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Hiley Buick GMC
Fort Worth, TX
249 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 249 reviews
September 24, 2017
Family member bought new Denali Yesterday I went with family members, they bought a New Denali ! Sales and everyone were friendly and made us all feel welcomed. Darian Marcus and st Yesterday I went with family members, they bought a New Denali ! Sales and everyone were friendly and made us all feel welcomed. Darian Marcus and staff were awesome. Business went smooth! No hassles. Too all I recommend this car Dealership Thanks More
by Jimbala
Employees Worked With
Darian Marcus
September 19, 2017
Hiley GMC Outstanding Customer Service The service representative I spoke with, Justin, took ownership of the service work that my truck required. He assessed the situation and listened to The service representative I spoke with, Justin, took ownership of the service work that my truck required. He assessed the situation and listened to my frustrations in a polite and attenative manner. Justin went above and beyond to make sure I was leaving a happy customer by providing a shuttle home, a loaner and service work that was just outside of a standard warranty. He understood the value of a happy customer and for that I am grateful. I will be returning to Hiley for my next car/truck. Thank you Justin! Clint More
by CHammond
Employees Worked With
Justin
September 13, 2017
New car purchase Bryan and Manny were a great team in getting me into a beautiful new Buick LaCrosse with the accessories that I wanted and at a discounted price. Bryan and Manny were a great team in getting me into a beautiful new Buick LaCrosse with the accessories that I wanted and at a discounted price. More
by Dorothy Wing
Employees Worked With
Bryan Crawford, Manny
August 28, 2017
Oil Change and Minor Repair The work was completed in the amount of time that was quoted and my car came back clean! The man who cleaned it did leave his rags in my back seat tho The work was completed in the amount of time that was quoted and my car came back clean! The man who cleaned it did leave his rags in my back seat though. More
by Lori H.
Employees Worked With
I don't remember his name.
August 22, 2017
Customer Serviceless Today was the last straw with this place. Since when is it acceptable to have an appointment, leave your car there all day, and then be told they didn Today was the last straw with this place. Since when is it acceptable to have an appointment, leave your car there all day, and then be told they didn't even look at it. It was apparent that they could care less that they wasted my entire day by just letting my car sit there. And this was the second time in two weeks! I will never buy another Buick because my Lacrosse has more issues than a magazine and after the way I have been treated by Buick, I would never recommend anyone buy one. This service department should be investigated, stay away! More
by livid17
Employees Worked With
Justin
August 18, 2017
Great shopping experience Enjoyed the buying experience and the treatment I received from Robert and Scott. Also Zak in Finance was instrumental in getting us a great interest Enjoyed the buying experience and the treatment I received from Robert and Scott. Also Zak in Finance was instrumental in getting us a great interest rate. More
by Perez
Employees Worked With
Robert
August 11, 2017
Very pleasant experience my salesperson Jenna was great Had a very pleasant experience with this dealership was in and out of there in less than 2 hours my sales rep Jenna was very helpful and friendly she Had a very pleasant experience with this dealership was in and out of there in less than 2 hours my sales rep Jenna was very helpful and friendly she helps set everything up on my car and my phone. Would definitely recommend this dealership to anyone More
by Sheila McDonald
Employees Worked With
Jennifer Yoswa
August 09, 2017
Customer Service Goes a long way for some The way you're treated at any place makes a big difference in how you perceive the services provided. I would have given 5 stars but a certain servi The way you're treated at any place makes a big difference in how you perceive the services provided. I would have given 5 stars but a certain service person there (for whatever reason he's always assigned to our service appointments) is the rudest person there can be. A complete smart xxx.. we went and paid $1000 to have new tires put on my vehicle, when we get there to pick it up, we obviously want to check out what we just paid a grand for!! He makes a smart xxx remark saying "Well I can assure you they are Black and Round" NOT THE WAY TO TREAT A CUSTOMER THAT JUST DROPPED A $1000 TO CONTRIBUTE TO YOUR PAY! More
by Whatsittoya
Employees Worked With
M
August 02, 2017
Service took care of me After buying a CPO Sierra, the sales side was giving me trouble about replacing the torn driver seat. After talking with Jerry in Service, they took m After buying a CPO Sierra, the sales side was giving me trouble about replacing the torn driver seat. After talking with Jerry in Service, they took my truck in the next week, fixed it for zero cost, and gave me a super nice 2017 Acadia SLT as a loaner for the day. I'll definitely bring it back to them for service More
by JPDeal06
Employees Worked With
Jerry
August 02, 2017
Five Star Buying Experience Most of the reviews I have read on here are from people complaining about not getting their way. I bought 2 trucks at different times. 1st one was a Most of the reviews I have read on here are from people complaining about not getting their way. I bought 2 trucks at different times. 1st one was a cash purchase and I was in and out within 30 minutes. The second one I financed and was done in about 45 minutes. Very professional people that I worked with. Ask for John Cantu. More
by Kylan1
Employees Worked With
John Cantu
