Hiley Mazda of Arlington

Great Job Hiley, I was impressed with the professionalism Great Job Hiley, I was impressed with the professionalism of everyone at this dealership. The first Mazda dealership wouldn’t bulge on the price, so Great Job Hiley, I was impressed with the professionalism of everyone at this dealership. The first Mazda dealership wouldn’t bulge on the price, so I went to Hiley and they tried to get the car from the other dealership, but no dice. I backed away from the car buying process for 3 months until Hiley got the exact car I was looking for and I raced to the dealership to make an offer. Rodney Gayle’s treated me like a human being and got me a great deal on the car I wanted and I am happy. More

I have never in my life been somewhere so unprofessional. They have no clue what they are doing. Mainly the finance people and managers. we got a used car over two months ago and they are still trying to me They have no clue what they are doing. Mainly the finance people and managers. we got a used car over two months ago and they are still trying to mess with our contract when we asked for a copy of it they "couldn't" get to it. I would never recommend anyone to Hiley Mazda unless I really hated the person. TERRIBLE. Stupid people pick hiley Mazda. More

Great experience with Hiley Mazda in Arlington. It started off a little shaky, but in the end I got the deal I wanted. The vehicle we wanted had to be brought in from the Hurst store, but it didn't ha started off a little shaky, but in the end I got the deal I wanted. The vehicle we wanted had to be brought in from the Hurst store, but it didn't have tint so we had to wait till the next day for that. Madlen got us into the exact model and trim that we wanted based on our needs and lifestyle. She was very friendly and personable, she was closer to our age, so that made it very easy to convey exactly what we wanted. Seth, the sales manager, was definitely a "hard-baller" as some reviews have said(I wouldn't go so far as to use any expletives, but it still felt like playing the "new car game", and I'm not saying I wasn't a bit coarse with him too), even given that, he was still willing to sit down and get us what we wanted, and even though up front the numbers weren't quite what I wanted, we did manage to find a great middle ground! I can't tell you how many times paperwork was done and re-done. The finance department(Seth White and Mara Sidique) was super easy to work with. We already knew we wanted GAP coverage and the 60,000 mile maintenance plan, which we got a great price on compared to other service plans. Thus, there was no push/shove in the finance office. Again, all in all, compared to my past few new car purchases, these guys and gals were great. I never once felt like I was the little man and the big bad car dealer was out to get me as has happened at some other places. We ended up with a brand new Mazda CX-5 Grand Touring + Tech Package (Fully loaded), black leather int/black ext at the perfect price point and the payments with Mazda's special finance offers are well within our budget. We just want to say thank you to all involved for going above and beyond to get us precisely the vehicle we needed! Thanks again, Eric, Rheagan, and Kylii More

I walked in to Hiley Mazda with some doubts that I would be financed for a vehicle.. (have some dings on my credit). I had an appointment with Rodney to look at a new car. After five or so hours and I m s be financed for a vehicle.. (have some dings on my credit). I had an appointment with Rodney to look at a new car. After five or so hours and I m sure a lot of headaches on the finance dept, I was leaving with a brand new car, payments in my price range and no car buying games, like the dealership I was at the night before tried playing. At first one person tried to talk me into more of a car than what I was in the market for, but once I made it clear and what I wanted all was good. I can honestly say, that I didn t mind hanging around the dealership for that amount of time. They routinely checked on me and even charged my cell phone while I was waiting. They worked with me in every aspect, even with my trade in on and out of state car which I thought was going to be more tedious than it was. Rodney and the team at Hiley were amazing! Not only did they put me in a brand new car, they gave me piece of mind on my commute to work and all of my travels. Thank you! More

Great experience from day one. The staff is friendly. The salesman was helpful and willing to go the extra mile to help me find the right car. The salesman was helpful and willing to go the extra mile to help me find the right car. More

I live south of Waco. I agreed on a price with the dealer before ever seeing the vehicle. I took off work & drove to Arlington to test drive. When I got back from the test drive, I was told the vehicle was s before ever seeing the vehicle. I took off work & drove to Arlington to test drive. When I got back from the test drive, I was told the vehicle was sold while I was driving it. There was no courtesy call to tell me a sale was pending before I wasted my time & gas to travel 2 hrs. Then wasted my time test driving. Don't waste your time either. More

I bought a used 2006 Silverado back in October and got a ticket for my window tint being to dark I had no idea it was to dark and have asked Hiley to at least pay half. Have not heard back from them ticket for my window tint being to dark I had no idea it was to dark and have asked Hiley to at least pay half. Have not heard back from them More

