Hiley Audi Volkswagen Of Huntsville

Awesome experience For those who may not read this full review, Audi Huntsville is an outstanding dealership. If you're considering buying from any other dealerships, do For those who may not read this full review, Audi Huntsville is an outstanding dealership. If you're considering buying from any other dealerships, do yourself a favor and stop! Take the time to visit them; their customer service is second to none and they will do everything in their power to find the exact vehicle you want. I recently purchased a vehicle from Audi Huntsville. While test driving the vehicle days before purchase, there was a strange seemingly intermittent sound. After questioning the salesman and asking to get confirmation from a tech about the sound, the verdict was that it was coming from a part that I would be eventually upgrading anyway- personal preference. With this knowledge I purchased the car because I knew upgrades were definitely in the immediate future. Within the first week, as I was forced to be in the car for extended period- commuting to work and such, I noticed the sound was actually more predictable than random. After logging when exactly it would occur I knew that it couldn't be due to the part they originally suggested and decide to take the car in for inspection. Sure enough the problem was the transmission and not even remotely close in scale to the issue suggested prior to buying. What was supposed to be an easily overlooked problem that would be quickly replaced had now turned into a five figure repair all within a week of purchasing. Through much deliberation, typical business deal negotiations, and compromise the dealership agreed to fix my vehicle due to the major problem that was not disclosed to me by means of simply being overlooked or an honest misdiagnosis. Audi Huntsville sells quality vehicles; though I may have gotten the one in a million chance exception to that statement, the dealership stands behinds the vehicles that they sale and I commend them for it. These are genuinely good people with a passion for selling amazing vehicles to the people that deserve them. This may not have been how I pictured my first real car buying experience; however, all expectations were exceeded when it came to addressing, discussing, and alleviating the problem that arose. Because of their hard work and commitment to excellence they have gained lifelong customers through my family and I. I'm already looking forward to my next purchase with them. So to all that are reading this, I urge you to give them a try before contacting other dealerships. Go in person, or contact Joel Runnels and Joel Wickizer via email or a phone call and give them your criteria for the vehicle you want. They'll be right by your side throughout the searching, acquisition, and purchasing stage. They're always willing to go the extra mile and make accommodations for whatever your buying situation may be. I originally came in and talked to both Joel's; giving them my prospective dates of purchase, model/trim preferences, and my budget. There wasn't a lot of pressure or oversight as I've seen with other dealerships. Sure enough; however, when my date arrived they had options ready for me that fit the criteria I had in place. Long story short, these guys are the best in the business. The amount of preliminary work and effort they put in to make sure you get exactly what you want speaks volumes. Again my story is an anomaly of a case in terms of the cars they sale, but I still wouldn't have opted for another dealership if they chance had presented itself. My family and I are definitely Audi fans now, but more importantly we are loyal Audi Huntsville customers and we hope that you will follow suit. Give them a call, you won't be disappointed. More

2017 Golf Sportwagen Purchase We were looing for a vehicle to replace our 2011 Jetta Sportwagen TDI that is part of the buyback program. Since the Jetta, which we purchased new at We were looing for a vehicle to replace our 2011 Jetta Sportwagen TDI that is part of the buyback program. Since the Jetta, which we purchased new at Hiley, has 160,000 miles on it we made the decision to go ahead and replace it versus getting the fix applied. We have enjoyed the Jetta, and every interaction we have had with the dealer, so our first stop was back to Hiley to see what they had available. There was a White 2017 Golf Sportwagen on the lot with most everything we were looking for, and the dealership was willing to negotiate a good deal. They even had the windows tinted for us prior to pickup, a very nice surprise that saved us time and money. We have been and always been treated with the utmost respect and all the associates, be it service, parts, or sales have been friendly, knowledgeable, and courteous. More

No one at this dealership knows how to repair Apple Carplay I purchased a 2016 VW Beetle with Apple CardPlay and three months after the purchase, Apple CardPlay loops with an error message and dinging noise. Th I purchased a 2016 VW Beetle with Apple CardPlay and three months after the purchase, Apple CardPlay loops with an error message and dinging noise. This happens whether Bluetooth is enabled or not. I've gone back to the service department 8 times and they still don't know how to fix the software bug. I've had to involve the BBB and the Attorney General. Each person that I've worked with in the service department has saw the error message looping, I've even took a movie of it. The service manager lead me to believe that he was going to replace the whole infotainment system but he did not, two days later the error reoccurred again. I know he didn't replace the infotainment system because I had the same radio presets when I picked up the car. More

2016 Volkswagon Jetta Hybrid Good experience, friendly staff, not pushy. Met at a price we agreed on quickly without much haggling and got a good value on my trade-in. Good experience, friendly staff, not pushy. Met at a price we agreed on quickly without much haggling and got a good value on my trade-in. More

Good experience My sales associate at Hiley Volkswagen was very nice and helpful. He was knowledgeable about the car that I was interested in, and helped me finalize My sales associate at Hiley Volkswagen was very nice and helpful. He was knowledgeable about the car that I was interested in, and helped me finalize my decision on a new Jetta. Thanks Keith! More

Very Good Experience I had been searching for a quality used car at a good price, I found the car online and we visited the dealership. We were treated with respect and ou I had been searching for a quality used car at a good price, I found the car online and we visited the dealership. We were treated with respect and our need for time to consider (albeit short) was honored. We were not hounded and all communication was quick and thorough. I was very pleased with the efficiency of making a purchase and with the quality of the personnel at the dealership. More

Very pleasant experience Like most car buyers, I went to Hiley Mazda with trepidation, expecting a less-than-enjoyable encounter with aggressive salesmen. Tairon put us at eas Like most car buyers, I went to Hiley Mazda with trepidation, expecting a less-than-enjoyable encounter with aggressive salesmen. Tairon put us at ease and could not have been more helpful and informative. No pressure, no pain - just got the information we wanted and all the help we needed to buy our car. More

thanks Keith was kind and not pushy with us. He offered to go out of his way to help us. He also has a great sense of humor and humble personality. He kno Keith was kind and not pushy with us. He offered to go out of his way to help us. He also has a great sense of humor and humble personality. He knows his vehicles! He showed us around the dealership for any maintenance issues that may occur. He also took time to go over all the gadgets that accompany this vehicle. He gave us what we were looking for. He has also checked on us since our purchase to see how things were going. I will definitely recommend him to anyone who is interested in buying a car. The car I purchased was a Mazda, not an Audi. This particular site doesn't allow that option for vehicle purchased. More

Courteous, efficient, very helpful and overall best. I am almost 60 years young so have purchased quite a few cars, and my experience at Hiley VW tops them all! They work as a team in a unison effort t I am almost 60 years young so have purchased quite a few cars, and my experience at Hiley VW tops them all! They work as a team in a unison effort to handle and satisfy the customer! Overall surprising ethics and honesty from all employees! Especially Tairon Payne. This was a turn in of a 2013 CC and we left with a 2016! Tairons customer service skills are undeniably excellent. His attitude is always cheerful, helpful and relaxed which puts us at ease, me and my wife. We will look for him again in another three years! More