Hiley Mazda of Arlington

Oustanding customer service with integrity. After some extensive research on a chore I usually like to avoid...I made a Tuesday morning appointment with Jorge to test drive two different Mazda After some extensive research on a chore I usually like to avoid...I made a Tuesday morning appointment with Jorge to test drive two different Mazda models. Prior to my appointment I was contacted by Kevin and Jorge to confirm my appointment (great follow up skills btw). Upon arrival I was immediately greeted by Kevin who introduced me to Jorge. I came prepared with knowledge of price range and options I wanted for my vehicle. I test drove two models. Jorge was concise and patient with my MANY questions. He took the time to go over every detail on both models. I made up my mind on which one I would be choosing later. I had no intentions of purchasing that day. He was able to make me an offer I could not refuse which entailed more options than I originally budgeted for. Jorge is passionate and enthusiastic about his job. I took up most of his morning and he remained pleasant at all times. No high pressure sales tactics and was clear on what he could and could not do. This dealership is unique. Everyone I encountered was positive and seemed to enjoy being there. That speaks volumes to their management. Hope to stay with the Hiley Mazda family for future purchases. Thank you Jorge for your patience and integrity. Loving my Mazda3! More

Great deal Jorge listened an gave me great help. I love my CX5 and Hiley Mazda. Financing paperwork took too long,but Jorge kept checking on me. Jorge listened an gave me great help. I love my CX5 and Hiley Mazda. Financing paperwork took too long,but Jorge kept checking on me. More

Outstanding!! From the time I walked in till the time I left Carlos showed me the best Customer service. He listened to what I was needing in a vehicle got me in th From the time I walked in till the time I left Carlos showed me the best Customer service. He listened to what I was needing in a vehicle got me in the right direction An worked my deal to the end. Now I'm riding in style with not a care in the world. Go to Hiley Mazda an VW An speak to Carlos he'll get the deal done!!! Thanks Carlos Chris G- More

Awesome Experience! Ask for Mike!! Great experience buying a car from Hiley Mazda. Mustache Mike best salesman I ever ! Serious the mustache is worth the visits alone. Sales manager Pat Great experience buying a car from Hiley Mazda. Mustache Mike best salesman I ever ! Serious the mustache is worth the visits alone. Sales manager Patrick, and Kevin came and introduce themselves. Financing with Jennifer was also a pleasant experience. Highly recommend! More

You're amazing Carlos I went into Hiley just looking... I had no intentions on buying a new car anytime soon. Being a first time buyer Carlos answered all of my questions t I went into Hiley just looking... I had no intentions on buying a new car anytime soon. Being a first time buyer Carlos answered all of my questions truthfully. He worked extremely hard to get me into my 2017 Mazda3 :-) I will definitely refer anyone who is looking to get into a new/used car to Carlos. More

"Best Team Ever" I took my 2007 CX-7 into the service department for what I had hope was for some minor repairs, but when Jeff, from the service department called me b I took my 2007 CX-7 into the service department for what I had hope was for some minor repairs, but when Jeff, from the service department called me back it was going to cost around $4800 dollars to repair my vehicle. Well, being a single parent with a daughter in college I was prepared to air up by bicycle tires. When I arrived to pick up my poor vehicle, Jeff introduced me to Mike Wilkerson, (aka Mustache Mike) in the sales department. And, I must say Mike made sure that I received the vehicle I wanted at the price that I could afford. I highly recommend Hiley Mazda and ask for "Mustache" Mike!! More

Great Purchase Experience! The purchase experience was definitely not the typical car buying experience. Even though I had to drag the purchase out for over a month from the tes The purchase experience was definitely not the typical car buying experience. Even though I had to drag the purchase out for over a month from the test drive to the purchase and most of the contact was by phone or text when we arrived to complete the purchase everything was as agreed and very low pressure. Hiley Mazda was excellent to work with and we will definitely continue the relationship in the future. Rocky Santiago was our salesman and was truly a pleasure to work with and I will seek out his assistance in my future purchases. Shelby Siegman took care of us in the finance department and the portion of the purchase I usually hate she was able to make it very enjoyable. More

First Car Buying Experience As a first time buyer I couldn't be more happy with my experience! Mike couldn't have been more friendly and helpful in helping me get an incredible f As a first time buyer I couldn't be more happy with my experience! Mike couldn't have been more friendly and helpful in helping me get an incredible first car. I would highly recommend this dealership and their lovely staff! Kevin and Elan were both friendly and helpful in the process as well. All in all it was a very enjoyable experience! More

Excellent Customer Service I test drove several cars during my visit and they worked with me on my terms. Rocky Santiago was great to work with! I highly recommend this dealer I test drove several cars during my visit and they worked with me on my terms. Rocky Santiago was great to work with! I highly recommend this dealership if you are looking for a new vehicle. More

Great Shopping Experience I went to several car dealerships, from the moment you walk in you feel welcomed. "C" did not use the "old school" sales tactics on me, I was upfront I went to several car dealerships, from the moment you walk in you feel welcomed. "C" did not use the "old school" sales tactics on me, I was upfront with her and she made the transaction as smooth as possible. Best shopping experience, no hassle, no run around, no "let me see what I can do" (and takes a really long time to get back). Not to mention, my Mazda is amazing! I'm in love with my new car! More