Hiley Buick GMC

John was very helpful we had so many questions and he was very patient with us and was able to get us into the car we wanted and made our purchase so smooth he is very nice and has great customer service! very patient with us and was able to get us into the car we wanted and made our purchase so smooth he is very nice and has great customer service! More

I worked with Taylor and would have to say that I have NEVER had this quality of customer service and care. He heard me out and meet all of my Truck needs. I would have given a 100 star if possible. NEVER had this quality of customer service and care. He heard me out and meet all of my Truck needs. I would have given a 100 star if possible. More

Watch Out - They will try and rip you off! Consumers beware this place is going to rip you off! I was ready to buy a new GMC truck but realized that they were not honoring the advertised price Consumers beware this place is going to rip you off! I was ready to buy a new GMC truck but realized that they were not honoring the advertised price from their own website. When I asked for the explanation I was told by the sales girl that that was the offer from "them" (sales manager). They will also try and undervalue your trade - example, they only wanted to give me $7,500 for my vehicle so I went to Car Max where they gave me $13,000. Good luck with these morons....they are trying to prey on stupid people. How do they stay in Business? Don't worry I will be filing a consumer complaint with the Attorney General's office. More

Thos dealership just ripped me off for $1600.00 Dollars on an extended warranty refund. I traded in the vehicle BEFORE the factory warranty EXPIRED..... So they decided to refund 21 percent of a COMPLETLY on an extended warranty refund. I traded in the vehicle BEFORE the factory warranty EXPIRED..... So they decided to refund 21 percent of a COMPLETLY UNUSED UNACTIVATED extended warranty. DO NOT BUY HERE. More

OLD BAIT AND SWITCH ROUTINE I agreed on a truck and price. While we were working on the financing with the finance department and filling out the credit forms two days later, we I agreed on a truck and price. While we were working on the financing with the finance department and filling out the credit forms two days later, we were told that the vehicle had been sold to someone else. On telling me that the truck had been sold and offering another vehicle in its place, Kylie told me that we had not put a deposit on the truck but in fact it had not been offered. And furthermore she stated that they could not hold the truck on my "word". In my business your "word" is your credibility. This is not so at Hiley GMC. The lines of competition are drawn by "customer service", Hiley GMC has missed the mark. James More

Shameful thieves preying on retired buyers Cheated me on my trade-in, unsuccessfully tried to trick me into 14,000.00 of extended warranty which I cancelled after I found out that I had a stand Cheated me on my trade-in, unsuccessfully tried to trick me into 14,000.00 of extended warranty which I cancelled after I found out that I had a standard 36,000 factory warranty. It is partly my fault for falling for their smooth talk. If they can cheat a 45 yr. retired GM employee, they will cheat anyone off the street. Buyer beware! More

Best purchase process I’ve ever had. And their service for t When into the dealership to look for a specific car process took less than a couple of hours which included a test drive. They did everything I asked When into the dealership to look for a specific car process took less than a couple of hours which included a test drive. They did everything I asked them to do they have the car ready when they said they were going to have it ready and I sailed through the process with no issues mainly because of Randy. Ask for Randy he’s really good and does a great job. Also I traded my 2013 Yukon in on the used vehicle and I’ve had it serviced there for six years without an issue done quickly done on time what more can you ask for? More

False Advertising 3 days This dealership advertised a new Buick Encore 2 days in row at lower than sales price. Went in to dealership the 1st day and the Salesman blamed it on This dealership advertised a new Buick Encore 2 days in row at lower than sales price. Went in to dealership the 1st day and the Salesman blamed it on a internet glitch, basically blamed it on GM. Checked the internet the next day and the prices where lowered again, I called and the same excuse. Felt like I got shamed just to get me into the dealership. Should have made them honor there pricing, but I won’t be back. More