Hiley Mazda of Arlington

Great Experience!! As most people know, purchasing a vehicle can be a very stressful experience. Rocky Santiago was my salesperson and he was simply amazing! I purchased As most people know, purchasing a vehicle can be a very stressful experience. Rocky Santiago was my salesperson and he was simply amazing! I purchased a truck from Hiley dealership and Rocky made sure that all of my expectations in the process were exceeded. I will definitely recommend to friends and family and anyone wanting to purchase a vehicle from Hiley to make sure to speak with Rocky Santiago in order to guarantee a great experience!!! More

Great Experience Everyone was so nice at Hiley. No one pressured me to buy or commit to anything I wasn't comfortable with, and it was a great dealership experience. E Everyone was so nice at Hiley. No one pressured me to buy or commit to anything I wasn't comfortable with, and it was a great dealership experience. Everyone was patient and understanding, and I got a great car that I love for a good price. More

Good service nice dealership. Was in the market for a newer used vehicle to replace my 1997 Jeep Cherokee, was specifically looking for a Mazda 3 Hatchback. I stopped by Hiley on Was in the market for a newer used vehicle to replace my 1997 Jeep Cherokee, was specifically looking for a Mazda 3 Hatchback. I stopped by Hiley on my way to Navy Federal and was met by Jeff at the door, asked what they had and told them exactly what I was looking for and he went back to the office an came back with a set of keys for a used 2008 MazdaSpeed3. I was hesitant at first because Mazdaspeeds are known as modification magnets. But Jeff said they don't usually take these in if they appear to have been modified. I looked it over test drove it and agreed to the sale (they worked with me on the price) on the grounds they rotate the tires and polish the oxidized headlights. We finished the paperwork and Idrove away with the car. When I got home I noticed 1)the headlights hadn't been polished and 2)the tires hadn't been rotated. I sent a few texts to Jeff who apologized and went and talked to service department and told me to come in on my next free day and they'd knock it out for me while I waited. So while they dropped the ball a bit they picked it back up for me and completed the agreed upon tasks. This is the only reason I dropped off one star from the quality of work rating. I would still recommend this place to folks and espeically Jeff who is very friendly and accomdating, but I do suggest they add another layer of checks to the car sales side to make sure that agreed upon items are taken care of before the customer drives away or at least setup a future scheduled visit for the items. My experince with their service department was excellent. They take care of you right away and return your car freshly washed and vacuumed when complete. Aaron was very helpful. We left the kiddo's diaper bag in the wife's car and he immediately gave me the loaner car so I could run to CVS to get diapers. I also dealt with their parts department for a few periodic maintenance items that needed to be taken care of on the car such as removing the K&N filter the previous owner had installed and replacing with an OEM filter and they were also quick and effecient. I plan on buying all my OEM parts from this dealer in the future. More

Great Experience! Carlos was great! Extremely knowledgeable, very personable and super friendly. We had a great experience as soon as we walked in and are so glad we ca Carlos was great! Extremely knowledgeable, very personable and super friendly. We had a great experience as soon as we walked in and are so glad we came to Hiley Mazda! Thank you for taking care of us. More

barrisnina@gmail.comjjjuu My late husband has always deal with mazda. So I thought I would just keep it in the family. Every car that he had was a mazda. My late husband has always deal with mazda. So I thought I would just keep it in the family. Every car that he had was a mazda. More

Love my new car Bought my first Mazda at Hiley 10 years ago (2007 Mazda3 hatchback) & returned in 2017 to trade it in for a 2016 Mazda3 sedan. Sales experience & fin Bought my first Mazda at Hiley 10 years ago (2007 Mazda3 hatchback) & returned in 2017 to trade it in for a 2016 Mazda3 sedan. Sales experience & finance experience was good. No complaints! More

Love my Mazda! Awesome! My experience at Hiley is the best I've had when buying a car. "C" made me feel welcome and she listened to what I wanted. She is knowledgeab Awesome! My experience at Hiley is the best I've had when buying a car. "C" made me feel welcome and she listened to what I wanted. She is knowledgeable and made sure she explained the process and once the purchase was made, she took time to help me acclimate to the new vehicle. Shelby is wonderful too and I enjoyed working with her. The two of them made purchasing a car a great experience and I love my car! I will not hesitate to recommend Hiley to friends, family and colleagues. More

Excellent Service and Staff I have done business with Hiley Mazda for approx. 10 years. Their service personnel and sales personnel qre extremely helpful and knowledgable. Woul I have done business with Hiley Mazda for approx. 10 years. Their service personnel and sales personnel qre extremely helpful and knowledgable. Would not keep coming back if this were not true. I have bought 2 cars from them and neither time was I pressured into anything. I was treated with respect which was extremely important to me since I am female. I ask a lot of questions and if they did not know an answer, they would find out for me. Again, treated with respect. My car is only 2 years old (2015 Mazda 6)) so I had no intention of getting a new one until the current one was paid off. While waiting on my oil change and tire rotation, Mike W. (sales) introduced himself and asked it I might be interested in a newer model because they really could use some used cars. I said not unless I can make a deal where my current payments do not increase. Thanks to Mike W., Shelby, and one of the managers, I walked out of there with a lease agreement for a 2017 Mazda 6. More

Just easy Honestly he made the process fast and painless. I would recommend him to others. Couldn't have ask for someone better. Able to answer any questions I Honestly he made the process fast and painless. I would recommend him to others. Couldn't have ask for someone better. Able to answer any questions I had. More

Easy and fun buying experience Sales people like Carlos make the car buying experience easy and even fun. He is extremely knowledgeable about the product, very easy to get along wit Sales people like Carlos make the car buying experience easy and even fun. He is extremely knowledgeable about the product, very easy to get along with and always ready to help. Very low pressure, really seemed like he wanted us to be happy with the purchase. There wasn't any drama when negotiating the price and the finance people got us great interest rate. If you are thinking of owning a Mazda, Carlos is your man. More