Hiley Mazda of Arlington

This is my second hilley purchase and most likely my last. I love my mazda but there are plenty of other dealerships out there who are more interested in both customer service and honesty. Day one, we t last. I love my mazda but there are plenty of other dealerships out there who are more interested in both customer service and honesty. Day one, we talk to the sales associate and find that they don't have the package my wife and I want on our CX7. No big deal, at this point we are still looking at other makers as well as mazda. We were looking for a family vehicle to replace my mazda 3 since we were expecting. I conviced my wife that the CX7 was the way to go and went in to work out the deal. We still didn't have the car we were looking for but they had located it and would bring it here. Great. We work out the price and did most of the paper work before the finance guy realized the address was wrong. Asked if we could finish up when the car arrived. No problem, these things happen. When the car arrives, I go back in to dothe paper work. After going over it, I realize the price and monthly payment have been changed. I'm told there had been a mistake on the original pricing and I should have had to pay the additional amount, accordingto the finance guy (different fromthe first) they were just correcting a mistake. He changed the price back after the explanation. I probably should have walked out right there, but again, I'd purchased here before with good results, so I again gave the benifit of the doubt. When I went to take delivery of the car I was told an optional item I'd requested as part of the deal had not arrived. Should be in in the next day or two and they'd call me as soon as it came in and give me a tank of gas for the trouble. Not a problem. A few days later the finance guy calls to tell me there were some forms that didn't get filled out right, and asked that I come back to take care of it. He'll throw in a tank of gas. Inconvenient, but ok,I will when the mirror comes in. The one week goes by no call on the mirror. Middle of the second week, the finance guy calls again saying he really needs the signitures in a message on my answering machine. Ten min later a message about the mirror arriving. Struck me as an odd coincidence, but ok fine. I go in and sign off and get the mirror put on. No tank of gas was given. Irritated, but ok, I don't really need it it was just an apology not followed through on. A week or so later, the finance departmant calls again with ANOTHER paperwork issues I need to come up for. At this point I'm irritated but the car is mine and this just has to get finished. Again I'm promised a tank of gas for the inconvenience and again it is forgotten when I go up to take care of the issue, but we should be done now. Another week, another finance call for paperwork to be signed by my wife this time. Same promise, same result. A week before my wife's due date I got curious about the plates we still hadn't received. I was told that they were not sure of the status, and could not check because of it was a weekend and locked up. They would call mid week and let me know. My temp tag expired in two weeks by the way. No call from the dealership as to the status and my wife went into labor a day before the temporary tag expired. Just got them today. In short, mazda is awesome, this dealership is not. Take your business elsewhere. More

My experience with Hiley Sales Person Ken was a very good one. My daughter and I didn't feel like a number. We felt special. Now we have a new car and had fun shopping at Hiley. one. My daughter and I didn't feel like a number. We felt special. Now we have a new car and had fun shopping at Hiley. More

I was not initially expecting to purchase a vehicle however, I knew that if I did it would be another Mazda. From the service department to the final delivery of my vehicle it was what I expected from however, I knew that if I did it would be another Mazda. From the service department to the final delivery of my vehicle it was what I expected from Mazda and more. My first vehicle was a Mazda, purchased 10 years ago - the experience was exceptional then and even more so now. I am one happy Mazda customer. More

I Had a great experience they made it a joy to purchase a new car i would recommend them to anybody looking to get a new car they worked very hard in the getting the payments were i wanted them and were plea new car i would recommend them to anybody looking to get a new car they worked very hard in the getting the payments were i wanted them and were pleased to help me achieve my goals in owning a new car cant speak highly enough about them. More

