Hiley Mazda of Arlington

Hiley Mazda Arlington? Never Again. My dealership experience was THE WORST.They are inexperienced in customer satisfaction and argumentative.What a waste of my time,money, & my car buyin My dealership experience was THE WORST.They are inexperienced in customer satisfaction and argumentative.What a waste of my time,money, & my car buying experience!! More

Love Keith Keith Patton is the most awesome car dealer in the world! I will always purchase vehicles from him! He was a true gentleman and a great salesman! Keith Patton is the most awesome car dealer in the world! I will always purchase vehicles from him! He was a true gentleman and a great salesman! More

Above & Beyond Quincey went above and beyond when finding me the specific vehicle I was searching for. He ensured me I would be in and out within 90 minutes and he d Quincey went above and beyond when finding me the specific vehicle I was searching for. He ensured me I would be in and out within 90 minutes and he did just that! I definitely recommend this dealership as well as Quincey and Mr. Diaz as they both were extremely professional and helpful! Ps. I love my new Mazda! More

Wonderful Service Walking into a dealership can be overwhelming...When I walked into Hiley I was immediately greeted with a smile! The sales team was pleasant! My situa Walking into a dealership can be overwhelming...When I walked into Hiley I was immediately greeted with a smile! The sales team was pleasant! My situation was unlike any other and Sean was able to work something out for me! He worked with me throughout the day looking for the best deal! I cannot express how thankful I am for everything he and his team did to help me walk away with my Brand New CX-5! Everyone down to the Finance department is why I can say THIS experience was a Great one! Thanks again! More

Finance Department Purchased a Mazda CX-7 in March of 2012 and it was a fantastic easy experience. Phenominal car, it's my 2nd one. Fast forward to May 20,2105. We Purchased a Mazda CX-7 in March of 2012 and it was a fantastic easy experience. Phenominal car, it's my 2nd one. Fast forward to May 20,2105. Went up to the dealership to cancel the GAP on the vehicle. Started the process last Thursday, and 3 phone calls later, and one message that was never returned, I was told by someone in finance yesterday when I finally made contact that I needed to bring the car in so they could read the mileage. Went in around 11:00. A man with finance came to help me. Did not introduced himself, nor shake my hand. Turned away and started walking toward his office. I followed. Horrid 1st impression. He looked up my vehicle and stated "You don't' have GAP. "Yes, I do." "Well, I'm telling you that you don't." "Well, I'm telling you that I do!" Then he proceeds to flip the computer screen around so that I can see it. I tell him I'll go get the paperwork and I'll be back." (I should have brought it with me, but the guy yesterday said I wouldn't need it.) I returned at 1:10. Same finance person approaches after being informed that I was back. I handed him the paperwork. His comment, "That's weird". He turns on his heels and walks back towards his office. Not a word to me. I followed. As many vehicles as I have purchased in my lifetime, NEVER have I been treated so rudely nor encountered someone involved with a dealership with his type of condescending accusatory attitude. All he had to say was Ma'am, unfortunately it's not showing up in my computer. I apologize for the inconvenience, but I will need to see the paperwork so that we can proceed with the refund process, or something to that effect. but do NOT tell me what I do or do not have when you obviously don't have all the facts. Like I tried to tell him, things aren't always as they APPEAR on your computer screen. I tried to read his signature on the Gap refund paperwork, but it's not legible, so I have NO idea who this person is. My intent was to test drive the Mazda 5 while I was there today. I will be taking my money to another dealership that isn't affiliated with the Haley group. More

Outstanding Such a great buying experience! The sales team really respected my needs and wants, I was only shown cars that fit within my budget. My budget was my Such a great buying experience! The sales team really respected my needs and wants, I was only shown cars that fit within my budget. My budget was my top priority and they went above and beyond respecting that. I also expressed an interested in a few "upgrades" and they were able find the perfect car for me! Not only did we talk sales but I felt like I was able to get to know them on a more personal level. I felt like I left the dealership as a friend and not just another tally on the board. I would more than recommend Quincey, Walter and Jeff or any one on the Hiley team. What a great dealership! More

Kudos to Jeff Warfield and Sales Staff My son was researching Mazda Speed 3's and found there were 2 in the area that were certified. We arrived at the Arlington, TX dealership and were gr My son was researching Mazda Speed 3's and found there were 2 in the area that were certified. We arrived at the Arlington, TX dealership and were greeted outside by Sean. As we entered the building we were approached by the sales manager who thanked us for coming in and thanked me for my military service. After taking a ride in the 2013, my son decided to trade in his 2009 Mazda and purchase the vehicle. Without high pressure and minimal time, we were introduced to Mr. Warfiled, Finance Manager. Mr. Warfield was able to find out a lower precentage rate despite USAA's rate. We were under no pressure to buy anything extra at any time...unusual from my past experience. Within approximately 2 hours we drove away in the 2013 Mazda with a full tank of gas. As a government auditor, I can only commend the high efficiency and best business practices applied by this dealership. I will drive from North Fort Worth to buy here. Well worth the time and effort to be treated with respect and dignity. More

Absolutely amazing I worked with a guy names sean bryant when I purchased my 2007 mazda speed3 He answered any questions I had for it right away and if he didn't have I worked with a guy names sean bryant when I purchased my 2007 mazda speed3 He answered any questions I had for it right away and if he didn't have the answer he got someone who did have it. I plan on using him again when I purchase my next mazda. Overall best car dealership I've ever been to. Everyone was friendly and extremely helpful More

Bad experience with the finance Forced me to buy an extended warranty. Threatened me to increase apr when i visitied a few days later. I understand dealing with dealership is a Forced me to buy an extended warranty. Threatened me to increase apr when i visitied a few days later. I understand dealing with dealership is a pain and there will never be a mutual trust.. But still I would not recommend this dealership. I knew finance can rip customers off. But never experienced one possibly threatening a customer like this. More