Hiley Audi Volkswagen Of Huntsville

Rarely do I put faith into stellar reviews of car dealerships, as most of my experiences in the past have been less than exceptional and I am quite aware of the propensity of some to fabricate their dealerships, as most of my experiences in the past have been less than exceptional and I am quite aware of the propensity of some to fabricate their own reviews in order to promote business; however after my phenomenal experience at Hiley Audi Volkswagen of Huntsville I now feel compelled to write one of my own. I sincerely hope that I don’t overdo it and convince some of you that this is itself a fabrication, as I would likely suspect, but after my incredible visit to their dealership I firmly believe that I owe it to Hiley and shoppers in the market for a vehicle to share the overwhelmingly satisfactory nature of my experience. The incredible employees there have unequivocally reversed the expectations that I previously held of car dealerships, as I cannot not think of a single complaint or facet of the transaction that could have been improved upon during my visit. After driving over two hours to see the used Toyota Tacoma that I was interested in purchasing, I was pleasantly surprised to see that it was in exactly the condition Louie had assured me of over the phone two days prior, if not better. Not only that, but the truck was waiting out front for my arrival, spotless on both the inside and out, ready for a test drive. I was met at the door by the service manager Stan who welcomed me with a firm handshake and smile, immediately making me feel more than welcome. Conducting business with Louie was strides ahead of any transaction I have ever had with a salesman before, and the entire process was akin to hanging out with an old friend. He was laid back, lacking of the stereotypical obnoxiously overbearing salesman persona, and quick to do whatever he could to fulfill any of my needs or requests. Not only were my interactions with Louie unbelievably agreeable, but I would honestly have to say that every employee I spoke with or encountered during the visit was incredibly courteous, friendly, and respectful. The finance director Reggie was a pleasure to speak with during the tedious process of signing and filling out all of the necessary paperwork, and despite the obligatory length of the process he made it fly by with friendly and engaging conversation. From the phone call two days prior to being walked out of the door after my purchase, I felt as though I was buying a truck from family. The level of honesty practiced by this dealership is unmatched, and their prices are competitive with even private sellers. Even with their already competitive sticker prices, they were still willing to negotiate with me, and the rate they offered on financing blew my other options out of the water! The truck and overall experience of my vehicle purchase have both tremendously surpassed any expectations that I ever held of a car dealership, including those I had prior to tarnishing by deceitful dealerships; so much so that despite the two hour drive they will absolutely be the first place that I look the next time that I am in the market for a vehicle. I decidedly recommend Hiley Audi Volkswagen of Huntsville and Louie Long above all others if you are looking for a quality vehicle at a competitive price coupled with an unbelievable buying experience. If you are thinking of travelling to visit them, do not hesitate, it will definitely be worth the trip! More

Both, Louie Long and Reggie Allgood were very easy to work with, up-front and to the point, did not have to wait for answers. We were in and out in about 1.5 hours, which is great compared to other deale work with, up-front and to the point, did not have to wait for answers. We were in and out in about 1.5 hours, which is great compared to other dealers. The whole process was simple and problem free, Great Job Guys, More

We had a wonderful buying experience with Joel Wickizer at Hiley Audi. The A5 Cabriolet we purchased is beautiful and we got a really fair price. No haggling. Not pushy. We visited the dealership a few wee at Hiley Audi. The A5 Cabriolet we purchased is beautiful and we got a really fair price. No haggling. Not pushy. We visited the dealership a few weeks ago to test drive and Joel helped us through the entire process. More

Ernie was wonderful to work with in deciding which car I wanted to purchase. He was very knowledgeable about the differnet options available on all the models and incredibly patient with all my very unusual wanted to purchase. He was very knowledgeable about the differnet options available on all the models and incredibly patient with all my very unusual questions- overall body length and head room were very important in my search. I didnt feel pressured at all working with Ernie. A very pleasant experience overall! More

I had found the car online and sent an email about wanting to check on the car and matt emailed me quickly and we set up a time after I got off work to take if for a test drive. he had louie take care wanting to check on the car and matt emailed me quickly and we set up a time after I got off work to take if for a test drive. he had louie take care of me and he was very friendly and allowed me to test drive the car home so I could let my boyfriend check it out. it was an easy quick process and I knew I was in good hands. reggie was helpful in getting the financialing part taken care of so we could all go home. but he still took the time to make sure I understood everything. I would definently refer others based on this great experience More

I had a great car buying experience! Joel Wickizer was I had a great car buying experience! Joel Wickizer was very helpful and professional. I give my highest recommendation to Hiley Audi/Volkswagen Of Hu I had a great car buying experience! Joel Wickizer was very helpful and professional. I give my highest recommendation to Hiley Audi/Volkswagen Of Huntsville More

I sent an internet inquiry about one of the cars on Hiley's website at about 10pm. Louis responded first thing the next morning and I was impressed at how quickly I heard back from someone at. Louis ha Hiley's website at about 10pm. Louis responded first thing the next morning and I was impressed at how quickly I heard back from someone at. Louis had the car waiting for me when I got off work and he was extremely knowledgeable about it. He provided us with ample information to allow us to make our best decision, then patiently waited as we went home to discuss it. We chose to purchase the car and Louis and Reggie had everything waiting for my husband when he showed up to begin the purchase - then when I arrived, Louis patiently showed me the particulars about my new car. Working with Louis and Reggie was a pleasant, uncomplicated, rewarding experience, and we are very happy with our new car. More

Joel Wickizer at Hiley Is the most thoughtful and flexible salesperson I've ever dealt with! He came in on his off day to show me a car I was interested in after finding it on the Internet. Thursday flexible salesperson I've ever dealt with! He came in on his off day to show me a car I was interested in after finding it on the Internet. Thursday was the best day for me since I live out of town and was planning to ride to Huntsville with my husband on his way to work so I could go shopping. We loved the car and decided to buy it. He stayed with us every step of the way and never rushed us or seemed frustrated in the least! Once we were in our car, he helped me sync my phone and showed me all about the bells and whistles on the car so I would have a pleasurable first driving experience in my new VW. I wasn't trying to figure out where everything was on the way home. I was enjoying my XM radio, which only took a few minutes to swap over from my Tahoe. Thanks Joel and Hiley! I have been out all day in my new car. It is so nice and I'm smiling as a pass by every gas station! I have a full tank of gas, thanks to Hiley and Joel, and I know it is going to last a while with 43 mpg!!! More

Matt was great to work with, he even gave me a pair of complimentary sunglasses! The dealership was wonderful. My experience was drama free and successful. I will most certainly buy from them again. complimentary sunglasses! The dealership was wonderful. My experience was drama free and successful. I will most certainly buy from them again. More

Joel was an awesome salesman to deal with. I flew into Alabama and was given a ride to the dealership. Filled out all the paperwork and was on my way. Very honest guy and highly recommended Alabama and was given a ride to the dealership. Filled out all the paperwork and was on my way. Very honest guy and highly recommended More