Hiley Mazda of Arlington

Great experience First time buying a new car Quincey made it a stress free and easy experience. I already had what car I wanted in mind Quincey helped me get the color First time buying a new car Quincey made it a stress free and easy experience. I already had what car I wanted in mind Quincey helped me get the color I want with the deal I was looking for. I would recommend this place to anybody looking for great service. More

Car buying Thank you to everyone that helped me get the right car for me! I will defiantly be coming back for a second car! Walter is the best!!! Thank you to everyone that helped me get the right car for me! I will defiantly be coming back for a second car! Walter is the best!!! More

Repair woes and insurance lies I asked to see a Mazda3, approx '09 vintage and they refused until I drove a CPO '12, which I ultimately purchased. The salesman was devoted to my bus I asked to see a Mazda3, approx '09 vintage and they refused until I drove a CPO '12, which I ultimately purchased. The salesman was devoted to my business but tried to get me to sign an "I will do business today" contract at the bottom of a sample finance chart if he agreed to run my credit and to check possible finance rates. I refused, so he ran the numbers anyway. When signing the finance paperwork Sam assured me that my vehicle was insured for a modest length of time under Texas law, but I would need to register with my own insurance company soon after purchasing - it was not necessary to call them that day to do it. When I called my insurance agent a few days later he assured me that no such default insurance exists, and that I had been driving cross-country uninsured. I can't help but feel this was a story to keep me from calling my insurance company from the dealer. My premium for a CPO '12 Mazda3 is more than my monthly car payment, even after I was told by Sam that a young, basic CPO car would equate to cheaper insurance premium because of increased reliability. The car had a defective airbag cover (an original Mazda factory part) which they refused to address. An airbag cover shouldn't buckle after less than 3 years of service, IMO, especially with no airbag deployment indicated on the CarFax. Before I purchased the car they did offer to replace a faulty headlamp seal and instructed me to come back the next morning to have the repair done, which would take an hour. No need to call ahead, the part will certainly be available, they said. The part wasn't in stock. Their solution was to come back in two days for the repair. The part was available but it took an hour and a half longer than they anticipated. But the mechanic, Joe, was direct and polite, which I greatly appreciated. Between them not acknowledging my budget, both direct cost and insurance, allowing me to drive away illegally, and not covering a faulty airbag cover, I would not support this type of business in the future. More

Amazing experience! Quincy, Kathy and John gave me the best experience ever. They were super sweet and worked with me to get me the best deal. They really care about thei Quincy, Kathy and John gave me the best experience ever. They were super sweet and worked with me to get me the best deal. They really care about their customers as people. I'm definitely recommending this dealership to everyone looking for a car. Thanks guys! More

Car buying experience was awesome! We found the vehicle of our dreams but it was 4 hours away. Quincey and Taylor worked with us by phone and email and got the job done all in 1 day! We found the vehicle of our dreams but it was 4 hours away. Quincey and Taylor worked with us by phone and email and got the job done all in 1 day! Quincey offered to deliver our vehicle to us 4 hours away... and he did! We are so pleased with our new truck and the service we received from Hiley! They go above and beyond! This was our first purchase from Hiley but will not be our last! More

An enjoyable car buying experience Ed Wallace recommended I go to Hiley Mazda for purchasing a CX-5. I live 2 1/2 hours away and so I called and spoke with Peter Lim (sales) before maki Ed Wallace recommended I go to Hiley Mazda for purchasing a CX-5. I live 2 1/2 hours away and so I called and spoke with Peter Lim (sales) before making the drive. He asked me some questions over the phone and by the time I got to the dealership he had a lot of preliminary work done. Peter, Taylor Geyer (finance) and John Diggs (sales manager) were all very helpful and professional. Mark Welch (general manager) was kind enough to stop by and visit for a bit to make sure everything was going well. It was a very good experience. I have been listening to Ed Wallace on the radio for around 20 years and have always felt that he is honest and accurate with what he says and his recommendation of Hiley only supports what I suspected. More

Car buying made easy and enjoyable Was shopping for 2014 Mazda5 WHITE. Came in to shop and bought MY car. Most impressive Car Dealership I've experienced. Cacey Burton is professiona Was shopping for 2014 Mazda5 WHITE. Came in to shop and bought MY car. Most impressive Car Dealership I've experienced. Cacey Burton is professional, honest and willing to do whatever it takes to deliver SERVICE. Everyone was friendly, helpful and supportive of my salesman. Thanks Hiley Mazda of Arlington. My first Mazda, but certainly not my last. LOVE the drive and feel of THIS minivan. More

Come in for an oil change and leave with a 2015 Mazda 6 I came into the dealership for an oil change on my 2009 Mazda 6 with no intention on buying a car. Quincey interrupted me while in the waiting room ab I came into the dealership for an oil change on my 2009 Mazda 6 with no intention on buying a car. Quincey interrupted me while in the waiting room about a a promotion they were currently running I showed no interest at all but Quincey was a upfront and honest with me. I came for a service visit and left with a 2015 Mazda 6 all thanks to Quincey. I had a great customer experience. More

Like the slogan for Mazda ZOOM ZOOM' I am a second time buyer of Mazda because of the quality in their cars and the exceptional customer service. the manager John took care of all details I am a second time buyer of Mazda because of the quality in their cars and the exceptional customer service. the manager John took care of all details from contract to not letting me forget my garage door opener in my old Mazda. My salesman Sean was well knowledgeable on all my questions and concerns and genuine. Ernesto my finance was quick, easy and straight to the point. As a woman these qualities are important. The team at Hiley Mazda of Arlington is by far the best experience I have ever had shopping for a vehicle, Thank you gentlemen! I recommend Hiley Mazda of Arlington if you are car shopping...... More

Great Service from Clayton! I was pleased with my recent visit to your service department. My service advisor was Clayton and he was most helpful during my visit to Hiley Mazda. I was pleased with my recent visit to your service department. My service advisor was Clayton and he was most helpful during my visit to Hiley Mazda. The original diagnosis for my 2005 Mazda 6 (which was having starting problems) was that the computer was out. Clayton told me a new one would be about $1000.00. When I explained my situation to Clayton, he gave me the option of a used part saving me half the cost. When I returned home from initially getting my car back, it again presented the problem starting. Clayton had my car towed back to the service department at no cost to me. Clayton provided me with the use of a loaner car during the remaining time of my repairs even though I do not have warranty to cover a rental. Clayton was courteous, considerate, and kind to listen to my problems and work with me taking in consideration my situation to best resolve my service needs. Clayton is a fine representative of your service department and I will look forward to working with him in the future as my vehicle needs repairs or general service work. Thank You! James Rich More