Hiley Hyundai of Burleson

DECEPTIVE **BEWARE-GO ELSEWHERE** $50 TEST DRIVE OFFER IS A SCAM TO GET YOU IN AS MINE WAS NEVER EVEN PROCESSED EVEN THO I PRESENTED & THEN PURCHASED..THEY FRAU **BEWARE-GO ELSEWHERE** $50 TEST DRIVE OFFER IS A SCAM TO GET YOU IN AS MINE WAS NEVER EVEN PROCESSED EVEN THO I PRESENTED & THEN PURCHASED..THEY FRAUDULENTLY OFFER INTERNET PRICES & YOU DRIVE LONG DIST TO GET THE VEHICLE & THEY WILL PRESENT YOU WRITE-UP WHERE THERE'S $1700 & CHANGE ADDED ON, ONTOP OF THEIR (FALSELY) ADVERTISED PRICE.THEN YOU SAY YOUR'RE NOT PAYING IT-THEY THEN GIVE YOU THE DANCE THAT MGRS WILL HAVE TO APPROVE YOUR COUNTER OFFER WHICH EXCLUDES THE ADDED $1700. *POOF*-SALESMAN COMES BK W/THE WRITE UP SHOWING THE $1700 NOT INCL & MARKED OUT. SO WHEN WE REASK IF WHAT WE'RE SEEING IS ACCURATE RE; THE $1700 BEING TAKEN OFF, OUR SALESMAN ACTS LIKE HE DIDN'T KNOW EITHER THEN STARTS TO TAKE THE WRITEUP BK TO HIS SIDE OF THE DESK, SAYING, "OH WOW" I CAN ASSURE YOU-THEY MUST HAVE MADE A MISTAKE BK THERE. I'M SURE IT WASN'T INTENTIONAL BUT YOU CAN TAKE IT TO FINANCE & SEE IF IT PASSES BY THEM." WE GET TO FINANCE. LOW & BEHOLD WE GO OVER ALL & WE LOOK AT BOTTOMLINE PRICE TO FINANCE & BOOM, THE $1700 IS INDEED BK IN THERE AGAIN W/O A WORD BEING SAID. WE SAY SOMETHING'S NOT RIGHT TO OUR FINANCE PERSON-A VERY NASTY YOUNG "LADY"NAMED STEVIE (AND THAT GIVES HER WAY TOO MUCH CREDIT - W/HER RUDE BEHAVIOR). STEVIE UTTERS NOT ONE WORD AS SHE BLATANTLY IGNORES US. IT''S NOT UNTIL WE OUTRIGHT TELL HER AGAIN IN SPECIFIC WORDS..THE FIGURE IS NOT RIGHT B/C OUR SALESMAN HAD THAT $1700 DEDUCTED ON HIS APPROVED WRITEUP SHEET & IT HAS NOW MADE ITS WAY BK INTO THIS BOTTOM LINE FIGURE.SHE GETS EVEN NASTIER SAYING "WE DON'T DEAL WITH ANY OF THAT HERE, THAT'S ALL HANDLED BTWN YOU & THE SALESMAN OUT THERE." BOY, HER ATTITUDE TOLD IT ALL-THIS INDEED IS A CON GAME.SHE MADE NO ATTEMPT TO GET A MGR OR OUR LOVELY LIL CON ARTIST SALESMAN. MIGHT I ADD THAT SHE STARTS TO GET NASTY/SNIPPY W/ YOU AS A CUSTOMER WHEN YOU DON'T TAKE ANY GAPs or GAZILLION ADD-ONs. WE LOOKED AT EACHOTHER & MADE A DECISION TO MOVE FWD/ DESPITE THE HORRIBLE, HORRIBLE