Hiley Buick GMC

I was searching online for a newer pre-owned vehicle with low miles, and saw an ad for a 2009 Toyota RAV4 at Hiley. I called to make an appointment to see the vehicle, and was able to meet with Jonathan Clar low miles, and saw an ad for a 2009 Toyota RAV4 at Hiley. I called to make an appointment to see the vehicle, and was able to meet with Jonathan Clark within an hour. I made it clear that I was just scouting, and that any test drive would come the following day, when my wife would be along. There was never any undue pressure on Jonathan's part, just the typical discussion that is a natural part of buying a vehicle at any dealership. He just went with the flow, rather than trying to "herd" me. I react very negatively to any high-pressure tactics when making a major purchase, and Jonathan worked easily within my comfort level, just answering any questions that came up along the way. His manner is genuine, friendly and easy-going, and he made both me and (the next day) my wife feel very comfortable. When the negotiations began, the process was strictly business, but professional, low-key and non-confrontational. For us, it was the perfect style. When the deal had been agreed upon, we went through paperwork with Raleigh. He also had a pleasant, easy-going manner and showed a great deal of patience with questions we had along the way. Jonathan, Raleigh and everyone we met at Hiley made it one of the best sales experiences we have had at any dealership over the years. More

This was by far the BEST car dealership experience that my husband and I have had! Not once did we feel pressured or overwhelmed. We had a great experience from dealing with Glenn Christopher our Sales Ass my husband and I have had! Not once did we feel pressured or overwhelmed. We had a great experience from dealing with Glenn Christopher our Sales Associate, to the Sales Manager, Sam, to the Finance Representative Raleigh. They all made us feel right at home, and I can honestly say they all worked hard to provide us with the best service and biggest savings. I have already recommended the Hiley Dealership to my co-workers! Sincerely, Clarissa Lopez More

Even though I had to bring my vehicle back for service three different times for the same problem, I was treated with great care. John assisted me the other times and did a wonderful job explaining what three different times for the same problem, I was treated with great care. John assisted me the other times and did a wonderful job explaining what they had done to my vehicle up to that point. However, when I brought my vehicle back in on Friday, 05/13/11, he was off and David Mills stepped in and earned my trust that he was going to have my vehicled looked at thoroughly. David called me shortly after I dropped off my vehicle and told me that they did not want to leave me without a vehicle so they arranged for me to have a rental car. David continued to update me throughout Friday, and even on Saturday. Then again on Monday to let me know they found the problem and were going to thoroughly test it after the part was replaced. Vehicle was ready Monday afternoon and they told I could drop the rental at the dealership and they would take care of returning it. I have never been to a dealership where the service was outstanding. Yes, I may have been inconvenienced, but I was definitely taken care of. When I buy another vehicle, I definitely want to consider the service department first. Hiley's Service Department is outstanding! I could not thank everyone there enough. It may be too soon to say, but I feel my vehicle problem has been taken care of, but if it is not, I know the service department will do another fine job taking care of me. More

We had gone to a few other dealerships who obviously did not put in enough effort for us. Our family didn't have much to work with. We walked in to Hiley to look at a used vehicle and went home with it that not put in enough effort for us. Our family didn't have much to work with. We walked in to Hiley to look at a used vehicle and went home with it that day. We are very happy about the attention we were given there. Everyone was really nice and we didn't feel like another sale. Thanks! More

I have been shopping for a trade for 3 weeks and when I talked to jack finance mgr on phone he told me what I heard from all other dealers "come in and we can work out a deal" on a ad I saw. Jack and Seth talked to jack finance mgr on phone he told me what I heard from all other dealers "come in and we can work out a deal" on a ad I saw. Jack and Seth , finance mgrs, did just that WITHOUT being pushy. Out of all dealerships of Toyota and chevy I went too Hiley GM got me into a TRUCK with more looks, options, and accessories at a lower price compared to other dealerships and co.'s I went to especially on a more accessorized vehicle compared to a basic model the other dealers were trying to work a deal on. I also had my 7month old and 3 year old boys with me and the entire staff entertained them which made it easy for me. AWESOME STAFF AND MANAGEMENT, VERY VERY FRIENDLY, AND NOT PUSHY. More

I had take my 2009 Acadia in for an engine light warning. They were able to get to it right away and identify the problem and complete the work that same afternoon. This was covered under my warranty and it They were able to get to it right away and identify the problem and complete the work that same afternoon. This was covered under my warranty and it was nice to see that they had what they needed to complete the work quickly. The service tech was very helpful with every aspect of the process. More

I recently had a 2004 Suburban in with some repair required: 1. Repairs were completed in a timely and professional manner 2. I also made a spot decision to puchase a new 2011 Denali Yukon, the enti required: 1. Repairs were completed in a timely and professional manner 2. I also made a spot decision to puchase a new 2011 Denali Yukon, the entire sales and finance team did a great job. They even picked up the car (which was located an hour away) and delivered it to our family that same day. More

They completely misrepresented their service department for three days, farmed out the work to another dealership, then gave an idiot's response as to why they farmed it out. I have a hybrid Saturn that n for three days, farmed out the work to another dealership, then gave an idiot's response as to why they farmed it out. I have a hybrid Saturn that needed a new ignition. I got insurance coverage - bumper to bumper - back in '07 when I bought the VUE new. For three days we talked to Hiley about bringing out the hybrid to them. The minute they got it, Scott, the service writer said he was not going to put "his mechanics in danger," and they did not have the right "tools." In fact, the only voltage through the column and ignition system at all is exactly 12 volts according to a GMC master mechanic. They just didn't seem want to have to do insurance work. Apparently the service writer runs the shop. Too bad he's clueless. More

Yes I also went to this dealership for service and they explaind my service schedule options. and yes the recommended to me that I change my oil every 5 months or 5,000 miles, they also explained that GM r explaind my service schedule options. and yes the recommended to me that I change my oil every 5 months or 5,000 miles, they also explained that GM recommends to follow the oil life monitor. But if I follow the oil life monitor the oil may only be changed once per year and between 10,000 to 12,000 thousand miles. I plan on keeping my vehicle and perfer to take care of my vehicle. scott was very nice and took time to explain all my options. they really seem to care about me and taking care of my vehicle. I work on computers and am very glad someone is watching out for my family and I. Thank you Hiley Buick GMC and Scott for exceptional service and caring. More

Beware when you take your car to a shop for service, and educate yourself! Not all dealers are the same, and many have your best interest in mind, unfortunately Hiley GMC is not one of them. I was told by t educate yourself! Not all dealers are the same, and many have your best interest in mind, unfortunately Hiley GMC is not one of them. I was told by the service consultant Scott that my vehicle needed services that had been recently performed, and their prices were well above average. They made me feel like I was neglecting my vehicle, despite the fact that I service it regularly (oil changes every 5k, services every 15k), and they act friendly but are condescending. I even tried talking to the service manager Tracy, and when several phone calls went unanswered, finally talked to him in person when picking up my vehicle. He was clearly disinterested, and did not act as if any action would be taken to prevent other customers from having the poor experience that I did. In general, Hiley did not seem interested in anything more that selling me services I did not need at exorbitant prices. Avoid them and go around the corner for service. More