Hiley Buick GMC

Terrible Service Department Car Buying Experience Excellent, Service Department Ruined the Experience 3 times and counting... I brought my Equinox into the service station on Car Buying Experience Excellent, Service Department Ruined the Experience 3 times and counting... I brought my Equinox into the service station on Tuesday morning (11:00am). I called the day before and was placed on hold after speaking to an associate (5:40-6:10pm), then it cut me off and when I call back service is closed. So, the next day I bring it in because the check engine light is on etc..., the first person that greets me/helps me says give us a few minutes and we will have someone come up with a scanner and see what is going on. Then (Randy) comes to ask what is wrong and says if I do not have an appointment then he can't do anything until the following day or later. I call Wednesday morning to check on the status and still no updates, call at 11am and I am told it is in the bay they are diagnosing it (we will call you back in 15-20min), well at 2:30pm I still have not heard anything. When I call I am told the same story as before. Finally about 4:30 I get a call and they say they have to order parts and it will be Thursday evening or Friday before they will be done. I explain again as I had the first day that I have to have a car because I have to work and my wife has to have a car because we have twin newborns at home. I am told that all loaner cars are booked more than a week out... I had my car in service a month or so back and they had it for 3.5 days and I got the same story. I have to have a car to go to work, and I am not sure why it took almost 2 days to plug a code scanner in and call me. I had already used a code reader and told them the codes and issue upon arriving. More

purchase of a used car for our son we just purchased a used Chevrolet Cruz for our son. We worked with John Micheal he was friendly and answered all our questions. He didn't pressure we just purchased a used Chevrolet Cruz for our son. We worked with John Micheal he was friendly and answered all our questions. He didn't pressure us in anyway and was a professional. he took very good care of us. More

Terrible service department Service department is absolutely worthless. If you need to speak with someone you should probably just go ahead and drive over because they do not lik Service department is absolutely worthless. If you need to speak with someone you should probably just go ahead and drive over because they do not like to return phone calls. I guess they think everyone is a xxxxxxx and has no idea of how an engine works. After being raised GM and spending over $150,000 on GM vehicles in the last 10 years it is so sad to see such bad quality in their product and service centers. I felt ashamed to tell my dad that I had officially switched to Ford until he told me he would be doing the same with all of his bad luck in the last 5 years with GM products. More

Buyer beware!! The worst car buying experience ever!! I asked lots of questions and John Kagiorgis told me the SUV was a good reliable vehicle and I wouldn't have a The worst car buying experience ever!! I asked lots of questions and John Kagiorgis told me the SUV was a good reliable vehicle and I wouldn't have any trouble with it, 6 weeks into owning the vehicle I had to replace the air shocks(that had been bad for months) which costs me 100.00's of dollars. There was a chip in the windshield that Hiley was suppose to fix but they didn't, I had to file against my insurance to get it fixed. It's been almost 2 months since I bought the vehicle and they still haven't gotten me my tags or license plates because they can't get the title transferred out of the previous owners name. I called to talk to Eric the GM of Hiley and he was very rude and not helpful at all, all he wanted to do is cover his behind and make Hiley look like they did nothing wrong. BUYER BEWARE BEFORE YOU BUY FROM THIS DEALERSHIP UNLESS YOU LIKE BEING LIED TO AND DECEIVED!! More

Mr. Trey Moss, is a sincere, honest individual with a nice personality. I would choose, and prefer to deal with Mr. Moss for any future vehicle purchase. nice personality. I would choose, and prefer to deal with Mr. Moss for any future vehicle purchase. More

Fast and easy with a good price. My salesman trey moss was great. no hidden fees. Very happy with my experience at Hiley Buick gmc. Willing to work overtime to get the vehicle for you. Did not try to sell was great. no hidden fees. Very happy with my experience at Hiley Buick gmc. Willing to work overtime to get the vehicle for you. Did not try to sell me something I didn't want! More

Hiley's employee Lee was great to work with and every visit was always professional and prompt. We will consider recommending this dealership to other family and friends. visit was always professional and prompt. We will consider recommending this dealership to other family and friends. More

I recently leased a 2014 Enclave from Hiley and had an outstanding experience. I worked with Lee and Nick, and they provided excellent support from day one. They matched my needs with the perfect car an outstanding experience. I worked with Lee and Nick, and they provided excellent support from day one. They matched my needs with the perfect car and then worked out a great deal that I couldn't refuse! My family has greatly enjoyed our new Enclave, and I would recommend both the car and Hiley to anyone. More

Didn't give me my brother in-laws discount. Three people made me feel bad about my salesman Jr. Wood loosing money because I used his discount. Then they didn't even give it to me and it is on the o people made me feel bad about my salesman Jr. Wood loosing money because I used his discount. Then they didn't even give it to me and it is on the original paperwork. I got two additional packages, so did not realize the mistake until I compared both sheets side by side. My standard cargo cover was missing when I got home, then Chris made it out like he was doing me a favor by getting me one. Then Jason tells me my package for paint and interior is for 6 yrs. A six year check is even written on the paper. Cris says he he will honor the 6 years, but when I get there he brings another gun out to tell me there's no such thing. So I had to drive back out. I gave them 3 days to fix the $1,379.00 mistake and I have heard from nobody. Jason never once told me there was all ready a year paint coverage on the SUV. So me paying for yrs. plus that would make it 6 years. Then Jason tries to sell me another package for road side assistance that already comes standard with the Terrain. They are nothing more than highly paid scam artist. Car tag only listed Power Train warranty. Nothing else. The GMC company in total has left me down. Even with them knowing I was a disabled Veteran, they still did me this way. I spoke with a lady on chat who said someone would get back with me within a couple of days and I also left a email for somebody concerning this. More

John is a super busy guy. After our first contact with him slowed, we contacted two other dealerships,ut neither wanted to work for us. Had follow up contact with Cantu, again we let him know we were REAL him slowed, we contacted two other dealerships,ut neither wanted to work for us. Had follow up contact with Cantu, again we let him know we were REALLY serious buyers. He found us two cars, told us one was a NO GO, the other perfect. We went to the dealer within @24 hours, signed paperwork--- he made it easy to understand & very comfortable. Gave us EXACTLY what we wanted & agreed on. Car was ready 48 hours later(had to come from out of state). Only negatives, finance guy almost made my hubby & I back out of the deal while he told us how TERRIBLE & SUPER EXPENSIVE electronic & car issues could be in the future (trying to sell warranties). We agreed that he gave us the impression that GMC's were not a good long term investment. Loud & pounding were his techniques. Nice guy. Just giving wrong impression. Most employees there (you see @12) stare at you, look at you, but do not smile, wave or greet you. BUT John DOES!Will tell others to seek him out. More