Hiley Mazda of Arlington

Salesman did not reply to my text for 3 day when I requested info knowing that I was coming in from out of state. He was condescending when I asked him about it. Price online was not as advertised, requested info knowing that I was coming in from out of state. He was condescending when I asked him about it. Price online was not as advertised, price didn’t include the $1,000 reconditioning fee, although apparently it said in the fine print there was a reconditioning fee. Very arrogant organization and I would not recommend shopping there. More

Blake Hairston was awesome, I highly recommend this young man. I purchased a Mazda CX30, Blake patiently explained the features of my vehicle and allowed time for me to write it all down so I can refer back man. I purchased a Mazda CX30, Blake patiently explained the features of my vehicle and allowed time for me to write it all down so I can refer back to it later. I've bought many vehicles in my lifetime & I've never had an experience like this. I appreciate your kindness and patience. God Bless You Blake! More

They where great to work with. Easy to deal with from out of town. Highly recommend this dealership Easy to deal with from out of town. Highly recommend this dealership More

i bought MY Mazda 2.5 years ago and had done a lot of research before using dealerrater.com to decide on that dealership AND which salesperson to use - i didn't even know y ou could do that! Carlos research before using dealerrater.com to decide on that dealership AND which salesperson to use - i didn't even know y ou could do that! Carlos Belmonte was amazing at providing all the answers i needed and helping make sure the entire process when smoothly. by the time i was done with all the financing, the dealership had been closed for about an hour. yet there was Carlos to congratulate me on the sale and go through all the details of the car. NOW 30 months later, my wife needed a new car. i had no questions in my mind where we'd go and who we'd deal with - Carlos at Hiley Mazda of Arlington. my wife got to see first hand his care, expertise, salesmanship of listening and meeting the needs. fantastic! and my wife loves her car. my next vehicle will be bought from Carlos and Hiley Mazda. i highly recommend both the salesman and the dealer. you cannot go wrong with either choice. amazing people!! More

Incompetent service department. Long wait even with appointment, service advisor has "I don't care attitude" appointment, service advisor has "I don't care attitude" More

Teresa was very helpful and she all my questions and she may experience very good. Thank you may experience very good. Thank you More

Hiley treats you like family. I have been part of the Hiley treats you like family. I have been part of the famy for 29 years. Carlos worked with us to make the process easy. Thanks. Hiley treats you like family. I have been part of the famy for 29 years. Carlos worked with us to make the process easy. Thanks. More

DO NOT PURCHASE/LEASE from Hiley Mazda of Arlington. Why am I getting hit w/ a property tax bill from Hiley Mazda? Try getting in touch w/ someone to gain some kind of understanding of what is going on and am I getting hit w/ a property tax bill from Hiley Mazda? Try getting in touch w/ someone to gain some kind of understanding of what is going on and all you get are voice mails and "so and so" is on vacation. If you value good customer service and your credit rating....DON'T GO THERE! More

The most arrogant salesperson I've ever had to deal with. It's clear this dealership has 0 concern for customer safety or wellbeing. Sloppy and complacent employees who will violate their established process It's clear this dealership has 0 concern for customer safety or wellbeing. Sloppy and complacent employees who will violate their established processes. More

ONCE THEY GET YOUR MONEY YOU MEAN NOTHING TO THEM - I purchased a 2013 Nissan Leaf from Hiley Mazda of Arlington. As i was driving it home i realized the range of this electric car was not very good and purchased a 2013 Nissan Leaf from Hiley Mazda of Arlington. As i was driving it home i realized the range of this electric car was not very good and overall the car wouldn't work for me. I called them just one hour after purchase and spoke to the sales manager and asked if they would be willing to void the purchase & take the car back or trade for something different. I asked them anything would help at which point the manager said no but xxxx check and call me back. One hour passed and no call back. So i called and it went to his voicemail. So i called their financial department and they said they will have the manager call me to see if they can do anything. Once again, no call back. On top of this when i was sold the car i was told the charging wire was damaged by the salesman who sold me the car and xxxx order me a new one and tell me when it will be in. Once again, silence. I emailed him and he said xxxx check with parts department and get back to me. Never got back to me.....so i emailed again. And once again NOTHING!!! The lack of customer service and care is astounding! At this point i took the car to a Nissan dealership to attempt to trade it at which point they inspected the car and told me they couldn't take it because the battery that powers the car was faulty and i should take the car back. At this point i called them once again and reached NO ONE. I left a voicemail will their GM a day ago and still no one reached out to me. THIS DEALERSHIP IS WILLING TO SCREW YOU OVER FOR LITERALLY THE LOWEST AMOUNT OF PROFIT. I will be taking this higher and higher up through Mazda until this gets resolved. ABSOLUTELY STAY AWAY FROM THIS DEALER More