Hiley Buick GMC

Do not get your vehicle inspection at this location!!! They failed me on my inspection because of gas cap test. My car is only 6 years old with no wear or tear. I took my car to Jiffy Lube and it passed. I They failed me on my inspection because of gas cap test. My car is only 6 years old with no wear or tear. I took my car to Jiffy Lube and it passed. I was told by the guys at your dealership that the only way my car would pass , I would have to buy a GM gas cap for $60 and $50 for installation. Seriously??? The nerve of these guys trying to scam a female. More

Great customer service I always take my vehicle here and buy here, justin jones is awesome and always goes above and beyond to make sure I'm taken care of with loaner vehicl I always take my vehicle here and buy here, justin jones is awesome and always goes above and beyond to make sure I'm taken care of with loaner vehicles and repairs. Great group, More

Wonderful Service I recently purchased a used vehicle and extended warranty from them. Within a month I experienced problems. I called them up they brought it in and I recently purchased a used vehicle and extended warranty from them. Within a month I experienced problems. I called them up they brought it in and checked it out and of course it stopped acting up. A week later the problems resumed, they were able to diagnose the problem this time and work with the warranty company to get it repaired with nothing out of pocket. They went above and beyond by providing me with a loaner vehicle and keeping me informed every step of the way. Jerry Jackson and his service department are really squared away. Justin the service person kept me informed about everything. I will never go anywhere else. More

MAL ADVERTISING MY CAR CAME WITH 24,000 2 YEAR SERVICE ON OIL CHANGE AND TIREE ROTATION. I BOUGHT THE CAR IN MAY 2015. ITS JAN 2017 WITH 20,000 MILES. I WENT IN FO MY CAR CAME WITH 24,000 2 YEAR SERVICE ON OIL CHANGE AND TIREE ROTATION. I BOUGHT THE CAR IN MAY 2015. ITS JAN 2017 WITH 20,000 MILES. I WENT IN FOR MY REGULAR OIL CHANGE AND THEY TOLD ME THE SERVICE HAD EXPIRED. THEY WERE BRING9NG ME IN EVERY 5000 MILES. THEY SAID I ONLY GET FOUR OIL CHANGES REGARDLESS. THATS NOT WHAT MY CONTRACT SAYS. EVEN THE SERVICE MANAGER WAS AGAINS ME. I ALSO BROUGHT THE CAR IN FOR AIR BAG RECALL. THEY WOULDN'T GIVE ME PAPER WORK THAT THE JOB WAS COMPLETED. THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED ANYWHERE. More

Finance Department Needs a Complete Makeover The finance department at Hiley Buick GMC is completely unprofessional. The only individual working in that department that knows how to professionall The finance department at Hiley Buick GMC is completely unprofessional. The only individual working in that department that knows how to professionally deal with customers, is Tim Chapman. Marcell Baily and Ron Hughes are unprofessional, they do not return calls, and they talk to customers as if they are xxxx. My husband and I drove 200+ miles to purchase a vehicle at this dealership, and the only thing pleasant about the experience was the salesman, Matthew Hissam. I would never recommend this dealership to anyone, even if you are able to purchase a vehicle for a great price, pay a little extra somewhere else and get much better service and respect. I would recommend that the General Manager get a grip on the unprofessional people handling the most important aspect of purchasing a vehicle. More

NEW CAR TRADE I decided to give Hiley Buick a second try AND WHAT A MISTAKE that was was, after sitting there for almost for over an hour (short handed) anyway I wa I decided to give Hiley Buick a second try AND WHAT A MISTAKE that was was, after sitting there for almost for over an hour (short handed) anyway I was interested in trading my car for a new car, And was lowballed so bad i just walked out. I had gotten three estimates (2 from ford & 1from a dodge dealership) they was 5k lower than any of the 3 previous bids don't waste your time with dealership. DO NOT LET THEM RIP YOU OFF The Sales Guy was Nice. Drew More

Never again Hiley or GM Bad attitude of defensiveness and nothing we can do. Never again Hiley or GM !!! I Bought a new 4WD GMC Sierra 1500 about a month ago. At about 3000 Bad attitude of defensiveness and nothing we can do. Never again Hiley or GM !!! I Bought a new 4WD GMC Sierra 1500 about a month ago. At about 3000 miles the windshield cracked starting at the center top edge then going down about 10 inches then 90 degree turn thru passenger side. Absolutely nothing hit the windshield. Sight unseen when I made the appointment the service people denied anything was faulty. After looking at it they tried to convince me that something had hit it. NOT! I've certainly seen what a rock chip looks like and nothing hit it. After a frustrating debate, they said they would see what they could do and promised to call before then end of the day. Should be no surprise that they failed to call. I also noted in writing at delivery a defect/blemish in the front grill chrome. They assured me they would fix it when I brought it back. I'm sure they won't be able to find the delivery form I signed with the defect noted. More

Terrible Service Department Car Buying Experience Excellent, Service Department Ruined the Experience 3 times and counting... I brought my Equinox into the service station on Car Buying Experience Excellent, Service Department Ruined the Experience 3 times and counting... I brought my Equinox into the service station on Tuesday morning (11:00am). I called the day before and was placed on hold after speaking to an associate (5:40-6:10pm), then it cut me off and when I call back service is closed. So, the next day I bring it in because the check engine light is on etc..., the first person that greets me/helps me says give us a few minutes and we will have someone come up with a scanner and see what is going on. Then (Randy) comes to ask what is wrong and says if I do not have an appointment then he can't do anything until the following day or later. I call Wednesday morning to check on the status and still no updates, call at 11am and I am told it is in the bay they are diagnosing it (we will call you back in 15-20min), well at 2:30pm I still have not heard anything. When I call I am told the same story as before. Finally about 4:30 I get a call and they say they have to order parts and it will be Thursday evening or Friday before they will be done. I explain again as I had the first day that I have to have a car because I have to work and my wife has to have a car because we have twin newborns at home. I am told that all loaner cars are booked more than a week out... I had my car in service a month or so back and they had it for 3.5 days and I got the same story. I have to have a car to go to work, and I am not sure why it took almost 2 days to plug a code scanner in and call me. I had already used a code reader and told them the codes and issue upon arriving. More

purchase of a used car for our son we just purchased a used Chevrolet Cruz for our son. We worked with John Micheal he was friendly and answered all our questions. He didn't pressure we just purchased a used Chevrolet Cruz for our son. We worked with John Micheal he was friendly and answered all our questions. He didn't pressure us in anyway and was a professional. he took very good care of us. More

Terrible service department Service department is absolutely worthless. If you need to speak with someone you should probably just go ahead and drive over because they do not lik Service department is absolutely worthless. If you need to speak with someone you should probably just go ahead and drive over because they do not like to return phone calls. I guess they think everyone is a xxxxxxx and has no idea of how an engine works. After being raised GM and spending over $150,000 on GM vehicles in the last 10 years it is so sad to see such bad quality in their product and service centers. I felt ashamed to tell my dad that I had officially switched to Ford until he told me he would be doing the same with all of his bad luck in the last 5 years with GM products. More