Hiley Hyundai of Burleson

Exceeded Expectations I felt that Hiley Hyundai exceeded my expectations in customer service and overall experience. The process was smooth and was very thorough. I have n I felt that Hiley Hyundai exceeded my expectations in customer service and overall experience. The process was smooth and was very thorough. I have never had a salesman go through all the features of the vehicle to make me feel comfortable with my new purchase. More

very happy and satisfied I had a fantastic experience. I'm very pleased with the car and the service I received. I've already told many people have a great my sales rep and th I had a fantastic experience. I'm very pleased with the car and the service I received. I've already told many people have a great my sales rep and the dealership was More

Hyundai of burleson Every one was very professional. I couldn't have been happier with my experience. The sales and finance staff were great. I would highly recommend th Every one was very professional. I couldn't have been happier with my experience. The sales and finance staff were great. I would highly recommend this dealer to anyone. More

Good dealeship The dealership was very professional and the facilities was excellent. I was treated with respect and friendliness. It was my first experience with Hi The dealership was very professional and the facilities was excellent. I was treated with respect and friendliness. It was my first experience with Hiley Hyundai and hopefully not the last More

2016 Tucson I am happy with the car, the deal, the dealership, all of it. I would like to have better insulation from road noise. I have no complaints...except ma I am happy with the car, the deal, the dealership, all of it. I would like to have better insulation from road noise. I have no complaints...except maybe that you insist I have a certain number of words in this review...I take exception to that and very nearly decided to delete it all. More

2016 Hyundai Elantra Great dealership and employees. Purchased my 2nd Hyundai car and this dealership was even more pleasant to work with than my first Hyundai. My father Great dealership and employees. Purchased my 2nd Hyundai car and this dealership was even more pleasant to work with than my first Hyundai. My father was so impressed that he bought a Hyundai the day after I did. More

Happily impressed Dea Cook was our sales person. She was great. Worked hard to get us the vehicle we wanted. Will ask for her next time we are ready for a new car. She Dea Cook was our sales person. She was great. Worked hard to get us the vehicle we wanted. Will ask for her next time we are ready for a new car. She was very friendly and professional. Visited with us on a number of topic besides the buying experience. She spent a lot of time with us to make sure everything went well. More

Excellent Service Very pleasant experience. Dealership went above and beyond to make it that way. They delivered the car to my home 1-1/2 hrs away and did all negotiat Very pleasant experience. Dealership went above and beyond to make it that way. They delivered the car to my home 1-1/2 hrs away and did all negotiations over the phone for my convenience. More

Great people, great service!!! My husband and I bought a preowned Hyundai Azera and had a wonderful buying experience! Everyone was so helpful and friendly. Jacob Davis and Trey McG My husband and I bought a preowned Hyundai Azera and had a wonderful buying experience! Everyone was so helpful and friendly. Jacob Davis and Trey McGee were especially helpful and made for an easy and great buying experience! We absolutely LOVE our new Azera and we "Hiley" recommend them! :) More

Unprofessional Lying Cowards I should have left the dealership when I walked in the door and the salesman Kyle Clark shook the hand of my boyfriend but failed to acknowledge me un I should have left the dealership when I walked in the door and the salesman Kyle Clark shook the hand of my boyfriend but failed to acknowledge me until I announced I would be the one purchasing the vehicle. Lie #1 – Kyle Clark stated the vehicle had been on the lot for more than 90 days and it was required by “law” to send it to auction the next day. This was simply a stupid tactic to put pressure on the buyer. I drove 4 Hours from Houston and then another hour from where I was staying in Frisco to view the car in Burleson. After two days of negotiation I agreed to purchase a used 2015 Genesis for $15,500 down and $260 monthly payment. After I had begun the purchase process Kyle Clark informed me I would only receive one key for the vehicle and I would be required to pay an additional $300 if I wanted a second key. Car purchases should always come with 2 keys In order to secure a better interest rate for my first vehicle purchase I asked to put my Father as a co-signer on the loan. The paperwork printed showed my father as owner of the vehicle. They never met my father through the purchase nor talked to him. LIE #2 – Vance Bailey (Finance Manager) and Kyle Clark both stated it was “law” for my father to be a co-owner on the vehicle title if he’s a co-signer on the loan. This is not true. I verified this was incorrect through other dealerships, lawyer and google search. On my 3rd day returning to the dealership and more than 8 hours of driving between Frisco and Burleson they agreed to revise the paperwork and remove my father as an owner of the vehicle. . LIE #3 – When the “revised” paperwork printed I reviewed the numbers and found they had slightly increased the monthly payment from the original agreement. They also increased the financing period by 2 months from the original agreement. Kyle Clark had agreed to match my $500 increase in my down payment during negotiations, but this was not reflected on the new contract. I emailed the GM, Seth Boutin regarding several of these pending issues the evening before my 3rd visit. Seth Boutin never replied to my email. I was informed Seth was present at the dealership when I returned, but the coward never came out to address me. I asked for my check back and left without buying a car from those idiots. More