Hiley Audi Volkswagen Of Huntsville

Blake and the Hiley Team are outstanding people. I came in to get my Q5 Audi service, with a understanding I was having finance problems and talked to the Audi's service manager about MAYBE, (not wanting in to get my Q5 Audi service, with a understanding I was having finance problems and talked to the Audi's service manager about MAYBE, (not wanting to trade my baby Audi ;)) trading and he connected me to the manager of volkswagen. Blake was my saleperson and he lesson to my issues and help me pick out another vehicle (PASSAT 2012) that I would be happy with at a lower monthly cost. I really to appreciate Blake because he not just care amount the paycheck, he cares about the people. Thanks, Lennetta Jackson More

Having just moved to the Huntsville area in Feb 2011 with a vehicle under VW's maintenance warranty, I was in search of a VW dealer with good Service Reviews. While most have excellent Sales Reviews, nearly a vehicle under VW's maintenance warranty, I was in search of a VW dealer with good Service Reviews. While most have excellent Sales Reviews, nearly all dealers in a 150 mile radius had marginal Service Reviews. When service and warranty issues came up since I arrived, I gave Hiley Audi/VW a chance. My first visit was for a 30K mile service. Since all of the VW service consultants were busy, Jeff McElwain, an Audi Service consultant, came up to assist me schedule the service appointment immediately upon my arrival. I was surprised by the promptness of speaking with someone and he was able to schedule me for the very next day. Ronnie Austin became my Service Consultant during subsequent visits and he is as customer service oriented as Jeff and the other people whom I met working at the dealership. The 30K Service was done without problems as were my visits regarding warranty issues. The only problems that I had were when a faulty emmissions sensor was not properly diagnosed on my first visit with an Engine Malfunction Light lit up and their vehicle clean-up effort after each visit. What they consider a clean car, interior or exterior, was not the same as mine - did not vacuum the carpet well when I asked and water throughout the car after washing. You should also do a visual check of the area where work was done to make sure that everything was reassembled properly. It seems that everyone rushes to get to the next job - it is not different here in spite of their best efforts. Hopefully, if more customers hold technicians accountable, they'll spend that extra five minutes to reassemble and clean-up properly. Each visit is followed-up with a Customer Service Survey which is very important to the dealer and VW. Overall, they are trying to meet or exceed VW's commitment to be the #1 Dealer. To help you get the best service possible, you should try to tell them as much as possible about what issues come up with your vehicle, especially with electronic problems. Ask a lot of questions and give them an idea of any additional issues they can help you with while your car is there. The dealer provides a nice waiting area with complimewntary cofffe/tea, TV, desktop PCs and Internet access. I highly recommend Hiley Audi/VW More

Blake Cruttenden is a wonderful representative for Audi. He was friendly, courteous, extremely helpful and made the entire experience a pleasure. The Audi team assisted in ensuring that our needs were met He was friendly, courteous, extremely helpful and made the entire experience a pleasure. The Audi team assisted in ensuring that our needs were met including through making special arrangements for a loaner while we waited for the model I wanted. This is what customer service is all about. There was no pressure and he patiently answered every question and provided full comparisons between different options. Based on this experience we will continue to go back for Audi's. More

I made more than one visit to this dealership before deciding to buy. The sales staff were friendly and helpful, answering all my questions. Once my decision was made, I returned to the dealership and deciding to buy. The sales staff were friendly and helpful, answering all my questions. Once my decision was made, I returned to the dealership and the sales associate, Louis Long helped complete the sale. I never felt the high pressure one often feels during a sales transaction. This was a most pleasant experience and I would definitely recommend this dealership. And I really enjoy my new car--it's fun to drive. More

Everybody at this dealership did a great job helping me with my purchase. I had a budget that I stayed within and am very pleased with my new car. Thanks to everyone that was involved! with my purchase. I had a budget that I stayed within and am very pleased with my new car. Thanks to everyone that was involved! More

First Off I my wife loves her new Passat!! Blake was very polite and professional on understanding what my wife needed in her Passat. We of course had a budget and we were even able to stay under budget. Bla polite and professional on understanding what my wife needed in her Passat. We of course had a budget and we were even able to stay under budget. Blake made the car buying experience one of the best we've ever had. Thank you Blake for all your help and we look forward to talking with you again in the summer for my new car. More

I was at the dealership and purchased a new car (Mike Mclaughlin) was very helpful in helping select a beatle for my daughter. We were looking for a convertiable and he was able to find the one that met Mclaughlin) was very helpful in helping select a beatle for my daughter. We were looking for a convertiable and he was able to find the one that met my daughters needs. Hiley Volkswagen will be recommended in the future to people I know. They have a very knowledgeable team. More

A fine experience at Hiley, I commend Mike McLaughlin of this dealership in the effiecenty of handling my car needs. I purchase a Volkswagen at this dealership and Mike was top notch. Wouldn't have it any this dealership in the effiecenty of handling my car needs. I purchase a Volkswagen at this dealership and Mike was top notch. Wouldn't have it any other way. Great work!!! More

I must say my experience with Hiley Volkswagen was extremely pleasant, Mike went out of his way to give us a hassle free experience in a purchase of a truck recently purchased at the dealership. I nor extremely pleasant, Mike went out of his way to give us a hassle free experience in a purchase of a truck recently purchased at the dealership. I normally get out of sorts with dealerships, but this one was quite pleasant. Mike showed me the features of the vehicle and the experience with the pricing was great. I would definitely recommend Mike at this dealership in the future. More

I have purchased many cars and worked with plenty of dealers in my life. I have never seen such a lack of integrity and character as this sales manager and false advertising practices of this dealership dealers in my life. I have never seen such a lack of integrity and character as this sales manager and false advertising practices of this dealership. The dealership posted pictures of a vw car that I was interested in on Autotrader as well as there web sight however, after driving 6 hours with my family to purchase the car, I realized that the car at the dealership was a different car than in the pictures, it was a stripped out version. They were so mad that I didn't buy there car that the sales manager sent me an email calling me and my family liars and admonishing us for not purchasing there car. They then put the false picture back on there web sight! I guess to get another fly in the fly trap. Please beware of the practices of this dealership people. More