upfront salesman. I have USAA insurance and they honored every bit of my member discount, and even stayed after close to make sure things ran smoothly(I had to drive 96 miles to get to the dealership). There were no games or gimmicks, they were simply upfront about the cost, and my approval. They actually got me approved for a lower rate than my bank! But, most importantly everyone at Hiley was polite and friendly to my daughter, got her skittles and a cup of water too! And as if it couldn't get any better, they dropped my rental car off at Enterprise for me. Thanks Keith, that my the ride home a real Trip! Honestly, I would reccomend Hiley Mazda/Audi to anyone. It was worth every minute of the 96 mile drive! More

My husband and I found a 2003 Mazda MPV online at this dealership and went two days later to look at the van in person. We were a little worried at first, but the staff made us feel a lot better about the dealership and went two days later to look at the van in person. We were a little worried at first, but the staff made us feel a lot better about the van and even gave us room to make up our minds without pressure. I'm very glad we bought this van. In the month we have had it, the van has made a trip from TN to GA and from TN to SC. Runs great and no issues. Would buy from this place again and would recommend to friends. More

Tairon and all of the employees were friendly and great to work with. We were buying the car for my 17 year old son. Tairon treated him like an adult and involved him equally, if not more so, in the discus to work with. We were buying the car for my 17 year old son. Tairon treated him like an adult and involved him equally, if not more so, in the discussions. Tairon took a great deal of time and patience in teaching my son how to drive a manual transmission during the test drive. The sales process was very quick and easy. The price was fair, negotiations were professional and reasonable and there was no pressure at all. I would definitely shop at this dealership again. More

I gave Courtney Brown this rating because he was very respectful. He took the time to explain every detail of the process in the simplest of terms. respectful. He took the time to explain every detail of the process in the simplest of terms. More

Bought a used Mazda 6 for my son at Hiley Mazda of Huntsville yesterday. Tairon Payne was our salesmen and he was great! He was super friendly and went out of his way to make my son feel involved in Huntsville yesterday. Tairon Payne was our salesmen and he was great! He was super friendly and went out of his way to make my son feel involved in the process. I highly recommend buying from Hiley Mazda of Huntsville, I'll definitely come there again! Thanks Tai! More

My husband and I purchased a truck in early October from Hiley. I must say it was the easiest car buying experience we have ever had. The process went smoothly and quickly. It was a bonus that our salesm Hiley. I must say it was the easiest car buying experience we have ever had. The process went smoothly and quickly. It was a bonus that our salesman, Melvin, was also hilarious! He was not making silly jokes to win us over but instead was honestly funny and personable. He and the gentleman who helped us with the paperwork, Mr. Allgood, I believe was his name, made the purchase enjoyable. Thanks! More