EXPERIENCE. NOW, TO ADD INSULT TO INJURY- WE COME OUT OF FINANCING & SAME SALESMAN SAYS HE'S GOING TO POST OUR REVIEW & PIC TAKEN EARLIER IN THE PROCESS.I LOOKED STRAIGHT AT HIM & SAID "DO NOT POST ANY REVIEW, BECAUSE I AM NOT HAPPY W/YOU NOR WHAT HAPPENED HERE, AS YOU ALREADY KNOW." SO FOLKS PLS BEWARE THAT THIS IS WHY THEY GET YOU TO WRITE REVIEWS B4 YOU HIT FINANCING SO THAT ONCE YOU'RE DONE IN FINANCING, SHOULD YOU COME OUT UNHAPPY, THEY'RE GOOD BECAUSE THEY'VE ALREADY GOT YOUR GOOD REVIEW UPFRONT WHEN YOU WERE TOLD YOU'RE APPROVED & GOT A NEW CAR (B4 FINANCING FINALIZATION). REGARDING THE $50 TEST DRIVE OFFER - WE HAVE COME TO FIND OUT OVER MONTH PLUS AFTER PURCHASING ON 1/4- OUR SALESMAN NEVER EVEN PROCESSED OUR OFFER CODE DESPITE IT BEING PRESENTED ON DAY OF PURCH. AS STATED ON THE OFFERS INSTRUCTIONS. STARTING 1/6 - WE BEGAN EMAILING & TEXTING HIM ABOUT IT & HE DODGED ALL OF THAT FOR ALMOST 3WKS, UNTIL WE FINALLY GOT LUCKY & CAUGHT UP WITH HIM BY PHONE.WHAT DOES HE DO...HE ASKS US TO RESEND IT TO HIM. MIND YOU, WE RESEND IT UMPTEEN TIMES WITH HIM ON THE PHONE SPENDING OVER 30MINS OUT OF OUR WORK DAY VIA TEXTS & SEV DIFF EMAILS ADDRESSES & DOMAINS. ALL AWHILE HE'S SAYING HE'S NOT GETTING ANYTHING AT ALL. COME ON NOW, REALLY??? YOU GOT OUR INSURANCE CARD EMAIL WE SENT YOU ON PURCH. DAY WHEN WE WERE THERE IN YOUR CHAIR SO WHY IS IT NOT COMING THRU VIA MULTIPLE TEXTS & EMAILS NOW THAT YOU GOT YOUR MONEY & SOLD THE CAR! BTW - CLG BK TO DEALERSHIP TALKING W/SALES MGR - IS POINTLESS THEY ARE NOT HONORABLE EITHER DESPITE THEM SAYING THEY'LL GET IT RESOLVED & CALL YOU BK. BECAUSE OF ALL THIS, I RECENTLY DID MORE EXTENSIVE RESEARCH INTO COMPLAINTS WHICH NOW I WISH I HAD DUG DEEPER TO FIND BEFORE I GAVE THEM MY MONEY & TIME. IRONICALLY, I SEE COMPLAINTS REGARDING THE "OOPS THAT'S A MISTAKE-BY MY SALES MGR" SCAM. SO IT'S NOT AN ISOLATED INCIDENT! NOTICE THEY ONLY RESPOND TO POSITIVE REVIEWS?? ** DO NOT GO TO THIS DEALERSHIP THEY ARE MORE CROOKED THAN A BENT UP ARROW.**IF YOU TRULY WANT A HYUNDAI GO ELSEWHERE WHERE THE BOTTOM LINE MATCHES THEIR WORDS AS TRANSPARENCY & HONESTY ARE KEY** More

