Hiley Mazda of Arlington

my daughter and i bought a mazda3 from kevin olszta in september i told him want i was looking for and he found it. in december i called kevin to ask him if he could find me a mazda3 with more power than september i told him want i was looking for and he found it. in december i called kevin to ask him if he could find me a mazda3 with more power than my 2011 corrolla and better mileage and better monthly payments. he did i got a new mazda3 and could not be more happier. thank you kevin and hiley mazda manuel More

Very friendly staff. Worked hard to not waste my time where very efficient. They worked hard to get me the car I wanted at price I needed. When I placed request on internet was contacted in a very quick where very efficient. They worked hard to get me the car I wanted at price I needed. When I placed request on internet was contacted in a very quick manner to answer questions and start my search for the car. I am very happy with my experiance with Hiley and Jason T. More

This was a super car buying experience. They gave me a great deal and we will definitely go back for our next car. The finance team found better rates for the loan and extended maintenance. great deal and we will definitely go back for our next car. The finance team found better rates for the loan and extended maintenance. More

I purchased my Mazda 3 from Hiley Mazda in June of 2008. They sent inquiries about selling the car back to them. On December 14, 2012, I came to the dealership with my car. I explained that I wanted to get They sent inquiries about selling the car back to them. On December 14, 2012, I came to the dealership with my car. I explained that I wanted to get the deal handled as quickly as possible. Jason, who said he was the Sales Manager, handled the sale. He offered my $7,000 for my car; I knew it was a very low estimate, so I asked him why I should make the sale to Hiley. He responded that they would handle it quickly, would overnight mail the check to Mazda Credit, and estimated I could get my money by Tuesday, December 18th. He also assured me that the title would be transferred quickly and safely. He told me he would call me Monday, December 17th. The following Monday came and went with no call. On Tuesday afternoon, I called the dealership; a salesman told me he would check with accounting and call me back. My call was not returned, so I called again and asked to speak to Jason. Jason told me that the dealership had not mailed the check either Saturday, Monday, or Tuesday. He apologized, but said there was nothing I could do. I went to the dealership with my daughter, where they marooned us by the door, walking past us, ignoring us, avoiding eye contact - oh, yes, and no offer of water, either. After several ridiculous conversations in which Jason told me there was no one else I could talk to (really, Jason? Really? Who would be scared to talk to me?), he then proceeded to tell me that he had tried to help me, but now he would not help. In addition, he would not put me on the phone to the manager, because he said the manager would not take my calls. How brave! What an example of customer service - NOT. Finally, another man - Dave - who also claimed to be a Sales Manager - (begging the question, how many sales managers does this dealership claim?) - ushered us into his office, where he told us that he would work on it; however, he said he couldn't/wouldn't assure us of any help. In fact, his direct quote was: I can't guarantee nothing. That statement of Dave's turned out to be the only thing he got right, because he apparently could not make anything happen: prompt, courteous service, an offer to remedy the situation, or, at the bare minimum, a simple assurance of when the dealership would send the check to Mazda American Credit. He did ask us to give him to 10:30 the next morning to accomplish something. I waited to the next morning, called him, at which time he yelled that he was not going to help us, the check had not been sent, and, furthermore, now he didn't want our car. We drove to Hiley and picked upt the car, seeing neither one of the chicken littles from the previous day. It is pretty interesting to go into a dealership and have the sales force, as one, hide. During the salesmen's misadventures, my daughter had called Mazda Corporate and spoke to a very nice representative. Every time we had mentioned to either Jason or Dave what Corporate had told us, they poo-poohed it and admonished us that Corporate knew nothing. I have never been treated so rudely, so dismissively, and so blatantly shunned. They are chauvenistic and rude; that would be the best comment I can make. Oh, and I took my car to CarMax, was paid $2,000 MORE than the Mazda dealership, and walked out with that check some 52 minutes after I entered the CarMax dealership. Hiley Mazda should be renamed Wiley (Coyote) Mazda. Although, now that I think about it, I feel like I am doing a disservice to the coyote. More

A few weeks ago I leased a Mazda CRX5 and I have to say, for a woman she knows everything about the new Mazdas, extremely courteous and professional. Great experience and definitely will recommend this sale for a woman she knows everything about the new Mazdas, extremely courteous and professional. Great experience and definitely will recommend this sales person to others, thanks for your help, and my wife says hi to you,,,,,,,,, More

The staff was extremely courteous during our entire visit. We went in extremely informed and not ready to purchase. Rodney showed us the exact vehicle I was considering, including options. I was never visit. We went in extremely informed and not ready to purchase. Rodney showed us the exact vehicle I was considering, including options. I was never pressured to buy, they knew I was waiting for one other model to go public before I made a decision. Any time we began discussing the vehicle, the staff excused themselves and gave us a few private moments before returning. I wasn't in the market to buy that day - but I did. I was extremely impressed with the car, the service, the SPACE, the price, and the financing options. This is my second Hiley Mazda experience, and I have to say it keeps getting better. We'll definitely be back, and will look for Hiley stores any time we're in the market for ANY brand. (Although, I love my Mazda's!) More

Purchased a new 2013 Miata for my wife from Hailey Mazda of Arlington, we worked with 2 sales people Justin and Madlen. Justin offered to help while Madlen was busy. Justin showed a genuine customer service of Arlington, we worked with 2 sales people Justin and Madlen. Justin offered to help while Madlen was busy. Justin showed a genuine customer service while helping Madlin. I appriciate Justin's no pressure approach and keeping a great customer relation with us. Madlin was also outstanding, efficient on information and data gathering, expediding the process with a smile. This was one of the great car buying experience. More

My girlfriend and I were in the market for a new car and we know Matt Lero and he recomended that we deal with Justin. Justin had a great attitude about him and listened to our every wish/need and was will we know Matt Lero and he recomended that we deal with Justin. Justin had a great attitude about him and listened to our every wish/need and was willing to move heaven and earth to make it happen for us. He treated us with the up-most respect which directly reflects highly on the Hiley car family. We really appreciate your outstanding service and will no doubt tell all our friends and family to shop you guys for all their car buying needs. Thanks again!!!!!! More

Have done business with Randy Hiley dealerships for many years. I have bought six vehicles from his dealership. Truly customer service is important to them. I am VERY satisfied. years. I have bought six vehicles from his dealership. Truly customer service is important to them. I am VERY satisfied. More

Our experience buying a car from Andy and this showroom was excellent. The price quoted via email was good, no games, no gimmicks ... and prompt response. The car we were goign to test drive and purchase w was excellent. The price quoted via email was good, no games, no gimmicks ... and prompt response. The car we were goign to test drive and purchase was not only ready in the front, but running with AC (very thoughtful). In and out of the showoom with car in about an hour. Good Job ! More