All the employees we encountered were professional and attentive.. They did not have the exact package we wanted in stock but they did have one on order. Since I was not sure if I would fit in the new mod attentive.. They did not have the exact package we wanted in stock but they did have one on order. Since I was not sure if I would fit in the new model they offered for us to come in and drive the model of car we were looking at. When we got there they had the car ready for us to drive. There was no pressure to sell us a car. They knew that we were just there to test drive the car. We initiated the conversation about trade-in and price. They offered us a fair price for our old car and for the new car they had coming in. The car came in within a few days. We scheduled to come in Saturday and ask how long it would take. Mara let me know that it normally took 2 – 3 hours on Saturdays but she would do everything she could to have everything ready. Since we were not financing, it cut down on the time. We asked to test drive the car before we processed the paper work. After test driving the car, we only had to wait a few minutes to talk to Paul to complete the finance paper work. He seemed to be prepared for us. He did give us the information on the extended warranty, but we never felt pressured to purchase it. Again the price was a fair offer. After the paper work was done we were introduced to the service department manager and instructed to bring the car back at 5000 miles for a full checkup and oil change. Mara took us out to the car and went over all the options and even setup my phone with the blue-tooth system. We were out of there in a little over 2 hours. The only negative was we found the dealer’s website had the incorrect phone number to contact the dealer. More

I had requested a quote on a Mazda3 for my daughter, a recent UT grad. She's out of town quite a bit because of her new job, so I tried to keep the buying process as simple as possible. Mara responded to recent UT grad. She's out of town quite a bit because of her new job, so I tried to keep the buying process as simple as possible. Mara responded to my request immediately and priced two trim levels of the Mazda3. I set an appointment for Saturday morning with Mara, not really expecting to buy a car that day. We had an old Honda Accord to sell (1998 w/175k miles, but looked 10 years older), and my daughter was only in town for the day. After we met Mara and drove a car at length, my daughter determined what she wanted: a graphite Grand Touring model with the "technology package". As luck would have it, there were none on the lot. Mara and the manager found one at another dealer, and said they were willing to go get it...that day! I let them do a quick assessment of my daughters' old Honda, and they were more than fair with the offer, which we accepted. While we did the paperwork with Rezwan (who was very helpful, by the way), Mara went to get the car. She showed up a little later with the car, which had a few dealer "add-ons", which we were not charged with. We were there from 10:30 till about 4:00, but we were always comfortable, and it was our decision to just get it all done that day. Everyone we came in contact with was pleasant and eager to help. More

I liked the fact that the sales people were nice young men and seemed very honest. I did not feel pressured into buying. They answered all our questions and were very helpful. They had me all fixed up F men and seemed very honest. I did not feel pressured into buying. They answered all our questions and were very helpful. They had me all fixed up Friday when I went in to pick up my new car! More

The price we got for the limited edition black mx5 was unbeatable. They worked with our car credit score and now my husband has the car of his dreams. unbeatable. They worked with our car credit score and now my husband has the car of his dreams. More

Marra was by far the most professional car salesperson I have ever dealt with and the reason we chose Mazda over Honda. She was friendly, direct, and not pushy. I would have given the dealership a 5 but we have ever dealt with and the reason we chose Mazda over Honda. She was friendly, direct, and not pushy. I would have given the dealership a 5 but we had to wait a very long time during a slow evening to complete financing paperwork. I asked that everything be ready when we arrived because I just had surgery a few days prior but it was not ready as promised. We waited over 1.5 hours to get into a finance office and then the person doing the finance work didn't have correct infoamtion and input numbers improperly throwing off all the terms we agreed to on our initial visit. More

Upon entering the dealership there was absolutely NO pressure to buy. We found the car we wanted on the internet, so we knew exactly what we wanted. We had contacted Kevin Olstza at the dealership an pressure to buy. We found the car we wanted on the internet, so we knew exactly what we wanted. We had contacted Kevin Olstza at the dealership and he had the car waiting on us when we arrived. He allowed us to look at the car ourselves for as long as we needed and then we test drove the vehicle. He again left us alone to talk about it. Still no pressure... we then went inside to talk the transaction over and he again allowed us time to talk about it alone. He gave us all the time we needed. He answered all our questions and helped us get more for our trade-in than they had originally allowed. Still NO pressure... When we decided that we would purchase the vehicle we were then sent to Jeff Humphrey who made the finance aspect of the transaction easy and quick. They had the vehicle ready for us when we finished all the paperwork and we were on our way. It was the best car buying experience that we have ever had. I HIGHLY recommend Hiley!!! Thank you for a great experience!!! More