Hiley Mazda of Arlington

I am totally disappointed in my experience at Hiley Mazda. I bought a truck there last week and well, first of all, I drove it home and then realized that I had no paper dealer plates on the truck. S Mazda. I bought a truck there last week and well, first of all, I drove it home and then realized that I had no paper dealer plates on the truck. So I kept my rental truck for another day and left the truck I just bought at home. The next day I went back and picked up the paper dealer plates and put them on my truck so I could drive it to work the next day. I drove the truck to work and when I left for lunch it started dropping all the coolant. Since I had barely put 20 miles on the truck I called Hiley Mazda and asked what they wanted me to do with it, figuring they would at least want to look at it and help me with the repair costs. No such luck. They told me that I bought a truck as is and they can’t do anything about because “I bought the truck for less than the internet price.” I was also told by the Sales Manager Jason Husfeld that “had I paid full price for the truck he would’ve put it in service and taken care of all the repair costs,” but since I got a few hundred knock off the price there’s nothing he will do. To me the question isn’t what I paid for the vehicle but if they are going to stand behind the vehicle they sold me. Which they OBVIOUSLY DON’T at Hiley Mazda in Arlington. The most infuriating thing about this whole experience is that I went to Hiley because they came so highly recommended to me by multiple friends of mine, I did a little research online and they had good reviews, and their “Family Promise” sounds good, so I figured I would be safe buying there. I have been calling up there and talking to different managers about this situation and I have been told every time that they would call me back within the hour and I have not received a call back once!! I have got nothing but the run around from them. So now I have to pay to fix the truck myself because I haven’t had a vehicle to get me back and forth to work for a week now and I can’t keep bumming rides. TOTALLY 100% DISAPPOINTED WITH THIS DEALERSHIP!!!! I will NEVER buy another vehicle here and I will recommend that none of my friends do either. More

I am very fussy about customer service and vendors delivering what they promise. On both counts Hiley Mazda delivered in spades. They were very prompt and courteous when my wife and I came in and nev delivering what they promise. On both counts Hiley Mazda delivered in spades. They were very prompt and courteous when my wife and I came in and never pressured us. I had done some online shopping for a Mazda6 i Sport and had a car buyer at my Credit Union also check out prices, Mara Shiddique gave me a firm price and she also gave my car buyer the same price - and it was the best price in the DFW area. I will buy my next new car at Hiley Mazda. More

I knew that the mazda3 was the car I was most likely going to buy. But I decided to visit several other car dealerships to test a lot of others I was interested in as well. One of the major things tha going to buy. But I decided to visit several other car dealerships to test a lot of others I was interested in as well. One of the major things that sets this dealerships apart was the lack of pushy-ness. It was like talking to a good friend I've known all of my life. Everyone was nice and extremely friendly. no one was overbearing, and no one was pushing things down my throat, at all. It was relaxed and casual. And it was definately one of the best dealership experiences I have had. That day I drove out with the car I wanted. and I'm completely satisfied with my purchase and the experience I had. More

We were able to come to a satisfactory deal and I drove home with the car I really wanted. Great service and helpful sales staff. home with the car I really wanted. Great service and helpful sales staff. More

The best car-buying experience I've ever had! I was in the market for a vehicle and received an email from Mara, the Internet sales manager. She quoted a fantastic price and told me the exact model I want the market for a vehicle and received an email from Mara, the Internet sales manager. She quoted a fantastic price and told me the exact model I wanted was coming into the showroom the very next week! She offered to handle everything over the phone or via email and deliver my new car to my home in Lavon if the drive to the dealership was too far, and she was true to her word. I drove to the dealership because another didn't have a Mazda5 to test drive. I took delivery of my 2012 Mazda5 at work and couldn't be more thrilled! Everything--from the initial email contact, test drive, trade-in appraisal, financing, delivery of the vehicle--was top notch! There was no pressure to buy, unlike my experience at other dealerships. Paul, the finance manager, was a pleasure to work with...he even worked with the bank to get me an interest rate under 3%--I didn't even think that was possible! While waiting for delivery of my new Mazda, Hiley gave me a loaner with a full tank of gas. A couple of days after Mara delivered my new Mazda5 to my place of work, she called & offered to mail the garage door opener I had left in the loaner vehicle! Talk about service after the sale--they go the extra mile to earn & retain your business. I am a happy camper! I'm recommending Hiley Mazda of Arlington to all my friends, co-workers and family! More

From start to finish, my process was great. The salesman was friendly, professional patient and knowledgable. The finance manager was affable, accomodating,and helpful. There was never any pressure and the was friendly, professional patient and knowledgable. The finance manager was affable, accomodating,and helpful. There was never any pressure and the staff went as far as preparing several buying and payment options all designed to make sure i had what I wanted and not just what I was willing to settle for. The process was fast and one of the best car buying experiences I've had. These are just a few of the reasons I am a repeat Mazda customer. Great product, great value, great people. More

We decided on a Mazda3 5-door after looking at a number of cars, and were looking for the options we wanted at a price we could afford. Rodney worked with us for about three weeks, looking for the one we w of cars, and were looking for the options we wanted at a price we could afford. Rodney worked with us for about three weeks, looking for the one we wanted. A new 2012 came in the night before, and he called in the morning to let me know that it was there. We went to see it on Saturday, the price was good, and the financing was excellent. The car is what we wanted, for the price we wanted, and a fairly painless experience. More

This was the best experience I have ever had buying a car! The people were nice, on task, and efficient.. My sales person Justin was awesome! The Finance Manager i had was also great! It was overall an e car! The people were nice, on task, and efficient.. My sales person Justin was awesome! The Finance Manager i had was also great! It was overall an excellent experience! More

I have always had good luck with Mazdas, and I have had two fantastic experiences with Hiley Mazda. Mara, the Internet Sales Manager, is the BEST! two fantastic experiences with Hiley Mazda. Mara, the Internet Sales Manager, is the BEST! More

I knew someday that I would have a brand new car, but I didn't think it would be THIS soon, mostly because I walked into this dealership on a Saturday afternoon, knowing that it would take a bit of time to didn't think it would be THIS soon, mostly because I walked into this dealership on a Saturday afternoon, knowing that it would take a bit of time to work on my credit a bit more and save the proper down payment. However, I was both surprised and pleased to see how well I was treated at Hiley Mazda. There was no pressure to buy and I was assisted perfectly with regards to getting a vehicle that was nice, inexpensive and affordable. The funny thing about this experience is that I walked in, desiring to look...a look turned into a test drive...a test drive turned into a credit pull...and to my surprise, later, turned into an approval...which later turned in to me preparing the down payment and researching on my pay off amount for my 2003 Hyundai Sonata (which I still owed about 5000 on and had 166,000 miles on it)...and before I knew it, a week later, I was leaving the lot with a 2011 Mazda 3. The crew at Mazda 3 from the Sales guys I worked with to the finance guy were very open, honest and upfront. History was made for me...MY FIRST CAR!! Thanks guys and God Bless! More