Hiley Hyundai of Burleson

Used 2014 Buy Saw the car on line and called. Got set up with Cody B. Was very pleased with his approach toward us, not pushy or over barring like most car salesmen Saw the car on line and called. Got set up with Cody B. Was very pleased with his approach toward us, not pushy or over barring like most car salesmen are. Car was exactly what we wanted and had all the options except one. No biggie. I do have to say though, I noticed as I looked over the car that the driver side rear well had a small ding in it. I did not notice however that the tire was very damaged. Car was dirty from the bad weather. Cody could not get it washed and detailed for us because it was late. Dealership was to come and get the car from us the next Wed to have a second key fob made and the car detailed if weather permitted. We test drove the car and made a deal. We drove home with it. I took the car on Monday to use a pressure washer on it to knock some of the bad weather dirt off. In doing so I notice that the rear driver side tire had 2 deep gashes and the sidewall beads were damaged. Directly where the wheel ding was. It was obvious that someone had damaged the rim and tire somehow. I took the car to a tire dealer and had it inspected. Was told that this tire should not be driven on in this condition. Major damage and a major blowout could occur at anytime. I had to purchase a new tire to replace it. $102.60 I took photos of the damage while it was still on the car and one could see the damage was exactly where the wheel damage was. We test drove this car one time with Cody B. In the car and we did not have any accident or cause any damage to this wheel. It is obvious this damage occurred before we came to see the car and the dealership over looked it or ignored it. I sent the photos to Cody B. and he replied immediately and said he was showing these photos to his used car manager. He wrote back and said his used car manager said it did not happen while they had the car because it would not hold pressure. Uhh it was still holding pressure but was a blowout or a serious accident waiting to happen. This was verified with a local tire shop inspection. The reply was very quick and obviously someone at the dealership turned a blind eye to a serious problem. This damage was on the wheel already. I even pointed out the wheel ding to Cody B. Before we test drive the car. A blowout did not occur, luckily, but the tire was so damaged that it could have blown on anyone at any time. That is my only negative about our purchase. The car overall was a very good buy. Cody B. Is a young and very laid back type of car salesman and does have a future in this business with his demeanor and his professionalism. I cannot say anything good about the used car managers reaction and his clarification. I don't think I even met this manager while there making this purchase. I was not even looking at the ding on the wheel so much. It is minor and however the damage occurred it did not damage the high dollar chrome rim at all. The tire took the brunt of the damage and was clearly a hazard for anyone at anytime. Even if we had not purchased the car it could have been a possible ugly mess for anyone driving it at anytime. Compensation for a tire replacement was all I was really expecting. Most dealerships replace tires on used cars when it is called for and this one tire should have been a priority to be replaced before it was put up for sale. I know my trade was in top notch condition when I did this purchase and whoever buys my trade is getting a very well maintained car with no damage or hazards waiting to happen. More

Thank you Excellent experience. It was no hassle. Got everything I wanted and more in no time at all will refer my mother she is looking. Thank you very much Excellent experience. It was no hassle. Got everything I wanted and more in no time at all will refer my mother she is looking. Thank you very much More

Awesome Dealership All I have to say is this was the best car buying experience ever I am loving my 2017 Hyundai Elantra and happy to be apart of the Hiley Hyundai of Bu All I have to say is this was the best car buying experience ever I am loving my 2017 Hyundai Elantra and happy to be apart of the Hiley Hyundai of Burleson family. Hats off to Dea Cook for providing me with outstanding customer service. She was persistent, honest, and professional. If you're in the market for a new Hyundai, make this your first and last stop I highly recommend Dea Cook as your saleswoman. More

Sales Cody was my salesman and was very easy to talk to. He never made me feel pressured into purchasing and allowed for several test drives. The dealership Cody was my salesman and was very easy to talk to. He never made me feel pressured into purchasing and allowed for several test drives. The dealership was clean and each staff member was personable. More

Great Dealership No hassle. Everyone made sure I was happy with what I bought. It was a vey nice experience. I will refer this dealership to friends. No hassle. Everyone made sure I was happy with what I bought. It was a vey nice experience. I will refer this dealership to friends. More

Amazing!!! I dealt with Matthew and he was great, didn't try and force me into buying the car I did buy. He was personable, honest, funny, and straightforward. H I dealt with Matthew and he was great, didn't try and force me into buying the car I did buy. He was personable, honest, funny, and straightforward. He answered all my questions to the fullest extent. It was a great experience. Highly recommend Matthew. More

New car purchase Your sales personal seem to be well trained, and pay attention to detail. I will be happy to deal with them for the next car purchase. Your sales personal seem to be well trained, and pay attention to detail. I will be happy to deal with them for the next car purchase. More

Best Car Buying Experience Ever! I purchased a New Hyundai Veloster from Dea Cook and I had the best experience possible. I was nervous because I was buying a brand new car for the f I purchased a New Hyundai Veloster from Dea Cook and I had the best experience possible. I was nervous because I was buying a brand new car for the first time by myself and she helped me through the entire process and assured me that she would be there every step of the way and she was. The general manager called me the day of the appointment to welcome me and I thought that was a really nice touch and to let me know that if I needed anything to let them know and they would be more than happy to help. There was absolutely no pressure, just friendliness from Dea and everyone else I came into contact with at Hiley Hyundai. She was extremely knowledgeable and honest with me and I felt confident I was making the right decision. I worked with Mark in finance and he really changed my mind about the car buying experience as well. He was knowledgeable and helpful and I was in and out of there in a flash plus he got me an awesome finance rate!!! If you are thinking about buying a vehicle, check them out, you will not regret it. I never right reviews but I wanted to because it was such a wonderful car buying experience. I enjoyed working with Dea and highly recommend her to everyone. More

Great This dealership was very helpful and professional and made the car buying process easy. All employees were friendly and accomodating. I will be return This dealership was very helpful and professional and made the car buying process easy. All employees were friendly and accomodating. I will be returning to this dealership for my service needs. More

2016 Elantra Bao did an EXCELLENT job! We will definitely recommend him to anyone we know looking to purchase a new car. So far we love the car. Bao did an EXCELLENT job! We will definitely recommend him to anyone we know looking to purchase a new car. So far we love the car. More