Hiley Mazda of Arlington

Shane King went above and beyond to resolve my problem. I would consider buying a car at this dealership because I know how well the service department would take care of me. Other dealerships fell far sh I would consider buying a car at this dealership because I know how well the service department would take care of me. Other dealerships fell far short of my expectations. Shane and his staff exceeded my expectations. More

Benjamin Cole Thomas was great! He listened to my needs and made sure he was able to find a car for me that was within my budget. He goes the extra mile for his customers and I would reccomend him to anyon and made sure he was able to find a car for me that was within my budget. He goes the extra mile for his customers and I would reccomend him to anyone out there in need of a car :) More

For a second time, Hiley Mazda of Arlington provided a great experience for buying 2 new vehicles. As a repeat customer, I did feel that they tried extra hard to give me extra service along with cash inc great experience for buying 2 new vehicles. As a repeat customer, I did feel that they tried extra hard to give me extra service along with cash incentives. The employee we worked with, Quincy Martin, was extremely professional and friendly. He didn't give us a sense of pushiness, yet he still was able to move us along the sales process efficiently. I highly recommend this dealer and salesman. More

I needed to quickly and painlessly trade in my wife's convertible for a more family-oriented car. We had to make the purchase with our baby, and the dealership was very accommodating to this need. I set convertible for a more family-oriented car. We had to make the purchase with our baby, and the dealership was very accommodating to this need. I set up everything I could with Rodney Gayle prior to coming in, and he made the test drive and the trade in quick and painless. I did not try to negotiate a price on either side of the deal (new car or trade-in), so I cannot speak to their willingness to negotiate. But I don't mind paying for a quality product especially with respectful customer service, which (for the most part)* is what I had. *I've been involved in several car purchases over the last few years, and I've still never had a dealership respect my decision not to purchase the extended warranty. I always find myself having to stonewall finance in order to walk away with the deal I came in for. Since I do not disrespect the dealer's price decisions, I find it frustrating that every dealership is okay disrespecting my decisions. But I understand why this happens. For the most part, customers are cutting into dealer profit margins by negotiating dealers down to cost. I'm not like that, and some discretion would be appreciated next time. Nevertheless, I give Hiley full marks because they had to deal with me with a newborn on my arm. That wasn't easy for anybody. Cute maybe, but not easy. More

The process of selling the car was handled very professionally and our sales associate, Cole, was very helpful and always available to ensure our purchase went smoothly. Nothing was too much troub professionally and our sales associate, Cole, was very helpful and always available to ensure our purchase went smoothly. Nothing was too much trouble for him. More

A very friendly, knowledgeable and helpful sales staff A very friendly, knowledgeable and helpful sales staff and a sparkling showroom made the car buying experience at Hiley Mazda a real pleasure. Cole A very friendly, knowledgeable and helpful sales staff and a sparkling showroom made the car buying experience at Hiley Mazda a real pleasure. Cole Thomas was my salesperson and he went above and beyond my expectations to ensure my satisfaction. I drove eight hours to reach Hiley Mazda of Arlington because they had the exact vehicle I wanted at a price that was well below what other dealerships and even private sellers were asking! Cole had all the necessary paperwork ready when I got there along with my used vehicle parked out front - gleaming from a fresh interior and exterior detail. The whole process was quick and painless... which is what a car buying experience should be. Cole called me a couple weeks later to make sure my car was completely trouble free, showing confidence in the used vehicles they sell. Thank you Cole Thomas and Hiley Mazda!!! More

This was my second experience purchasing a new vehicle. I was unhappy with my current vehicle of 1 year, and needed a change. Upon arrival, I was welcomed by multiple representatives who made it a very comf was unhappy with my current vehicle of 1 year, and needed a change. Upon arrival, I was welcomed by multiple representatives who made it a very comfortable situation. Cole (Benjamin) Thomas was the salesman that was assigned to me. I explained the situation I was in, and how I was interested in a trade-in. Cole made the process very seamless, and was very informative, patient, and conversational along the way. When it came to selecting the vehicle, he took me on a test drive in which I was able to get the "feel" of the car, to decide if it was really something I would enjoy. We went over an inspection of the car, and he explained in detail all the features that came with it. He was very knowledgable and thorough. The financing process was easy. Unfortunately, I was upside down, due to the vehicle I was trading in being only a year old, but they closed the gap as much as possible, even discounting the price of the car I was purchasing. I walked away very satisfied and taken care of. It has been over half a year now, and I am not only thrilled with my vehicle, but with the service and upkeep I have received from Cole and Hiley Mazda along the way. More

