Hiley Mazda of Arlington

We were looking for a starter car for our daughter. In my line of work I don't like to get the run around. We came into the dealership and were greeted by a friendly associate. Cole Thomas took the time figu line of work I don't like to get the run around. We came into the dealership and were greeted by a friendly associate. Cole Thomas took the time figure out what we were looking for and made sure that he kept us in our price range and did not try to work in a pricier car. Cole kept in mind that it would be for our daughter. Cole dug deep to find us a car that not only we would be happy with but that was in good shape. We were impressed with the inventory of used cars on hand. The first try was unsuccessful but Cole made sure to keep looking thought the week for us. A week later Cole secured a trade in and made sure he fought to keep it within our budget. We came in with the agreed price and we walked out with a quality vehicle. Cole had a great attitude and kept the whole process fun and enjoyable. Cole showed the type of employment that the dealership has and I would be very comfortable sending anyone to Hiley and to Cole. We have a son that will be driving soon and we will definitely go back to Cole. More

I am very impressed with your service. Being in the military, it can be kind of difficult with everything going on to go out and look for a new vehicle but your employee, John Diggs made this so much e military, it can be kind of difficult with everything going on to go out and look for a new vehicle but your employee, John Diggs made this so much easier. He had the Mazda I wanted in stock and ready for purchase. Mr. Diggs also made that process easy, making all of the transactions and explaining everything over the phone is no easy feat, but John made it work and made me feel very comfortable and at ease about the whole situation. I will, without a doubt recommend you guys to EVERYONE looking to buy a car, whether they are in the area or not. You guys are a great company with great employees and I cannot say enough about your amazing service. More

John was very pleasant to deal with and was very good in allowing us time to make a decision. He also showd great knowledge of the vehicle and its technical features. I would gladly recommend John and this allowing us time to make a decision. He also showd great knowledge of the vehicle and its technical features. I would gladly recommend John and this dealership. More

Before I list any negatives and you assume this isn't the dealership for you, I just want to say that I had a great experience overall. I started emailing several different dealerships about a 14 Mazda the dealership for you, I just want to say that I had a great experience overall. I started emailing several different dealerships about a 14 Mazda3 s GT and John Diggs was the best guy I dealt with. He wasn't pushy and he offered the best price time and time again. Once I met him in person, he was very nice and easy going. He had been very upfront and honest in his emails, but when I arrived to make a deal, I was quoted a much higher price than originally stated. For one, they didn't account for the window tint and wheel locks ($550) in the price they quoted me. I wanted those anyways, so it wasn't a big deal, but a bit of an annoyance. When I told John his math was wrong, he went and got the dealership manager, Taylor. We negotiated for awhile and I didn't get the number that brought me in (which was frustrating), although I did get a fantastic deal. Plus, the number we settled on was within $500 of what I was expecting (with accessories included). Taylor and John had to go through some work to find my vehicle since they didn't have it on their lot, but they did a good job. John gave me an update everyday until my car arrived and was very helpful and genuine when I arrived to pick it up. The negotiations didn't go as I expected, but I believe that is the case at almost any dealership. Bottom line, the guys were very nice and still got me the best price. More

Hiley Mazda and John both delivered as expected. They delivered in the two areas, 1) happy customer and 2) referable ongoing business by me. Thank you again and will come back for my next car purchase delivered in the two areas, 1) happy customer and 2) referable ongoing business by me. Thank you again and will come back for my next car purchase. More

BUYER BEWARE The staff is very pushy. I came in with BUYER BEWARE The staff is very pushy. I came in with my daughter to come look at a car and they basically would not let us leave. I had several pe BUYER BEWARE The staff is very pushy. I came in with my daughter to come look at a car and they basically would not let us leave. I had several people come out and talk to us and finally I had to put my foot down and tell them I am not buying from them and just left. They had many over priced cars and all of their used inventory was in bad shape. I would not recommend them in any type of fashion.THEY LIED TO ME AND TOLD ME THE CAR WAS NOT IN A ACCIDENT AND AFTER GOING HOME I PAYED FOR A CARFAX AND IT HAD NOT ONE BUT TWO DIFFERENT ACCIDENTS. Very uncomfortable setting overall. I will be sure to make appropriate reviews else where as well. More

I was about ready to give up my search for a new vehicle in Tx for a variety of reasons until I went through Pentagon Federal's car buying referral system and met John. I hadn't even clicked off the websit in Tx for a variety of reasons until I went through Pentagon Federal's car buying referral system and met John. I hadn't even clicked off the website when I received a call from John and he immediately made me feel at ease with his friendly manner and reassurance that he could help me. He kept to his word from the beginning and what ever questions that I had and he couldn't answer, he found out and called me back right away. Inside of a week, I had my new vehicle. John made the experience seamless. Honestly, I wouldn't buy a car in the state of Texas from anyone else. He was a breath of fresh air. He put the customer service back into car buying for me. I didn't have to chase him down or wait days for a call back. He made me feel special and I will always be grateful for his attentiveness. Especially since I was purchasing this vehicle on my own with my husband in Afghanistan. I will be sure to tell everyone I know in the car buying market about him, even though we live 2 1/2 hrs. south of Arlington. He will bring the car buying experience to you and make it worth your while. More

One of the best car dealership I ever dealth with. They are very efficent, accurate and polite. It took me just couple of minutes to get into my car, all cleaned up and nice. They have good hospitality o are very efficent, accurate and polite. It took me just couple of minutes to get into my car, all cleaned up and nice. They have good hospitality of doing business and I am looking forward to dealing with them again. I will recommend that who ever wants to buy a car, should check them out first. More

Was very happy with the service I received from John Diggs, the internet sales manager. I bought my 370z for a very fair price, and was also given a fair price on my trade in. The paperwork was straigh Diggs, the internet sales manager. I bought my 370z for a very fair price, and was also given a fair price on my trade in. The paperwork was straightforward and John was very professional and friendly. Would definitely recommend. More

I have a 2005 Mazda RX8 that I intend to drive as long as possible or until Mazda brings back the RX8 or something comparable. It has needed some serious work and Hiley Service is where I choose to take it. possible or until Mazda brings back the RX8 or something comparable. It has needed some serious work and Hiley Service is where I choose to take it. Hiley Mazda Service has replaced the engine, clutch, tires, and rack and pinion. Most recently, I had the pleasure of working with Service Adviser Tim Bell. He kept me up to date and called me before I called him, he was always polite and professional, and he called with honest information, which I appreciated. I recommend Hiley Mazda service and Tim Bell. More