Hiley Mazda of Arlington

I was greeted at the door. I didn't have to wander around and try to find anyone. The sales person introduced himself and asked what I was looking for. I test drove a couple of cars and decided I would keep and try to find anyone. The sales person introduced himself and asked what I was looking for. I test drove a couple of cars and decided I would keep looking. There was no pressure to buy. A lot of other dealership I have visited in the past are always running back and forth to their manager trying to get you the best price or they try to pressure in to buying today to get the best deal. There was none of that. I left and shooped around at some other places. Then I came back knowing what type of car I wanted. They made an offer; I countered and we were done. Minimum haggling. I was in and out in about an hour and a half. That is the fastest I have ever bought a car. More

Both my husband and I agreed that this was the best car buying experiences that we have had. We originally came to Hiley a few months ago when we were looking for a used car for my mom. We actually ended buying experiences that we have had. We originally came to Hiley a few months ago when we were looking for a used car for my mom. We actually ended up getting the used car someplace else, but when it was time for us to look for a car for my husband, we remembered the great customer service we received when we just looking. We visited a few more times before purchasing, and each visit we found the same great customer service! Mara, the young lady who sold us our car, was fantastic! Very patient, very knowledgeable and very conscious of our time! Even after we bought the car, Hiley continued consistently with great service. My husband accidentally left his book bag in the loaner car (driven a few days before our car came in.) We called once it was discovered that the bag was missing, they quickly located it. When it's time to purchase another car, we will definitely consider Hiley Madza in Arlington again! More

Me buying my vehicle from Hiley Mazda/Arlington, was the best expierence I've ever had buying a car. And this is no lie!!! Mike was an excellent sales person, he did not give me any "sales pitch" that a c best expierence I've ever had buying a car. And this is no lie!!! Mike was an excellent sales person, he did not give me any "sales pitch" that a car sales person usually say to try and convince me to buy a car. I've never really like the car salesman, I think they are too pushing and can be very annoying, but Mike was the first. He's got a GREAT personality!! Paul, the Mgr, was very informative. I didn't feel like he gave me the usually "Mgr sales pitch" either; like he's doing all he can for me and this was the best deal he could come up with, for me. He was up front with what I was financially looking at and I believe he did his best for me. Jeff, in finance, was excellent also. He too, was very informative. All three together was what "the doctor ordered" for my depression in looking and trying to buy a new car. All three together was the perfect combination, and I think individually, they are just GOOD people to work with. They are very personable, very friendly and very professional. I have bragged about Hiley Mazda/Arlington to everybody I know, in hopes when they buy a car, they go there 1st! More

Ozzy, the sales person, was very courteous and attentive. I specified what I was looking for, he walked me to what he had without attempting to pursuade me or tempt me into a higher priced vehicle. Everyone I specified what I was looking for, he walked me to what he had without attempting to pursuade me or tempt me into a higher priced vehicle. Everyone was very straight forward, direct and to the point. It was an enjoyable experience, the entire sales staff was very friendly and welcoming. The sales and service departments were very helpful in addressing and correcting minor issues with the vehicle. I would would definately go back when in the market for another car. More

Let me start off by saying that I HATE car shopping. I would rather visit the doctor for a prostate exam or the dentist to have a tooth extracted then step foot on a car lot. I was shocked when I was h would rather visit the doctor for a prostate exam or the dentist to have a tooth extracted then step foot on a car lot. I was shocked when I was handed a sheet of paper that listed out the price of the vehicle and all the dealer's fees that was already signed by the sales manager. I hadn't even test drove the vehicle yet, but I knew what it was going to cost - worst case - to drive it off the lot. Different During the test drive we discovered an issue with the car and I was ready to leave and scratch this car off my list. Upon returning to the lot my salesman wanted to get the issue resolved immediately, but the service area was already closed. How convenient I thought. Since we were from out of town they offered to put us up in a hotel overnight and pay for our meals. What? The next day the issue was resolved to our satisfaction and we purchased the vehicle. Now that was different! The only reason they don't get 5's across the board is that it took them until after 2:00 in the after noon to resolve an issue that I felt could have been resolved by 10:00 in the morning. More

