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Hiley Mazda of Huntsville
Huntsville, AL
377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 377 reviews
July 29, 2016
Easy and pleasant We were shopping for our daughters first car. We made several stops at Hiley Mazda to test different cars. Earl was very patient and helpful during th We were shopping for our daughters first car. We made several stops at Hiley Mazda to test different cars. Earl was very patient and helpful during the whole process. He offered us advice and was very honest about pros and cons of everything we looked at. When we finally settled on a car the process and paperwork were a breeze. Would recommend the dealership to others and return myself when I am in the market again. Thanks for all the help! More
by Norton Clan
Employees Worked With
Earl White
July 25, 2016
Awesome experience I looked all over Huntsville for a car that my daughter could afford since hers was on its last leg. The best deal in town was at Hiley Mazda/VW. Ta I looked all over Huntsville for a car that my daughter could afford since hers was on its last leg. The best deal in town was at Hiley Mazda/VW. Tairon Payne is a great salesman that cares about his customers and their safety in a vehicle. He helped find a vehicle that suited my daughter and her ability to pay for it. Thanks Tairon. You are the BEST!! More
by Gail Seals
Employees Worked With
Tairon Payne
June 01, 2016
Unscrupulous Practices On 06/01/2016 at 10:30 a.m., I received a call from my salesman, Tairon, stating that an offer I had made on a 2003 Toyota Echo earlier that morning h On 06/01/2016 at 10:30 a.m., I received a call from my salesman, Tairon, stating that an offer I had made on a 2003 Toyota Echo earlier that morning had been accepted by the manager. I was ecstatic. I called Tairon back and arranged a time to be at the dealership that afternoon to pick up my car. An hour or so after that, I received another call from Tairon. I was on the phone, but he left me a message. The message stated that the Toyota Echo that my offer had been accepted on had been sold by another salesman. I could not believe what I heard. I called Tairon back to discuss what had happened and was told that since I didn't put any money down on the car, they did not have to hold it for me. I was not informed of that on the first phone conversation with Tairon. I got very angry and upset and hung up the phone. I then contacted the used car department manager and spoke to him about the situation. He basically informed me of the same. When I told him that I was not told that I needed to put money down on the car in order to hold it, I was told that the salesman knew better and that that the car being sold out from under me was "just how it goes." I was infuriated. I hung up the phone and broke into tears. I cannot believe how I was treated. It was wrong and no justification for it will make it right. More
by Susan Turnquist
Employees Worked With
Manager of Used Car Department, Tairon Payne
April 28, 2016
First time Mazda buyer I had a positive experience this week with the gentlemen at the Mazda dealership. I found more than what I was searching for and am very pleased with I had a positive experience this week with the gentlemen at the Mazda dealership. I found more than what I was searching for and am very pleased with my selection. The process was very quick and efficient and all my questions were answered. Cedric was very kind to my family and me and made us feel valued as customers. Thanks! More
by CarolinaMarie
Employees Worked With
Cedric Mcginnis
April 07, 2016
Friendly salesman, great deal on a car We appreciated the friendly nature of our salesman and his desire to work for us. We got the car that we wanted at an agreeable price. The only comp We appreciated the friendly nature of our salesman and his desire to work for us. We got the car that we wanted at an agreeable price. The only complaint was some internal lack of communication when working with the financing which was resolved to our satisfaction. More
by Iboughtacar
Employees Worked With
Cedric McGinnis
March 23, 2016
Salespeople could care less After purchasing one new car there with a bad experience, we were ignored 6 months later when we were checking out a second car. Problem one: we wer After purchasing one new car there with a bad experience, we were ignored 6 months later when we were checking out a second car. Problem one: we were told that it would be "one or two days" for my car to come in, so I signed the paperwork. My car came in one and a half MONTHS later, a couple of days before my first payment was due. Problem two: the salesman, Cederic, knew nothing about the Miata. Problem three: while looking for the second vehicle, 3 or 4 salesmen were shooting the breeze when we parked and waited. We were about to leave about 10 to 15 minutes later when Brandon finally came out to us. After speaking to him, he promised to get back to us with more information on getting a vehicle. He didn't call back. More
by Djsm
Employees Worked With
Cedric, Brandon
February 25, 2016
I love my Mazda CX3 We narrowed down our new car choice to either a Mazda or one other make of car. We drove the other make first and then went to Hiley Mazda. I fell in We narrowed down our new car choice to either a Mazda or one other make of car. We drove the other make first and then went to Hiley Mazda. I fell in love with the CX3. Brandon Dow spoke with us and we took a test drive. I knew that was the car for me, however we were just looking on that day and needed to get ourselves financially organized to purchase a new car. Fast forward almost three weeks. I inquired about the car again and Earl White called me. I explained we had already been talking to Brandon so he let Brandon know I was still interested in the CX3. All said and done we spoke on the phone ( I live in Tennessee) and bam! the following Saturday we went to pick up my new Mazda. Brandon was patient, Earl was helpful, and Greg the Business Manager was forthright. Thank you Hiley Mazda. Hope to see you again when we replace another one of our cars. Shelia in Tennessee.... it is worth the drive to Huntsville:) More
by Shelia 1
Employees Worked With
Brandon Dow, Greg , Earl White
December 18, 2015
Wonderful Shopping Experience From Start To Finish I found a 2014 Toyota Tundra (assumed trade in) on Autotrader.com and contacted Hiley Mazda of Huntsville concerning the truck's availability. I was c I found a 2014 Toyota Tundra (assumed trade in) on Autotrader.com and contacted Hiley Mazda of Huntsville concerning the truck's availability. I was connected with Earl White and he not only was able to address all my inquiries but walked me through the process to place a deposit on the vehicle. His communication was frequent and informative as was necessary since I live several hundred miles from the dealership. I drove in the next day and Earl met me at the door. From there, the test drive, negotiations and financial process were pain free (and this is coming from a man which loathes the usual car buying experience). I drove away in my new Truck and could not be happier with my purchase. Earl, and the rest of the Hiley staff, were exceptionally helpful, competent, and a pleasure to do business with. Additionally, I thought the vehicle was very well priced. I would drive several hundred miles again to purchase a car from these guys. More
by DealerRaterDoer
Employees Worked With
Earl White
August 29, 2015
CX-5 Grand Touring Buying Experience Keith was extremely helpful and courteous thought-out the whole buying process and did a great job of guiding us through the sometimes difficult maze Keith was extremely helpful and courteous thought-out the whole buying process and did a great job of guiding us through the sometimes difficult maze of the buying process. Keith was very professional and eager to work with us to gain the best deal. We will look forward to working with Keith in the future on all of Mazda car or SUV purchases. Thanks Keith!!! More
by JIBJAB
Employees Worked With
Keith Robinett
August 12, 2015
Earl White Salesman of the year in my book Earl White salesperson made this one of the best purchasing experiences I have ever made.when purchasing an automobile. Very outgoing personality a pl Earl White salesperson made this one of the best purchasing experiences I have ever made.when purchasing an automobile. Very outgoing personality a plus. All people involved at this dealership went above and beyond . Would highly recommend Earl white when needing a new or used vehicle. Will definitely do business at this dealership again B.Russell Scottsboro Alabama More
by B Russell
Employees Worked With
Mr. Steven West , Earl White