I purchased a used Hyundai Genesis Coupe 3.8 Track in February 2014 from Hiley in Arlington. It had only been on their lot for about two days. I had been in the market for this specific car for a while, February 2014 from Hiley in Arlington. It had only been on their lot for about two days. I had been in the market for this specific car for a while, but they are somewhat difficult to find. This is a somewhat rare car because it is a V6 mated to a manual transmission with the track package which includes a torsion limited slip differential and brembo brakes. The car was perfect down to the color, so I knew that I had to at least take a look at it. Also, I live in Round Rock, so I made the drive up there on Saturday. I really didn’t intend on buying the car that day but I certainly do not regret doing the deal. The car is a blast to drive and I feel like I got a really good deal on it. Since I had been researching this car, I knew what they were going for across the country. I’m a bit OCD when it comes to purchasing large ticket items, so I’m pretty well informed by the time I pull the trigger on something. This is the first time I purchased a vehicle from a dealership, but again I knew what the name of the game was and I was ready to play if need be. The salesman that assisted me in the purchase was Richmond Brobbey. He was a real patient guy and was very helpful. I should also mention that I know a decent amount about cars and I enjoy working on them in my spare time. So, I know what I’m looking at and I know what to look for if the car had been in a wreck or had any major problems. If you don’t know anything about cars, you should always take someone with you that knows cars or hire a reputable third party auto inspector when making a used car purchase, no matter how well the dealer is rated. All of my buddies were busy that weekend so I didn’t have the luxury of a second set of eyes. Anyway, I looked the car over and test drove it and I knew that I wanted it, but the price was a little high at $22800. Don’t get me wrong, this was a fair price for this car with 20800 miles. The only thing was, I wasn’t willing to go much higher than $20000. So then we went to the bargaining table. I knew that Richmond wasn’t going to be able to knock that much off this car, so I fully expected a haggle session. As an American, a car dealership is one of the only venues in which we haggle, so we are generally not experienced in doing this, I know I certainly wasn’t, but I had a pretty good idea as to what I needed to do. When I talk about my experience with Hiley’s staff and the bargaining process, it is certainly not a knock on their staff. It was what I wanted to do and xxxx, why not practice this little used skill? Who knows, I might end up in a foreign country trying to buy fruit in a market someday. I end up with Taylor, the sales manager sitting down with me and we go back and forth. He pulls out data on the car, what they are going for and how many are for sale in a 500 mile radius, which isn’t many. I nodded my head at this, because I knew every bit of what he was throwing at me. The only problem was is that I knew the exact cars he was talking about and how long they had been sitting on the lot for, so I could retort. Anyway, I get him to 20800 and that’s where I walk out. Richmond follows me out and I apologize to him about wasting his time and tell him to give me a call if they change their minds. He then offers me a ride back to my car, which was kind of funny because I was parked right around the corner. But hey, you have to appreciate the hustle! I accept and he gets me in the car and asks me where they need to be to get the deal done. I tell him really close to $20000. He comes at me with $20500 and then said he would talk to the dealership manager. The dealership manager then accepted my offer. So, then comes the finance department. At some point in the bargaining process I had mentioned that I was preapproved for a loan. Hiley came back with a 2.99% which was a half point higher than my bank. In the interest of getting the deal done I accepted the slightly higher rate. By the way, I should also mention that I have a background in finance, so I had my financial calculator with me. I knew it was a negligible amount of interest we were talking about and I could refinance it if I wanted to. So anyway, the finance manager, Nael tried to sell me GAP insurance and an extended warranty. He tried like xxxx, but I wasn’t interested. I’m sure that the extended warranty thing isn’t that bad by any means if you don’t know cars, but this car has 20000 miles, so I’m not particularly worried about this vehicle. Also, Richmond had called his buddy at the Hyundai dealership to confirm what I already knew, which was the car has factory coverage for subsequent owners for 5 years and 60000 miles. So anyway, Nael, put up a somewhat convincing argument, but I knew I wasn’t interested before I stepped foot in the dealership. I then signed the papers and now I’m the proud owner of a Hyundai Genesis Coupe. I shook everyone’s hand and thanked them. I especially enjoy the fact that Taylor basically said I drove a hard bargain, but they got me a little back on the half point of interest. Its been about a month since I purchased the vehicle and I absolutely love it! The staff at Hiley was great and to be honest I enjoyed the haggle. I’m sure they made money off the deal but I’m also sure I made out pretty xxxx well! I should also mention Richmond has been great even after the sale. He got the extra key to the car from the former owner and sent it to me. I haven’t received it yet, but I’m sure it’s our super “reliable” postal service holding it up. In conclusion, I would suggest dealing with them to anyone in the market for a new or used car! More

Everything about this transaction was awesome. There were no hassles, the price was right, and we were given a fair trade-in for our old Madza. Keith did an amazing job - he was very laid back with a great s no hassles, the price was right, and we were given a fair trade-in for our old Madza. Keith did an amazing job - he was very laid back with a great sense of humor and no high-pressure, which is exactly what we wanted. There was none of the "I have to talk to my manager" going back and forth garbage that we've seen at other dealerships. The financing was the same experience - very nice and explained everything and helped us to understand the necessity of getting the extended warranty even when we thought we didn't want it. They even stayed past closing time to make sure we were all taken care of. These guys are the best. This is the 3rd car we've purchased at Hiley Arlington and we are ALWAYS very happy with the results. I very highly recommend them to everybody I know and will continue to do so. More

Everyone in this process was very helpful, friendly, enthusiastic it was over all just an amazing experience. I will definitely be back to purchase another vehicle when ready. I purchased a mazda 3 and enthusiastic it was over all just an amazing experience. I will definitely be back to purchase another vehicle when ready. I purchased a mazda 3 and I am overly content. It was an easy transaction, everything was explained to a Tee I asked of the associates. More