Hiley Buick GMC

My first experience with HILEY GMC was with their service department and it will be my only experience with them. It was a terrible experience. I took my Acadia Denali in for typical oil change and tire rot department and it will be my only experience with them. It was a terrible experience. I took my Acadia Denali in for typical oil change and tire rotation and asked them to check a potential noise in the transmission. I also mentioned my entertainment system had quit working for the Apps feature. Dropped it off early on Saturday and got a call a couple of hours later saying it was going to take more time. I agreed they could keep it over the weekend to finish it on Monday. I never got a call back so I called Tuesday afternoon. I was told they tried to call but couldn’t reach me although I didn’t have any missed calls. They said they could not figure out the radio issue yet and the transmission wouldn’t make a noise for them. So good for the transmission and bad for the radio. They said they would try another fix for the radio and call me back. Never called back. I called three times on Wednesday and two times I was told they would call me back immediately, but never did. The third call I was put on hold for almost 30 minutes and finally hung up. I called again Thursday and again was told they would call back, twice. My third call was to tell them to bring it up front and I will pick it as is. Tried to call again to make sure it was ready and went straight to voicemail. My wife finally got through to the service advisor and he admitted to being pulled off my car to do another car and he was sorry for never calling me back. They had ran my car out of gas almost completely so he said they would wash my car and fill it up with gas for my inconvenience with the delay and poor service. So I went to pick up my car on Friday afternoon and my service advisor would not see me. He made someone else check me out and my car was completely out of gas and dirty. Then they ended up charging me for hours of time to look into the issues and do the service. All told it was over $140 to end up getting poor service, terrible delays, and only an oil change. More

done business here 2 and disappointed both times they told me my aps was going to be 8 percent and when i checked the papers at home it was 14.sum peecent told me my aps was going to be 8 percent and when i checked the papers at home it was 14.sum peecent More

Bought a used truck for my son and the experience was horrible, they sell you a truck and treat you like xxxx after the sale. horrible, they sell you a truck and treat you like xxxx after the sale. More

Brady was knowledgeable about the Sierra Denali 1500; helped me work a deal on my trade and the business office was pleasant. I’m going to buy my next truck from these guys. helped me work a deal on my trade and the business office was pleasant. I’m going to buy my next truck from these guys. More

Terrible place!!! If your driving two hours to get there u better call them before you leave and while your on your way there since they don't communicate that they sold it before you get there. u better call them before you leave and while your on your way there since they don't communicate that they sold it before you get there. More

Easy and Honest transaction! We had a great experience purchasing a new GMC truck from Hiley Buick GMC in Fort Worth. Our salesman was Brady Sharp. He was fair and honest throug We had a great experience purchasing a new GMC truck from Hiley Buick GMC in Fort Worth. Our salesman was Brady Sharp. He was fair and honest throughout the trade in and buying process, making it as seamless as possible. It's difficult to find a dealership and salesman who makes the buying process this simple and stress-free. Brady did a fantastic job and I highly recommend him and Hiley GMC to anyone looking for a quality vehicle and stellar service. Thanks Brady! More

Able to get a GMC Bedliner installed w/o any issues Jason L - my salesman was most help full in getting my bed liner installed properly and quickly w/o any problems. Recommend him as a great salesman Jason L - my salesman was most help full in getting my bed liner installed properly and quickly w/o any problems. Recommend him as a great salesman More

Fast and friendly Got a new Lincoln here earlier this week. Sultan was a tremendous help in showing me the car, helping me get the best deal possible, and making everyt Got a new Lincoln here earlier this week. Sultan was a tremendous help in showing me the car, helping me get the best deal possible, and making everything extremely quick and hassle free. More

They have no interest in doing business at this time. Sent them everything to get a deal done today but never called back or respond back to me. Last day of the month and everyone on lock down and still Sent them everything to get a deal done today but never called back or respond back to me. Last day of the month and everyone on lock down and still poor response time. More

Service Failure and Overcharged from Quote I brought my 2014 Corvette in due to rodent damage to the air intake and coolant reservoir. The service department failed to check the reservoir, tole I brought my 2014 Corvette in due to rodent damage to the air intake and coolant reservoir. The service department failed to check the reservoir, tole me that they did a pressure check and checked the entire cooling system. Upon driving home, the car began to overheat. I brought it back to be fixed. They let me know that the part plus 2 hours of labor would be $540, and that they would take either 15% or $100 off whichever was more. When I went to get the car, they charged me $431 for 2.5 hours of labor and only took 15% off. The part was $116. Overall, the service department failed to complete the repair as needed, was dishonest they they "checked the entire system and did a pressure check", overcharged from the verbal labor quote and failed to keep their word on the discount offer due to their inept initial repair. I lost access to my vehicle for 3 weeks due to their lack of available scheduling after they failed the first time, was told that "it wasn't their fault", and, on top of all of this, my vehicle smelled horribly when I finally got it back. More