Hiley Unsatisfied:( I like most people had already Hiley Unsatisfied:( I like most people had already researched the internet and had a good idea of the value of my trade and the price of the 2012 Maz Hiley Unsatisfied:( I like most people had already researched the internet and had a good idea of the value of my trade and the price of the 2012 Mazda 3 I was looking to purchase. My first stop was Hiley Mazda in (Arlington) because of its proximity to where I work. All was well until the the sales manager named Seth got involved. He gave me a good value for our trade, but he evidently enjoys playing the new car game ( he plays hardball) with the price of the new car. I gave him a chance to come back with a lower price and he stood his ground. I just walked out. My time is too valuable to play car games. The next morning checked my email and had an email from Mike Shumann at Hiley Mazda in (Hurst). The offer was for the same model and equipment of the Mazda 3 and was priced considerably less than his counterpart in Alington and a little lower than my research had suggested was fair. We drove to Hurst met with Mike and told him the our trade had already been appraised at the Arlington location he agreed to accept that appraisal. Absolutely NO car games at the Hurst location, the experience was pleasant and quick. We love our 2012 Mazda 3, we are Hiley satisfied :)! I don't know how the two dealerships with the same name can be so different . So, if you enjoy playing new car Hiley Mazda in Arlington is your place and Seth is your man. If not,Hiley Mazda in Husrt is where you need to go! To be fair, we bought a Mazda Miata from the Arlington location several years ago and it was a pleasant experience. More

In the state of Texas a Verbal Agreement is legally binding. I started off with that because of the situation I have dealt with, with this dealership. I am a Disabled Veteran who served in the U.S. Arm binding. I started off with that because of the situation I have dealt with, with this dealership. I am a Disabled Veteran who served in the U.S. Army, therefore I have a trust for my fellow Americans. Big mistake I will never trust anyone again especially a Car Salesman. My wife found a car on the internet at Hiley Mazda (used). Once my wife was approved through the dealership her and I both got emails instantly saying that she was approved for a vehicle at their dealership. My wife and I went to the dealership and dealt with Cody Wiggins for aproximately, 3-4 hours trying to get the deal right for the vehicle. Anyhow when my wife and I took the vehicle for a test drive the vehicle was making a squealing sound. As I was sitting in the back seat I mentioned to Cody that in small writing on the paper in the window, said I have to get it in writing for anything to be covered on the vehicle. Cody said no we will be sure to get it fixed, it is just the belt. Needless to say my wife and I have been back to the dealership 3 or 4 times trying to get this squeal fixed. I even took it to a Mechanic and spent $45.00 to get it diagnosed. After it was finally assesed the first time we were told it was just grease. The second time they could not hear it, and the third time we left vehicle there all day. Yes it only happens when the vehicle is cold because when the vehicle warms up the bearings expand and it stops squealing. That's when we got the final assesment that it was the Tensioner Pulley for the Serpentine belt. Anyone who has changed a Serpentine belt knows that you change the Tensioner out at the same time, it's like changing your air filter when you change your oil they go hand in hand. Anyhow after the run around with numerous sales managers and their managers we were blatantly told that Cody denies that the dealer is responsible for the part. It's only a $256.00 charge to get it fixed but the fact of the matter is that we were assured the vehicle was not going to have that same horrible squeal when we got it. Buyers Remorse definitely, Never again will I shop at Hiley Mazda/Volkswagen, I will be sure to let all my fellow Soldiers and Home Depot associates know where not to shop. Shane and Clayton in the service department did all they could to take care of us this is strictly about the shotty Salesman that Hiley employs. I work for the largest Home Improvement retailer in the world maybe they should come into the Home Depot and see what true Customer Service really is. Yours Truly: Extremely Unsatisfied customer J.Provost More

After searching the internet for a crossover SUV I decided to check out the Mazda CX-9. The car got great reviews online and I really liked the sporty look. I checked out the inventory of Hiley Mazd decided to check out the Mazda CX-9. The car got great reviews online and I really liked the sporty look. I checked out the inventory of Hiley Mazda online and found just the ca I was looking for. I emailed the internet sales department and Mara Shiddique quickly responded to my inquiry by sending an invoice for the car I was looking at. The price was about 2000 lower than the average price paid in my area as reported on Edmunds. Mara also followed up with a phone call to see if I was interested in a test drive, I said sure and off I went. Mara told me to call on my way so she could have the car I wanted out front and waiting when I got there. The car was waiting as promised and so was Mara. She quuckly went over some of the features on the car and off we went. Loved the car, drove well, felt sporty, and could still seat seven. The price was fair so after a quick trip to financing time to drive home. Mara then took 30 minutes explaining how to work the various systems in the car, not only that but she bookmarked several pages in the owners manual on items that people frequently have difficulty with. If you'd like good customer service, a fair price, and finally want to leave without feeling like you've been taken then I would definitely recommend Hiley Mazda of Arlington, especially internet sales. More