Hiley Hyundai of Burleson

New vehicle purchase Please see comments regarding tire issue in the previous response. All staff I encountered were professional and courteous. Charles, my sales rep was Please see comments regarding tire issue in the previous response. All staff I encountered were professional and courteous. Charles, my sales rep was outstanding to work with, and was upfront with everything through the whole sales process. More

Onye is a great sales rep!, but Buyer BEWARE! Before going into the details, I want to make clear that my experience with Onye, the sales rep, was very pleasant. He was very nice and professional Before going into the details, I want to make clear that my experience with Onye, the sales rep, was very pleasant. He was very nice and professional, and answered all of the questions about the automobile that I had. I give him hands down 10 out of 10 as a sales rep. Everything in my experience outside of Onye was extremely unprofessional and had me almost walk away from the purchase at several points along the way. I went through USAA auto buying, which gave me a price for the specific vehicle that I was interested in. When I went to the dealership, the first thing I did was show them my paperwork (with the price), and from there the sale continued (no mention of anything that would raise the price.) I took a test drive of the vehicle, was pleased, and decided to purchase. From this point, the whole experience deteriorated. After keeping me waiting for periods of 15-20 minutes at a time, I was told that I was not military, so they'd have to add $500 to the price. Another 20 minutes goes by, and they tell me that price only is valid if financed through Hyundai Financing (I already had all of the pre-approval paperwork ready to go to finance through my bank). After straight-up asking if they could give me the car, at the price the the Auto Buying service quoted me, Onye told me "no." I shook his hand, and walked out of the dealership. I was very angry at their dishonest, bait-and-switch, business practices at this point. Either sell me the car for the price agreed upon through the car-buying service, or don't have your internet manager publish that price to get me into the door. Even if you can't sell me the vehicle for the Internet price, tell me this when I come in and show you the paperwork (before I test drive the car), that the price is inaccurate. A couple of days later, I received a follow up email from an Internet rep named Cassidy, and I explained my frustrating visit to her. She apologized, and told me that the manager would agree to sell me the car for the original price that my auto buying service quoted me. When I asked her for the total price, including TT&L, dealer adds, and financing through MY bank, I was given a price of about $25,600. I immediately noticed that in her price breakdown, she said that tax was $1925, a figure that represents a tax rate of 8.25%. I immediately called her on the phone, and after pointing out that the tax rate is only 6.25%, she told me that she might have made a mistake, but that the manager is STILL firm on the bottom line price, but would only agree to any further negotiating if I came in to the dealership in person - and that evening only. So, reluctantly, I went back to the dealership. The manager never came out to speak with me. I sat back down with Onye, who essentially insisted that I finance through Hyundai Motors, and that the rate would be 3.39% for a 72 month term (I SPECIFICALLY asked him "for 72 months?" to clarify, and he told me YES). Since my bank was offering me 3.29%, and he was agreeing to knock off $250 more of the price, I begrudgingly agreed. With my wife and 6 year old son waiting over 2 hours, I finally sat down with Alvin to ink out the deal. I see in the paperwork 2 things that make my blood boil. FIRST, the sales tax is $1,500 - NOT $1925. When I called him on it, he basically just said this is the price, take it or leave it. SECOND, the APR listed is 3.79%, not 3.39% that I was told by Onye. When I called him on that, he told me that the 3.39% was for 60 months, and was rudely insinuating that he could go ahead and change my term to 60 months (after I have clearly established that I am seeking a 72 month term). At this point, I'm exhausted, my family is exhausted. We are hungry, and I just want to buy the xxxx car. I sign the paperwork, and the car is delivered the next day. As if my experience in the car buying process wasn't bad enough, a couple days later I get a call back from Alvin saying that I need to come in again and resign the paperwork (this, AFTER I have been driving it now for a day or two), and that my rate was going to actually be 3.99%. When I told him "NO," that if they're going to do that to me I'm just going to finance through my own bank, he told me that he would be adding $750 to the price of the car for doing so. Over another $2/mo, I decided to just let another thing go (again, I already had been driving the car - I couldn't return it at this point?!?), and begrudgingly went back in to sign the final paperwork. All in all, in the almost two weeks of driving it, I love the car. I had a great experience with Onye. But I will never be purchasing a vehicle again from such a dishonest dealership. And even though I, nor any of my family and friends will ever be purchasing a vehicle from Hiley Hyundai of Burleson again in our lives, I hope by sharing my experience I can save a few more potential clients the heartache of dealing with such dishonest, bait-and-switch car dealership personnel, and advising them to take their car-buying needs elsewhere. More

First car purchase Tried to sell me on a lease after I said I didn’t want one. Other than that, very friendly. I do believe I could’ve gotten a better price. Tried to sell me on a lease after I said I didn’t want one. Other than that, very friendly. I do believe I could’ve gotten a better price. More

Disappointed One tire was low when I did the test drive. They just filed up with air and sent me on the way. 4 days later it was down to 18 pounds. I was late t One tire was low when I did the test drive. They just filed up with air and sent me on the way. 4 days later it was down to 18 pounds. I was late to an appointment because I had to turn around and get air. 2 days later it was low again. I took to them to get a new tire since I did not want to have a new car with a patched tire. They wanted to only patch it. But they could fine nothing wrong with the tire and rather hinted that I was making it up. Finally they supposedly checked the rim and it was cracked. Supposedly put a new rim on from another car and sent me on the way. I hope when I have tire trouble again, I do not find a patch on that tire. I feel like I was overcharged for the car. They took advantage of a blond girl. I tried to refinance when I got home and the bank said the value of the car was $19,200 which Hyundai said it was $27000. They would only finance $25800 and my loan was for $28500. So I could not refinance to get a better interest rate. Very disappointing More

Alvin Davis, Finance Department My experience with Randy, Internet Sales Mgr., and Charles Register, Sales, was awesome. My experience with Alvin Davis in Finance was horrible. He My experience with Randy, Internet Sales Mgr., and Charles Register, Sales, was awesome. My experience with Alvin Davis in Finance was horrible. He was condescending. More

Awesome Charles Register is the man to speak with. He knew the vehicle inside and out and answered every question to the fullest. I will definitely keep him i Charles Register is the man to speak with. He knew the vehicle inside and out and answered every question to the fullest. I will definitely keep him in mind for my next purchase More

First time Hyundai buyer Friendly and not over bearing at all. Onye helped me get my new car home because I did not have a trade. He offered to pair my phone to the Bluet Friendly and not over bearing at all. Onye helped me get my new car home because I did not have a trade. He offered to pair my phone to the Bluetooth but I was able to do it and his ride was waiting to take him back to the dealership. More

Very disappointing experience I'm a USAA member and I used the USAA car buying service for Hiley. They came in much cheaper than the other dealerships but they ended up padding the I'm a USAA member and I used the USAA car buying service for Hiley. They came in much cheaper than the other dealerships but they ended up padding their price with expensive dealer add-ons to make up the difference. Even though they are supposed to be committed to total price transparency they did not hold to their end of the bargain. I would not recommend them. More

Satisfied Customer My buying experience at Hiley Hyundai was very positive and satisfying. I would Highly recommend Hiley Hyundai. The staff that I dealt with were ALL My buying experience at Hiley Hyundai was very positive and satisfying. I would Highly recommend Hiley Hyundai. The staff that I dealt with were ALL very professional and courteous. More

Very happy with Hiley Great service, exceeded my expectations. Car buying can be stressful but this was a simple process and Charles worked hard to put us in the best vehic Great service, exceeded my expectations. Car buying can be stressful but this was a simple process and Charles worked hard to put us in the best vehicle for our needs. More