
Hiley Buick GMC
Fort Worth, TX
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I paid cash for a 2025 Buick Encire GX ST. Dealt with Chris Pringle (salesman) and Robert Olson, (customer mgr). Horrible experience. Almost impossible to get a real person to answer their pho Dealt with Chris Pringle (salesman) and Robert Olson, (customer mgr). Horrible experience. Almost impossible to get a real person to answer their phone. Virtually no follow-up after the sale. And, in my dealings with them, I experienced questionable integrity, at best. Also their attempts to sell you things you don’t need like extended car warranty and Sirius and GMC apps and subscriptions are relentless. Even though I got a good price on my car, in the end it was not worth it. I would rather pay a little more for a car and trust the people I’m working with because it will be cheaper in the long run. My advice is to avoid this place at all costs. More
Good quality service on the motor oil change. The area where the service team places the reminder sticker on the windshield was Very smudged. Sticker is not necessary anyway! The area where the service team places the reminder sticker on the windshield was Very smudged. Sticker is not necessary anyway! More
I have been using hiley Buick for all my auto needs for 8 years it’s hard for me to make appointments due to busy schedules. They always are able to squeeze me in. The staff is alway kind and polite I apprec years it’s hard for me to make appointments due to busy schedules. They always are able to squeeze me in. The staff is alway kind and polite I appreciate everyone there in making my life easier without even knowing and I love my envision More
J was an excellent and very accommodating salesperson. If he didn't know the answer to a question, he was prompt on getting an answer for us. He was up front and genuine with us the whole time we were the If he didn't know the answer to a question, he was prompt on getting an answer for us. He was up front and genuine with us the whole time we were there. Have spoken very positively with friends about our visit and business with Hiley GMC/ Buick. Will be back for further business! More
I always have a good experience with Hiley's service. The staff are knowledgeable, thorough, efficient, and friendly. The video "walkthrough" is extremely helpful. It gives you a good grasp of the sta The staff are knowledgeable, thorough, efficient, and friendly. The video "walkthrough" is extremely helpful. It gives you a good grasp of the state of your vehicle and what repairs or maintenance are needed and what is in good shape. More
This dealership, and my salesman Chris Pingel specifically, went above and beyond to help me purchase my vehicle quickly and easily. He went to extra lengths to help me keep my Christmas surpris specifically, went above and beyond to help me purchase my vehicle quickly and easily. He went to extra lengths to help me keep my Christmas surprise gift a secret. He even located a second fob, which is unusual for a pre-owned vehicle. I am very happy with the overall experience! Thanks Chris ! More