Great experience. Everyone was very helpful. WE had alot of rain come in at the last moment. They were able to go ahead and give me my Mazda, and arranged for a complete detail to be done at a later date. A of rain come in at the last moment. They were able to go ahead and give me my Mazda, and arranged for a complete detail to be done at a later date. Along with a second full tank of gas. The credit dept. wisked me thru fast. I did not have to wait hours. More

The sales process was very low pressure. No one tried to talk me into buying today like at other dealerships. We discussed price and came to a mutual agreement pretty fast. I researched price on Edmunds b talk me into buying today like at other dealerships. We discussed price and came to a mutual agreement pretty fast. I researched price on Edmunds before I went and I knew what I should pay. They agreed to that price and gave me a fair price for my trade in. Seth Washburn was very nice and knowledgeable. I would come back to Hiley Mazda knowing that I would be treated fairly. More

I came to purchase a used car at Hiley Mazda Arlington and walked away with a great used car and a salesperson that I would recommend highly to anyone looking to purchase a used car. Aaron was so super n and walked away with a great used car and a salesperson that I would recommend highly to anyone looking to purchase a used car. Aaron was so super nice!!! He wasn't pushy at all. I get intimidated by car salesmen and always dread the car buying experience. Aaron did not make me feel like I was being pressured as I had been in the past. What an all around nice guy! Very knowledgable and professional. I would highly recommend him if you are wanting to buy a car! Matter of fact my husband was looking for a truck at the same time and I recommended Aaron immediately!!! My husband ended up purchasing a truck from Aaron too! We are both so happy!! Will be coming back in the future! Thank you so much! Erinn Martin, Arlington More

Had purchased a Honda Civic at Vandergriff Honda about 2 weeks before going to Hiley. The experience at Vandergriff was terrible. We were there for over 5 hours and the customer service and overall buying e weeks before going to Hiley. The experience at Vandergriff was terrible. We were there for over 5 hours and the customer service and overall buying experience was an ordeal. Only spent a little over 2 hours at Hiley and the experience was very relaxing. The support from both the salesman, Mark, and the rest of the support staff was great. We purchased a 2010 CR-7 and love it. I highly recommend Hiley for a great experience in purchasing a vehicle. More

I had contacted Mara for internet pricing prior to going in. When I arrived, Mara explained that she was with another customer but instead of making me wait, she asked Seth to help me. Seth was awesome and in. When I arrived, Mara explained that she was with another customer but instead of making me wait, she asked Seth to help me. Seth was awesome and very knowledgeable about the car. He patiently answered all my questions and was never frustrated or put out. He made sure that we were comfortable and brought us ice cold drinks. I purchased a vehicle and decided after the drive home, I wanted a different one. Seth had provided me both his office and cell phone numbers. I contacted Seth at 9am the next morning and even though he was not at work, took the time to listen to what I had to say. By the time I had gotten back to the dealership, he had already contacted the appropriate people and had them waiting on me. Of course, the higher ups tried to talk me into keeping the car, but once I explained I would not be happy, they swapped the cars and I was out of there pretty quickly. I am very happy with my new car (zoom-zoom) and have already recommended them to another family member who is looking to buy a new car. Seth, thanks for tne no pressure, honest and humble service!! Mara was awesome and checked often to see if things were going as they should. The only negative thing I have to say about the experience is there were a couple of comments from higher up involving finance and the swap "you know I pulled strings to get this done" etc. I prefer the humble approach and would like to say thanks for making it happen, not the preening "see I am so good and you owe me" statements. That part was a huge turn off. Let your work speak for itself. Thanks again Seth and Mara for your awesome, speak for itself, work and ethics!! BOOOOOO to the dealership that tried to sell me the same car for $1000 more!! More