Hiley Buick GMC
Fort Worth, TX
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Speaking strictly on the sales/dealer experience, ours at Hiley Subaru was one of the better car buying experiences we've had. We went in for an initial test drive in the 2011 Outback and let our salesman Pa Hiley Subaru was one of the better car buying experiences we've had. We went in for an initial test drive in the 2011 Outback and let our salesman Paul know that we were still in the early stages of the buying process. Paul didn't try to pressure us into buying anything and gave us enough info to help make our eventual decision. The dealership had very limited inventory (due to the tsunami in Japan they said), so we test drove one of the few Outbacks they had. Early the next week, Paul called to let us know a few more Outbacks came in and they had an offer of $500 below invoice. We decided to go back and test drive one of the new ones. Again, Paul didn't try to pressure us or try to sell us anything we didn't want. We liked one of the two new Outbacks they had and we decided to take it. They worked with us on our trade in and we came to a mutual agreement on the price and we drove away in our new Outback shortly thereafter. We never felt like our arms were being twisted and both me and my wife felt comfortable the whole time. I would recommend this dealership (hopefully they can get their inventory levels up soon). More
We had a great experience at the dealership! The only thing that we would change about it was how long the process took. We were at the dealership for almost 7 hours. thing that we would change about it was how long the process took. We were at the dealership for almost 7 hours. More
I am very please with the professional manner in which I was treated. They went out of their way to find the exact car I was looking for. I would definitely recommend them and come back in the future. was treated. They went out of their way to find the exact car I was looking for. I would definitely recommend them and come back in the future. More
They got me what I wanted and were very nice. Receptionist my be a little snooty but I dont think her attitude should reflect on the sales rep and financing guy. Receptionist my be a little snooty but I dont think her attitude should reflect on the sales rep and financing guy. More
Best auto purchasing experience I've ever had. Salesman and Finance officer both were very personable and worked with us to reach a deal we couldn't refuse. I've bought cars for over 40 years and don't re and Finance officer both were very personable and worked with us to reach a deal we couldn't refuse. I've bought cars for over 40 years and don't recall ever thinking it was a positive experience. But, I left your lot smiling and will most likely return for another purchase in the future. More
I had a warranty issue on my vehicle and went to the dealer. John in service greeted me with a smile and took the time to listen and understand my car's issue. He escorted me to the waiting room, (as dealer. John in service greeted me with a smile and took the time to listen and understand my car's issue. He escorted me to the waiting room, (as opposed to just pointing). He came by the waiting area a little later to updated me, and then shortly afterwards told me that he was going to put me into a vehicle to use because the part my car needed was not available locally. It is John's easy-going nature and attentiveness and concern that will insure that my cars are only serviced at Hiley Buick GMC. More
Great experience, salesman (Jon Clark) was very polite and a pleasure to work with. All employees were cordial and friendly. I highly recommend this dealership. and a pleasure to work with. All employees were cordial and friendly. I highly recommend this dealership. More
I brought the vehicle in for service for warranty items. They were able to correct issues which were not successfully repaired by another dealership. Overall it was a very positive experience. They were able to correct issues which were not successfully repaired by another dealership. Overall it was a very positive experience. More
I am completley staisfied with the service I received from the moment I drove into the parking lot, got out of my car, and was greeted by Jackson. He was very polite and pleasant to work with. From the from the moment I drove into the parking lot, got out of my car, and was greeted by Jackson. He was very polite and pleasant to work with. From there, I sat down with Trey and went through the complete process of reviewing what I needed and how to get it when buying a new car. I did the test drive on an Outback and a Forester. I loved both cars, but felt the Outback better met my needs. Once the decision was made and I picked the one I wanted, the paperwork was completed and I was taken over to finance. that usually makes me very nervous, but the young man that handled my financing was genuinely friendly and courteous. He made me feel very comfortable. The complete experience was painless and I will come back if I ever decide I need another vehicle. More
Mr. Tristan was an excellent representative to the company he is employed by. I am very satisfied and will definitely be back to buy a vehicle from him again. Thanks again to all the friendly faces company he is employed by. I am very satisfied and will definitely be back to buy a vehicle from him again. Thanks again to all the friendly faces at Hiley GM and I look forward to making my next purchase soon! More