Hiley Mazda of Fort Worth

This is for the used car section. Found great reviews online so it is disappointing to write this but perhaps the reviews are mostly for the new car buying experience. Salesperson was Found great reviews online so it is disappointing to write this but perhaps the reviews are mostly for the new car buying experience. Salesperson was polite and only lightly pushy. I sat down and let them know I was interested in the car, verified they had it, verified they accepted my financing, test drove it (I declined bc it was so new but they said they required me to before they could give me the final cost/breakdown). I let them know before we did anything that I was prepared to pay the full asking price, didn't need any packages and I could sign same day. Dragged it out for an hour, kept asking for breakdown. Finally got it and it has a "care package" for ~$2000. I declined. Tim tried to pitch it (super nice polite). I explained I had zero interest and if was required that I would not waste his time or mine. He explained it is a big value and then went to talk to the manager that they should be able to figure it out. Came back, they will give it to me for $500 only. Briefly spoke to a skinny white guy, manager. Not much said, polite. I declined. I left (was still on a customer visit for work in the area). Came back because I was assured they would figure it out. Came back. Different manager came in and was huffy and pissy, this one was balding and had a big beer belly or was really fat. Pretty much barked at me that it was part of the price. I tried talking to him and he cut me off twice and he said I would have to do their financing or accept the package. I smile at him. He smiled and said ok you two talk it out. I left. I can pay it. I shouldn't have to. The whole transaction felt very dishonest but the most upsetting was how much of my time they wasted. More

Need to replace the shifter switch in my Mazda CX-5 after much research amazon price is $21.00. Ridge in the parts department just told me it does not come as a separate part but as an entire unit for over much research amazon price is $21.00. Ridge in the parts department just told me it does not come as a separate part but as an entire unit for over $500.00. My car is 10 years old and has been a fantastic automobile, was going to buy a new one this year but.... needless to say will go to another alternative.! More

Exceptionional services. The best experience I have had in purchasing a new car. Samantha Steel is honest, patient, did not waste my time and knows the vehicle inside and out The best experience I have had in purchasing a new car. Samantha Steel is honest, patient, did not waste my time and knows the vehicle inside and out. I will recommend her to anyone interested in a new Mazda. More

Sam-I can't say enough good about her! She and Rusty changed something I absolutely dreaded (car shopping in general) into a very positive, even pleasant, experience! She was personable, She and Rusty changed something I absolutely dreaded (car shopping in general) into a very positive, even pleasant, experience! She was personable, attentive, understood my extreme schedule and made it easy, smooth, and painless. They've won our family over, for sure. More

Samantha went above and beyond to help me get the car I wanted! Excellent purchasing experience! wanted! Excellent purchasing experience! More

Awesome people, friendly, very comfortable to work with. Sam Steel is the best. Very professional and understanding of my needs. Sam Steel is the best. Very professional and understanding of my needs. More