Hiley Mazda of Arlington

crooked They use bait-and-switch on used car lot. Even on phone inquires you end up with high pressure sales. some how the car in the ad was sold "just last n They use bait-and-switch on used car lot. Even on phone inquires you end up with high pressure sales. some how the car in the ad was sold "just last night" More

No Follow Through After Purchase of Mazda 3 Purchased a very slightly damaged (hail) Mazda 3 which they promised to fix. They said they'd call when the trim piece came in, but no one ever called Purchased a very slightly damaged (hail) Mazda 3 which they promised to fix. They said they'd call when the trim piece came in, but no one ever called. I ended up calling 3 times and put on hold; told someone would call back---you know how it goes---no response. Had to persist and go there in person twice and complain to get the work done. They also never called to let you know your license plate was ready for pick up. Be careful as they use high pressure sales tactics (unethical in my opinion) by saying they are "calling the bank" to see if they can get you a better interest rate only to come back wanting you to get the extended warranty in exchange for the lower interest rate. After you say "no" 12 times they bring in another person to try again with the same tactics. Of course, I was stupid to fall for the trickery and get the warranty so I went back to get it refunded. I have the paper work for the refund dated May 4, 2016, but I'm still waiting for the money to be deduced out of my Chase Car Payment Account. I've called the dealership, emailed them and visited in person to deal with this issue. Found out they never processed the paper work; that was in early August. Called again today 9/22/16 and they can't give me a straight answer over the phone. Still no refund. Really annoying all this has cost them my future business in car repair service. I tell people go somewhere else. I'm not the type of person that usually writes this stuff, but I've given them plenty of time to resolve the issue---almost 5 months! Come on guys! Why can't you follow through! More

Reciew We were very satisfied with our visit to your dealership. We were very happy with the car and the service we received. Will definitely recommend to e We were very satisfied with our visit to your dealership. We were very happy with the car and the service we received. Will definitely recommend to everyone. More

Best First Time Buyer Experience EVER I sent a message to the dealership on Friday about the car I was interested in and let them know what I wanted and pretty much laid the ground down in I sent a message to the dealership on Friday about the car I was interested in and let them know what I wanted and pretty much laid the ground down in that I didn't want to deal with the 'car dealership back and forth'. Brave Quincey responded within the hour and let me know he would be sure to help and stay within my needs as I am a first time car buyer and soon to be college grad. We set up an appointment for 9am the next morning and around noon I was walking out with the car of my dreams! Quincey was very up front with my mom and I with the prices but we also got to know each other on a person level! He wasn't pushy, let us talk things out, and all around very understanding. He knows his stuff and doesn't try to low ball you. He got the dealership to match what I wanted for my trade, helped me name my car (Cinder-Ella) and we accidentally left my tire locks and owners manual on his desk, we went back to get them and didn't even have a chance to get out of the car because he was walking out with it when he saw us pull in. Talk about customer service! John Diggs was super awesome as well. I got the pleasure of signing my life away on multiple sheets of paper but he sure did make it enjoyable! Both of these guys made my first time car experience more than I imagined as I was dreading dealing with the 'annoying dealership sale guys' but that doesn't seem to be a trend at Hiley Mazda of Arlington! Thank you guys so much! More