Hiley Mazda of Arlington

Mazda3 I had a good experience with Hiley Mazda. After car shopping all morning, it was nice to come upon an associate that really took the time to help me f I had a good experience with Hiley Mazda. After car shopping all morning, it was nice to come upon an associate that really took the time to help me find what I was looking for. Rocky was very helpful and friendly. He seemed to care about what I wanted and addressed all my concerns and questions. Omar was really helpful, and both worked fast to get me a good deal! I am very happy with my new car! More

Customers voice is heard Carlos and Kris took care of every request we had and were able to match the price the other dealers had quoted. They explained the features of the ca Carlos and Kris took care of every request we had and were able to match the price the other dealers had quoted. They explained the features of the car in detail and answered all my questions. They reached out to their extensive network to get me the specific color I was requesting and were able to do that within a couple of days. I'd recommend carlos and Kris anytime. Good job guys More

For Grandma As a loyal Mazda customer this is the second car I bought from Hiley Mazda. Carlos took the time to explain to me the options of two different cars As a loyal Mazda customer this is the second car I bought from Hiley Mazda. Carlos took the time to explain to me the options of two different cars I was looking at for grandma. We decided on the Mazda 3. SInce Carlos knew it was for Grandma he loaned me a big red bow. SHe loves the car and Carlos made it a great buying experience. More

Friendly salesman Carlos was very helpful and sincere. I contacted the dealer via email and Carlos took my request and talked to me as if I was present at the dealer. H Carlos was very helpful and sincere. I contacted the dealer via email and Carlos took my request and talked to me as if I was present at the dealer. He does not neglect customers that contact him remotely and took me seriously. He offered me one of the best deal even without seeing me first. His offer was better than anyone else's. He took time to explain all the features of the car when I got there and was very patient with me. When I bought the car from him, the papers were filled incorrectly and Carlos drove more than 30 miles to my house to deliver the papers and to make it convenient for me. That was very nice and considerate of him to treat his customers with much respect and consideration. More

Great service Arrived to buy CX-5 for my daughter and found out the vehicle was not as advertised on web. Manual trans opposed to Auto. Ryan apologized for the misp Arrived to buy CX-5 for my daughter and found out the vehicle was not as advertised on web. Manual trans opposed to Auto. Ryan apologized for the misprint and immediately started offering other comparible vehicles. Since i drove over 32 miles to the dealership he could tell my disapointment. Ryan was patient and understanding throughout the presale. We worked with Omar, the sales manager who was exceptional and did everything he could to ensure smooth purchase. Omar gave me a good deal on my tradein and went above and beyond i would say. I left Hiley and went to see another vehicle at another dealer - 10 mins down the road and that experience was awful. Waste of time and gas. But while at the dealer, i recieved a follow up call from Omar, it wasnt a pressure call, just asking if they should wait for me to come back that night and if everything was ok. Well that call sealed the deal for me. This is not my first car purchase. I had visited at least 6-7 dealerships over 2 days. The way i was treated at Hiley made me realize this is where i want to do business. The next morning i called and said i would buy the CX-5 i saw. I returned that night and got a great deal on a higher priced CX-5. They held it for me - just on my word i would return. Nice. I would have given 5 stars except for the time it took to close the deal, go thru finance, and drive out. Maybe it was because i was too picky and detailed, but they tolerated me, were patient, didn't flinch, nor show any displeasure whatsoever. I just thought it took too long for the number of customers in the dealership. Anyway, i highly reccomend and will definitely buy from Hiley again. Its worth to go there and see for yourself. More

Great Experience Carlos was great to work with. Very knowledgeable and always kept me up to date on what was happening. It was a great process that didn't take very lo Carlos was great to work with. Very knowledgeable and always kept me up to date on what was happening. It was a great process that didn't take very long for buying a car. I was able to buy the exact model I was looking looking in the price range I was looking for. I highly recommend Carlos and Hiley Mazda in Arlington. More

Excellent service Rocky was my sales associate and he was incredibly helpful. I would recommend Hiley Mazda to anyone looking for a car. We got what we were looking for Rocky was my sales associate and he was incredibly helpful. I would recommend Hiley Mazda to anyone looking for a car. We got what we were looking for at a reasonable price. More

Great Experience Rocky and Omar sold me a car. Both were very professional and worked with me to get the best deal possible. Rocky was very good at showing me all th Rocky and Omar sold me a car. Both were very professional and worked with me to get the best deal possible. Rocky was very good at showing me all the features on my car and making sure I was fully aware of everything it had to offer and eager to answer any questions I had. Both were also very keen on not wasting my time and getting everything I needed in a timely manner, which was greatly appreciated. Will buy all future vehicles from this dealer. More

This was a great experience Rocky Santiago sold me a car, and the way he treated me and my family was fantastic. He gave us Great service and fast response. Great dealership and Rocky Santiago sold me a car, and the way he treated me and my family was fantastic. He gave us Great service and fast response. Great dealership and sale associate. I would personally recommend it to any other person in need of a car. More

A smooth and easy experience After comparing several cars, I decided to go with a Mazda and looked at several dealers. I had a variety of responses (some claimed they couldn't giv After comparing several cars, I decided to go with a Mazda and looked at several dealers. I had a variety of responses (some claimed they couldn't give me a quote, others rushed me with "today only" specials. Carlos was very straight forward with no games. He listened to me and found me a great deal. Once we came in, he explained everything thoroughly and helped me surprise my wife. Financing was just as easy, with Jennifer walking me through my options and fitting our budget. Afterwards, he insisted we come back so he could spend the time to go over the customizations and help my wife feel comfortable. Top notch all around. I'd definitely recommend. More