Good experience I had a very nice experience buying my 2020 Palisade, Mr. Rodney Howard was very kind and knowledgeable. Friendly staff and willing to satisfy custome I had a very nice experience buying my 2020 Palisade, Mr. Rodney Howard was very kind and knowledgeable. Friendly staff and willing to satisfy customers needs. More

Worked with Trey and William. I've never had a faster car buying experience. The process was very efficient, but I never felt rushed. William is new to Hyundai, but I can tell he's working hard to lear car buying experience. The process was very efficient, but I never felt rushed. William is new to Hyundai, but I can tell he's working hard to learn all the specifics on the models to be more knowledgeable and helpful to his customers. More

NO STARS! This dealerships main goal is to ripoff customers! Over 11k for my 79 yr old Mother alone! BUYER BEWARE! See BBB complaints! You'll be glad you did!! customers! Over 11k for my 79 yr old Mother alone! BUYER BEWARE! See BBB complaints! You'll be glad you did!! More

If you need to buy a new car, I recommend Hiley Hyundai. They made the buying process so easy. Ask for Rodney! You won’t be regret it. They made the buying process so easy. Ask for Rodney! You won’t be regret it. More

Bait and Switch On Friday 7/12/2019, I stopped by this dealership because I liked the online price for the 2019 Santa Fe XL with stock #H2521. On the dealer's websit On Friday 7/12/2019, I stopped by this dealership because I liked the online price for the 2019 Santa Fe XL with stock #H2521. On the dealer's website, it showed MSRP of $36,090 minus $3,965 Hiley discount minus $3,000 factory offer that everyone gets at any Hyundai dealership for this vehicle. Final Hiley Hyundai online price showed $29,125. That was the best price I had seen all day after visiting 5 other Hyundai dealerships in the DFW area. When I walked in and wanted to make the purchase for the advertised price, the salesman got with his manager and came back with something totally different than what was mentioned online. They said their sales price was several thousand more than the online price. When I questioned why the online price was different, they claimed they made some additions to the car. I then asked why the online price wasn't updated to reflect the additions they made and no excuse was given. I immediately stood up, left, and never went back. I went to a competitor of theirs in Irving, TX later that evening to buy the exact same model they had at nearly the exact fake price Hiley Hyundai displayed. As of 7/20/2019, the Hiley Hyundai online price continues to show the incorrect $29,125 and not include the "add-ons" they made. Very shady characters at Hiley Hyundai of Burleson. Stay away from Hiley Hyundai in Burleson. They missed out on my business for life. More

Awful dealer This place is awful and a total joke. They took my father-in-law's trade-in (he's 70+ and SUPER TRUSTING of other people) and sold him a car that had This place is awful and a total joke. They took my father-in-law's trade-in (he's 70+ and SUPER TRUSTING of other people) and sold him a car that had been hit and was clearly smoked in. He took the car back within three days and pointed these things out to them and they told him to essentially shove it, he can't have his other car back without giving them thousands of dollars and that they didn't care what he said, or ANYTHING about online reviews. This place is awful. My wife and I walked out of there after they tried to sell us a 24k dollar vehicle at 72 months with a payment of roughly $560 a month. We have excellent credit. This comes out to over 40k on the cost of the vehicle. They are totally dishonest and clearly try to scam people. We listened to them telling another set of people that the most they could get for their trade was $400 when the vehicle was easily worth a couple thousand bucks. I can't recommend enough for people to avoid this place like the plague! More

Great Service This was a excellence experience for me. My initial visit was to get my vehicle serviced but ended up purchasing a new Santa Fe. Lisa Conway, was stil This was a excellence experience for me. My initial visit was to get my vehicle serviced but ended up purchasing a new Santa Fe. Lisa Conway, was still new but went out of her way to make sure I was satisfied with her service, because I wasn't feeling my best when I was there. I would recommend Hiley Hyundai, to anyone looking for a new or used Hyundai's. Mike, New Car Manager, Seth Finance Manager & Lisa Conway, were able to pull together and work out a deal for me. Thanks for everything. More

BAIT and SWITCH! Buyer Beware! I would NEVER set foot in the establishment again due to the BAIT and SWITCH tactics and complete lack of integrity displayed. I was first issued an o I would NEVER set foot in the establishment again due to the BAIT and SWITCH tactics and complete lack of integrity displayed. I was first issued an online price quote on the vehicle that I was after. I drove the extra distance after work to view the vehicle and get everything set up. Once I arrived, I was informed that I had to use Hyundai Motor Financing in order to get the agreed upon price and the loan type was a balloon payment as well. I was not thrilled about this because I had already let him know I had financing approved at my credit union but I agreed that I would use their financing and went forward with the transaction. I agreed to return to the dealership in a few days to purchase the vehicle and once again drove out after work to complete the transaction. More BAIT and SWITCH from there. I was sitting in Randy Leyva's office, which overlooked the showroom floor that the car was sitting on. He sent the car back to have it prepped for the sale. After a while, Randy returned to his office with bad news. The car we agreed to just had a price hike of over 2K dollars. His reasoning was that it had a leather package installed and he wasn't aware of it. We went over the car with a fine tooth comb, I took pictures and we actually discussed how nice the leather seats were. It said in big bold letters LEATHER PACKAGE on the windshield and he must have walked past this car every day he worked since it was feet from his door. For him to claim he overlooked it was simply unbelievable. He said he could get me another similar car without the leather which I rejected without hesitation. He knew he wasn't able to sell me the car for that price and yet he continued to waste my time bringing me into the dealership. Other reviews describe bait and switch tactics used at this dealership and I can you tell you first hand this is how they conducted our business. I was told I would receive two 50.00 gas cards for my troubles and almost three months later I have received nothing. I would steer clear of this place. Other dealerships should realize tactics like these are what give car dealers a bad name. Shamefully dishonest and a complete waste of my time! I explained in follow up emails that there were plenty of similar negative reviews online and he said he didn't really care due to the fact he deals with so many people. bad experiences are bound to happen. I recommend that you find another dealership that will treat you with respect and honesty....Buyer Beware!! More

Awesome Nick quirino Awesome easy going helped out a lot. Respectful. If I’m in need of another car I will return to get it Thank you Nick quirino Awesome easy going helped out a lot. Respectful. If I’m in need of another car I will return to get it Thank you More