Hiley Mazda of Arlington

I was teamed by a group of 3 sales/loan people that worked me over. By the time I was finished they had fleeced me for over $2,000. The loan officer would not take 'No' for an answer on the extended worked me over. By the time I was finished they had fleeced me for over $2,000. The loan officer would not take 'No' for an answer on the extended warranty. When he finally offered a lower interest rate with a seeming savings, I gave in, but now realize if I qualified for the loan, then where was the savings? I feel like I was taken. These guys are real pros, they come on really nice and friendly and act like they are there to help you. Far from it - buyer beware! I have left repeated messages to discuss my sales experience with them, but have not heard from them. On the positive side, the new Mazda I purchased is a great car. More

My wife and I had a terrific experience working with Don Bynum. He is very friendly and easy-going and at no time did we feel pressured to buy anything. He answered all our questions on the demo of the CX-5 Bynum. He is very friendly and easy-going and at no time did we feel pressured to buy anything. He answered all our questions on the demo of the CX-5 and worked with us on getting the price we wanted and the value for our trade-in. Everyone from Don to the finance rep was easy to work with and left us with a great impression. I would definitely recommend giving Hiley a look if you're in the market for a Mazda vehicle. More

I could not have asked for a better experience in purchasing a vehicle. Every sales associate I came in contact with was more than helpful, and John Diggs went out of his way to make sure that I full purchasing a vehicle. Every sales associate I came in contact with was more than helpful, and John Diggs went out of his way to make sure that I fully understood all of the nuances involved in purchasing my Mazda CX-5, and did everything he could to make sure that I received the best price possible. In addition, Mara was incredibly helpful in making sure I understood all the aspects of the paperwork. More

Came in for the update/maintenance of my 1999 626 and had a lite conversation with Keith Patton about the new Mazda 6. Went for a test drive and was so amazed with the ride and SkyActiv technology!! After a lite conversation with Keith Patton about the new Mazda 6. Went for a test drive and was so amazed with the ride and SkyActiv technology!! After getting with my wife we decided on jumping into a CX5 that we purchased. We decided on the Grand Touring because of all the updates etc... Keith was very patient and courteous just letting us decide on our own at our own time frame. Keith is very knowledgeable and spent the day with us from A.M. when I brought the car in and till we bought 5:00 till the deal was closed. The CX5 2014 just came in and had less than 2 miles. Pedro in service has been wonderful updating my 1999 with new door seals struts etc... Wonderful experience. Thanks Hiley and associates!! More

Wanted to send you a short reply to thank you for your service. In short, this was hands down, the best car best service experience i have ever had. It was a pleasure to work with Jan Gilbertson. Jan mad service. In short, this was hands down, the best car best service experience i have ever had. It was a pleasure to work with Jan Gilbertson. Jan made it was easy, enjoyable, and very well conducted and did a great job, was patient, clear in understanding, and very professional. When service didnt have any loaner car available Jan give me a ride home all i can say is thank you thank you and thank you Jan Gilbertson .... Ray Gill More

Our experience here was just great, the salesman was very knowlegable and friendly without being pushy. The selection of their used cars were of high quality. The sales manager was very personable and profes knowlegable and friendly without being pushy. The selection of their used cars were of high quality. The sales manager was very personable and professional. Finance dept. handled our purchase quickly and efficiently When we left everyone was satisfied. More

Keith was wonderful to visit with. Very personable and easy to talk to. Joe was nice as well but very pushy and I didn't like that. He kept telling me I needed to work with him by giving a little on the easy to talk to. Joe was nice as well but very pushy and I didn't like that. He kept telling me I needed to work with him by giving a little on the price but I told him I needed a certain price or lower which he wasn't able to achieve, pretty close but not quite. I do not like push salesmen at all. More

I was pleased with the dealer because the salesperson Keith as well as the sales manager Walter worked very hard to work within the boundaries of the budget I needed to stay in. They moved more than I ha Keith as well as the sales manager Walter worked very hard to work within the boundaries of the budget I needed to stay in. They moved more than I had to move and it proved very helpful to my family. They also were not overly pressuring me, but rather had an ongoing conversation with me. They seemed genuinely happy they were finally able to get a deal done for me. To top it off, they showed me how to install the roof rack I needed because it wasn't in my budget to go through the dealer to get it done, although if I had the money I would have used them. I definitely plan to get my regular maintenance done with them. More

Clayton is top-notch. He has demonstrated a willingness to work through interesting problems and go the extra miles to ensure safety, satisfaction, and cost considerations for my repair & service needs. T to work through interesting problems and go the extra miles to ensure safety, satisfaction, and cost considerations for my repair & service needs. Thanks Clayton! -Rich K More

Had a very pleasant experience at this dealership. Everyone that assisted was very friendly and courteous. I began a test drive and initial conversations with the vehicle I was interested in with Rod Everyone that assisted was very friendly and courteous. I began a test drive and initial conversations with the vehicle I was interested in with Rodney. When I came back a few days later, I was assisted by Keith and Taylor due to Rodney having left for the day. After crunching numbers and seeing what could be offered, I wanted an extra day to sleep on it and I didn't feel that I was pressured which was a sense of relief. I met with one Finance guy initially but when I returned the next day, finalized my deal with another. Again, Rodney, Keith and Taylor all were very friendly and welcomed me back. The final transaction was painless and even received a lot of one-on-one time after buying my vehicle, showing me a lot of details on the car before I drove it off the lot. I enjoyed the atmosphere at Hiley Mazda - the gentlemen I dealt with were very positive, energetic and friendly to be around. I would definitely recommend this dealership to anyone else in the market for a new car. My only negative would be that at times, I wasn't sure who was working with me or continuing to assist me during my experience. I realize that there are busy times and I'm not the only customer in the dealership, but I was unsure several times on who would be my main contact since I started with Rodney but ended up with Keith. Again, everyone I dealt with was friendly though and looks like everyone is working together as a team, but that would be my only constructive criticism - try and assign one salesperson to each customer so they have a face/name that can be their main contact. Thanks Hiley! More