Hiley Mazda of Arlington

Hiley of Mazda of Arlington does it again. This is my 2nd time I have purchased a car from Hiley! They did not disappoint! Charlotte and Sarah were both for helpful and thorough. This is my 2nd time I have purchased a car from Hiley! They did not disappoint! Charlotte and Sarah were both for helpful and thorough. More

Nice and easy dealership We had a great experience with Greg and DJ as our car dealer. We came to Hiley Mazda in March just browsing around but Greg left a great and lasting i We had a great experience with Greg and DJ as our car dealer. We came to Hiley Mazda in March just browsing around but Greg left a great and lasting impression and when we came back looking more seriously for a car we had to stop by and check out the CX-5 that we feel in love with. The entire dealership made the car buying process more enjoyable then most and everyone was very friendly. The SUV we chose is a beauty inside and out, the front grill is unique all the way to the inside is so nice. More

Great experience! I had a wonderful experience with Charlotte Reed at Hiley Mazda in Arlington. She went above and beyond in finding me my perfect car. I love my new I had a wonderful experience with Charlotte Reed at Hiley Mazda in Arlington. She went above and beyond in finding me my perfect car. I love my new Mazda and would recommend Charlotte to all my friends and family. More

Worst experience! Had a problem getting a refund. Worst experience I have ever had. If you are ever trying to get a refund from this manager don't count on it. I guess they are really hurting for mone Worst experience I have ever had. If you are ever trying to get a refund from this manager don't count on it. I guess they are really hurting for money. More

Freindly and Helpful I went there to buy my first car, and I was helped every step of the way. From the test drive to the financing aspects. I got a great deal on a great I went there to buy my first car, and I was helped every step of the way. From the test drive to the financing aspects. I got a great deal on a great car and couldn't have driven happier off the lot. Greg was especially pacient and worked hard to get me the best deal and took good care of me throughout the car buying process. More

They don’t care about you once you’ve purchased the car I have had the worst experience at this dealership and I would not recommend going here. I purchased my first brand new car here and was so excited. I I have had the worst experience at this dealership and I would not recommend going here. I purchased my first brand new car here and was so excited. I went to get my car on 5/25/18 and had been speaking to Charolette (the internet sales manager) and she met us when we got there and showed us the exact car I would be getting. It started off great. She passed us to another sales person (I can’t remember his name) who had a pack of cigarettes on his desk and was not very interested. He had me fill out all my info on his computer and since I was purchasing the CX5 sport it only comes with cloth seats but I chose to add on the leather which they would have to special order. They could not find the swatches anywhere and asked me to order without actually seeing the colors. Finally after about an hour of looking they offered to show me cars with the leather already in it. This seemed fine but then they only had one color to show me. It was actually the one I liked so I chose it. Then we started talking about financing and they ‘accidentally’ had doubled the tax when calculating my monthly payments. Once they realized this happened they corrected it but since this is such an important part of the process it made me so nervous and not trust the financing part of the transaction. Everything worked out and we left. They had to order the leather and said it would be in on Tuesday. (I bought the car on Friday) I didn’t hear from them all week and finally on Thursday I called Charlotte , she said they may have ordered the wrong color so she would call me back on Monday of the next week. I felt like my new car wasn’t complete without the leather and as disappointing as this was I agreed to have her call me back Monday. Monday comes and I still don’t get a phone call from Charlotte. Today is Tuesday and I had to call her. She said oh yes it’s here..? Never bothered to communicate and literally laughed when I told her how disappointed I was. It’s so upsetting. As excited as I as to have a Mazda for the first time this experience makes me want to return it and choose another brand. Be very cautious when car shopping at Hiley Mazda! More

Awesome Service I bought a used Mazda 6 from CharlotteReed. It was the best car buying experience I have ever had! CharlotteListened to my needs and wants. She got I bought a used Mazda 6 from CharlotteReed. It was the best car buying experience I have ever had! CharlotteListened to my needs and wants. She got me the perfect car for my situation. I could of not had a better car buying experience! More

Greg Powell was the reason I came back Thanks Greg for convincing me to come in and speak to you. I love the new Mazda CX-5. Sarah in finance was great too. Thanks Greg for convincing me to come in and speak to you. I love the new Mazda CX-5. Sarah in finance was great too. More

A Blessing Greg Powell is a caring sales man and individual. My husband & I both agree he took our needs and desire to purchase a new car to heart. Greg Powell is a caring sales man and individual. My husband & I both agree he took our needs and desire to purchase a new car to heart. More

Friendly and Low Pressure The staff was friendly, knowledgeable and very accommodating. We enjoyed the low pressure experience and outstanding selection, They had the exact The staff was friendly, knowledgeable and very accommodating. We enjoyed the low pressure experience and outstanding selection, They had the exact car we were looking for and we really felt the staff went above in beyond to make the car buying experience outstanding. More