Hiley Buick GMC

Do not get your vehicle inspection at this location!!! They failed me on my inspection because of gas cap test. My car is only 6 years old with no wear or tear. I took my car to Jiffy Lube and it passed. I They failed me on my inspection because of gas cap test. My car is only 6 years old with no wear or tear. I took my car to Jiffy Lube and it passed. I was told by the guys at your dealership that the only way my car would pass , I would have to buy a GM gas cap for $60 and $50 for installation. Seriously??? The nerve of these guys trying to scam a female. More

Great customer service I always take my vehicle here and buy here, justin jones is awesome and always goes above and beyond to make sure I'm taken care of with loaner vehicl I always take my vehicle here and buy here, justin jones is awesome and always goes above and beyond to make sure I'm taken care of with loaner vehicles and repairs. Great group, More

Wonderful Service I recently purchased a used vehicle and extended warranty from them. Within a month I experienced problems. I called them up they brought it in and I recently purchased a used vehicle and extended warranty from them. Within a month I experienced problems. I called them up they brought it in and checked it out and of course it stopped acting up. A week later the problems resumed, they were able to diagnose the problem this time and work with the warranty company to get it repaired with nothing out of pocket. They went above and beyond by providing me with a loaner vehicle and keeping me informed every step of the way. Jerry Jackson and his service department are really squared away. Justin the service person kept me informed about everything. I will never go anywhere else. More

MAL ADVERTISING MY CAR CAME WITH 24,000 2 YEAR SERVICE ON OIL CHANGE AND TIREE ROTATION. I BOUGHT THE CAR IN MAY 2015. ITS JAN 2017 WITH 20,000 MILES. I WENT IN FO MY CAR CAME WITH 24,000 2 YEAR SERVICE ON OIL CHANGE AND TIREE ROTATION. I BOUGHT THE CAR IN MAY 2015. ITS JAN 2017 WITH 20,000 MILES. I WENT IN FOR MY REGULAR OIL CHANGE AND THEY TOLD ME THE SERVICE HAD EXPIRED. THEY WERE BRING9NG ME IN EVERY 5000 MILES. THEY SAID I ONLY GET FOUR OIL CHANGES REGARDLESS. THATS NOT WHAT MY CONTRACT SAYS. EVEN THE SERVICE MANAGER WAS AGAINS ME. I ALSO BROUGHT THE CAR IN FOR AIR BAG RECALL. THEY WOULDN'T GIVE ME PAPER WORK THAT THE JOB WAS COMPLETED. THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED ANYWHERE. More

Finance Department Needs a Complete Makeover The finance department at Hiley Buick GMC is completely unprofessional. The only individual working in that department that knows how to professionall The finance department at Hiley Buick GMC is completely unprofessional. The only individual working in that department that knows how to professionally deal with customers, is Tim Chapman. Marcell Baily and Ron Hughes are unprofessional, they do not return calls, and they talk to customers as if they are xxxx. My husband and I drove 200+ miles to purchase a vehicle at this dealership, and the only thing pleasant about the experience was the salesman, Matthew Hissam. I would never recommend this dealership to anyone, even if you are able to purchase a vehicle for a great price, pay a little extra somewhere else and get much better service and respect. I would recommend that the General Manager get a grip on the unprofessional people handling the most important aspect of purchasing a vehicle. More

NEW CAR TRADE I decided to give Hiley Buick a second try AND WHAT A MISTAKE that was was, after sitting there for almost for over an hour (short handed) anyway I wa I decided to give Hiley Buick a second try AND WHAT A MISTAKE that was was, after sitting there for almost for over an hour (short handed) anyway I was interested in trading my car for a new car, And was lowballed so bad i just walked out. I had gotten three estimates (2 from ford & 1from a dodge dealership) they was 5k lower than any of the 3 previous bids don't waste your time with dealership. DO NOT LET THEM RIP YOU OFF The Sales Guy was Nice. Drew More

Never again Hiley or GM Bad attitude of defensiveness and nothing we can do. Never again Hiley or GM !!! I Bought a new 4WD GMC Sierra 1500 about a month ago. At about 3000 Bad attitude of defensiveness and nothing we can do. Never again Hiley or GM !!! I Bought a new 4WD GMC Sierra 1500 about a month ago. At about 3000 miles the windshield cracked starting at the center top edge then going down about 10 inches then 90 degree turn thru passenger side. Absolutely nothing hit the windshield. Sight unseen when I made the appointment the service people denied anything was faulty. After looking at it they tried to convince me that something had hit it. NOT! I've certainly seen what a rock chip looks like and nothing hit it. After a frustrating debate, they said they would see what they could do and promised to call before then end of the day. Should be no surprise that they failed to call. I also noted in writing at delivery a defect/blemish in the front grill chrome. They assured me they would fix it when I brought it back. I'm sure they won't be able to find the delivery form I signed with the defect noted. More