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Hiley Buick GMC
Fort Worth, TX
249 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 249 reviews
October 26, 2017
The best This dealership is an awesome atmosphere. It’s so open & clean & the personal are very knowledgeable at their job. Quick service & they act like the This dealership is an awesome atmosphere. It’s so open & clean & the personal are very knowledgeable at their job. Quick service & they act like they care. Customer service at its best at this dealership. You completely miss the boat going any other place. More
by Jim
Employees Worked With
Service mgr, Kemp, Jenna
October 23, 2017
Got me a better vehicle than I even wanted. They were great! I will use them in the future and have recommended them to others! I really appreciate the quickness with which my purchase was handled. We were in a I will use them in the future and have recommended them to others! I really appreciate the quickness with which my purchase was handled. We were in and out in 2.5 hours, including two test drives. Efficient! More
by ashleymckee
Employees Worked With
Melissa Carey
October 21, 2017
Service visit Very satisfied. They offered a shuttle service. Service done in timely manner. Truck was washed before pickup. Waiting area was comfortable with TV, c Very satisfied. They offered a shuttle service. Service done in timely manner. Truck was washed before pickup. Waiting area was comfortable with TV, coffee and vending machines. More
by Sigman
Employees Worked With
Melissa Carey
October 16, 2017
lots of promises Vehicle wasn't there to look at like promised on the phone. Expected me to make a deal on a vehicle not there, then after i agree to the vehicle doesn Vehicle wasn't there to look at like promised on the phone. Expected me to make a deal on a vehicle not there, then after i agree to the vehicle doesn't show up the next day as promised again. Im told to come back Monday to get it and they would have it all detailed and ready to go. I show up and have to wait an hour for what they called a detail which was they spraying it with a water house and not even touching the inside. If it wasn't for the decent price i would have walked away. More
by Jeremy David Nungesser
Employees Worked With
Nick
October 12, 2017
Service department I scheduled an appointment for an oil change, and I arrived on time. While checking in, I was informam d it would be at least 2 hours before they even I scheduled an appointment for an oil change, and I arrived on time. While checking in, I was informam d it would be at least 2 hours before they even started on my car. What good does scheduling an appointment due? I understand having to wait a few minutes, but 2 hours? Learn to schedule better or not allow walk-in service to disrupt previously scheduled clients. I left, and I will not be back. More
by Kmich_kirk
Employees Worked With
I do not rmemnebr. The guy who was going to check me in.
October 12, 2017
Service Bought a new Terrain, salesman was awesome! Quick and easy purchase, told him what I wanted and he made it happen, all under an hour. Have been in twi Bought a new Terrain, salesman was awesome! Quick and easy purchase, told him what I wanted and he made it happen, all under an hour. Have been in twice for routine maintenance, been in and out of there in less than 30 minutes both times! I was informed up front about the guy who washes/details cars regarding his laziness so I always tell them not to wash my vehicle. Other than that, all around great! More
by ChelseaNP25
Employees Worked With
Melissa Carey
October 10, 2017
BE AWARE!! Service is such a HUGE DISAPPOINTMENT! My husband and I purchased a 2015 GMC Sierra Denali 2 years ago from Hiley Buick GMC and every time we take it in for an issue or to get serviced, it My husband and I purchased a 2015 GMC Sierra Denali 2 years ago from Hiley Buick GMC and every time we take it in for an issue or to get serviced, it is always a HUGE disappointment. They never have the same service staff, which is a HUGE red flag, such a high turnover rate when it comes to service staff. Service is absolutely horrible!!! They sign forms stating they fix the problem but do not even look at the problem nor fix it. We took it in for an issue and our brand new truck came home with scratches. We took it in for an alignment and the tires were only rotated, no alignment was performed. We took it in for a leakage and they stated it was fixed, a year down the road, leakage is still there and they now state it is not covered. Every single time we have taken our vehicle in, it has been the biggest headache and disappointment. Please save yourself some time and money. Do not purchase a vehicle from this dealership. They care about the sale but then you are on your own after that. Excuse after excuse! They are in desperate need of customer service training and loyal employees! More
by GMC
Employees Worked With
Always different employees
October 08, 2017
Great value and good service I was looking for a Yukon XL Denali and found what I was looking for at Hiley. Darian Marcus was great to work with as he was low pressure and very r I was looking for a Yukon XL Denali and found what I was looking for at Hiley. Darian Marcus was great to work with as he was low pressure and very responsive. Other dealers I spoke with were a lot closer to my location, but they were not as competitive as Hiley. It was worth the drive over to Ft. Worth to buy the car. More
by E. James
Employees Worked With
Darian Marcus
October 06, 2017
Service I would recommend this dealership for any service. I had bought my first GMC Terrain in 2012, 3 months later I was T-Boned by an 18 wheeler on the dr I would recommend this dealership for any service. I had bought my first GMC Terrain in 2012, 3 months later I was T-Boned by an 18 wheeler on the drivers side door. As soon as I called Hiley GMC on 820 the manager was on top of everything and located me a car just like the obe I had just purchased 3 months before, he kept the car sitting there until everything was settled with my insurance company and all I had to do was go in and sign the papers for my other new Terrain 30 days later. Service Department is excellent, they get me right in out. More
by Macario26
Employees Worked With
Melissa Carey
September 26, 2017
New Car Purchase My husband and myself had started looking for an new suv. We went online, found dealerships and compared the prices and features. We decided on Hiley My husband and myself had started looking for an new suv. We went online, found dealerships and compared the prices and features. We decided on Hiley Buick GMC because they were the most competitive. We asked for Darien, because we had been looking online. He was a little new, had not been working there very long, but he answered every question we had. Took us for a test drive and explained all the gadgets that car had. We have been very pleased with the car and the service Darien gave us. We were not in the dealership for hours as in the past. We were in and out within a couple of hours. Great job Darien. More
by janis
Employees Worked With
Sales person Darien Markus
