Hiley Acura

Probably the worst car buying experience we’ve had so far. Used car sale and finance were time consuming and honesty was out the window. Also, we came from out of state to buy the car and was told af far. Used car sale and finance were time consuming and honesty was out the window. Also, we came from out of state to buy the car and was told after a whole month of waiting for the paperwork, it would take 4-6 weeks! Completely out of the norm here. My state only allow 30 days to register or late fees will apply. Left messages asking for a return call on this matter and got nothing. More

Never do business with Hiley Service I purchased a vehicle in Dec. 2017. I experience issues with the turbo charger. I took the vehicle for warranty repairs in Sept. 2018 and it was retur I purchased a vehicle in Dec. 2017. I experience issues with the turbo charger. I took the vehicle for warranty repairs in Sept. 2018 and it was returned in February of 2019. I reported an oil leak to Hiley on the newly installed engine hat Hiley replaced due to a mechanics error; I returned the vehicle for repairs and four months later I still don't have mr vehicle. The service department will not take my calls. They just ignore me. I would not advise anyone to do business with Hiley. More

My experience with Amanda I had a great experience with Amanda she was so knowledgeable and very patient with me! She was will to go the extra mile to help me find my dream car I had a great experience with Amanda she was so knowledgeable and very patient with me! She was will to go the extra mile to help me find my dream car! I would recommend her and the dealership to anyone i know! Best experience ever😍😍😍😍😍 More

Zero Integrity dealership Worst waste of time buying experience ever. They refused to let me take the vehicle to be inspected by my mechanic until I signed all the final paperw Worst waste of time buying experience ever. They refused to let me take the vehicle to be inspected by my mechanic until I signed all the final paperwork to purchase it. Unbelievable! I was told they would let me out of the deal if my mechanic found problems. When I asked them to sign a document to back up what they said... they refused. Ended up walking away from the deal. Buyers beware. More

Honesty is not their policy Totally liar and dishonesty. They have agreed with the OTD price but turned 360 degree on the next day. I almost purchase the car at the other dealer Totally liar and dishonesty. They have agreed with the OTD price but turned 360 degree on the next day. I almost purchase the car at the other dealer and they text me nonstop and asked me to give them a chance to beat other dealer..... More

They are so unprofessional I considered purchasing a new car from Hiley Acura but ended up purchasing from someone else. I got lots of emails from them and have clicked the 'un I considered purchasing a new car from Hiley Acura but ended up purchasing from someone else. I got lots of emails from them and have clicked the 'unsubscribe' button multiple times but they don't seem to actually honor these unsubscribe links. I just received this email from Austin Doyle today. Apparently he is super professional and will have a long career in sales: *************** Frank, I see you opened my 'please take 10 seconds to respond' email and then...didn't respond. Making the world a better place one read email at a time! *************** If you want sales teams that full-on harass you, then yes, spend time with these guys. I spent a LOT of money at another dealership and won't even consider them in the future. More

Broken Promises I would NEVER buy from Hiley Acura again. Purchased a used vehicle on December 31. We were told that it would be ready in a few days to pickup. It was I would NEVER buy from Hiley Acura again. Purchased a used vehicle on December 31. We were told that it would be ready in a few days to pickup. It was over a MONTH later that we were able to pick up the car. It was not even close to having all of the items completed. Since the dealership is an hour away, I was told that I could take it that day and call them in a week or so to bring it back in to have the rest of the items completed. Seeing how I had already been waiting a month for my car, I took that day. BIG mistake. My husband and I have been calling, texting, and emailing every person that we can at Hiley with NO response or "so and so will contact you in just a minute." Recently, they said they weren't even sure if they would still be fixing the rest of the items. That we would need to pay for some of the repairs that were promised at purchase. I STILL don't have my license or registration. They won't even schedule for us to come pick them up. Again, it's an HOUR away, so I don't want to drive an hour there and back to not be able to get anything. DO NOT BUY FROM HILEY ACURA!!!!! More

Maintenance to their cars SUCK So I purchased a 2015 TLX from this location, i soon started to notice a couple of stuff that weren’t really noticeable at the lot. Chipped paint, ch So I purchased a 2015 TLX from this location, i soon started to notice a couple of stuff that weren’t really noticeable at the lot. Chipped paint, chipped plastic, I shrugged it off and said my fault for not looking and it’s a used car. BUT they add an incredibly high fee to ensure the car comes out the lot in good conditions and that includes oil and filters. Fast forwarding 2 months later when I’m getting ready to do my first oil change, I noticed the filters and oil were in terrible conditions and hadn’t been changed In a very long time. They charged me a $1,500+ fee for nothing. They did nothing to my car. They Make your car look good enough to drive off the lot and care about nothing else. I’ve tried to reach out and no answer . Don’t come to this location More

Bought a 2015 Jeep Wrangler Unlimited Sport I bought this vehicle about a week and half ago. It seemed solid at the dealership. So far no serious problems with the engine, drive train, etc., BUT I bought this vehicle about a week and half ago. It seemed solid at the dealership. So far no serious problems with the engine, drive train, etc., BUT....I've begun to realize that a great number of plastic pieces on the vehicle were broken that weren't obvious on the lot. For example, a Mopar air intake had been installed by the previous owners. What was not obvious at the time I bought it was that the previous owner had managed to break the plastic clip that holds the air temperature intake circuit. It was just hanging there. I found this out because my check engine light came on and, after looking into it, found that it had come unplugged. Simple fix, but annoying. The hood prop clip that holds the bar in place - broken. On the driver's side, under the dashboard, the plug you use to pull codes had its bracket that holds it in place broken. Interior door trim - now falling off. "After market black matte wheels" turned out to be plastidipped. Again, so far (and I pray to The Lord above it's ONLY these minor things) nothing crippling to the vehicle, but pricey by the time you fix it all. Hiley Acura service department will not return calls. If you are determined to buy from them then be absolutely sure you pull, prod, tug, and even kick the tires. I know it's a used vehicle, but I've never purchased a pre-owned before that had so many pieces falling off. Those things have always been fixed prior to sale. I won't come back to these guys. More

Sales tactics from 1995 This dealership has access to more technology to effectively communicate with their clients than what we used to send men to the moon, yet, somehow it This dealership has access to more technology to effectively communicate with their clients than what we used to send men to the moon, yet, somehow its management encouraging the use of sales tactics from 1995 when car buying was done through local paper magazine ads. We saw a vehicle posted for sale, called at 9:30 on Saturday morning when dealership opened and were told "I see it in front of our office and it is current for sale". Our drive to dealership is just under 1 hour, during which I sent a message to our sales associate 20 minutes before our arrival - to which the associated replied "Sounds great, let me know when you are here". Upon our arrival, vehicle was on the lot with Texas Buyers Tag attached to it, dating 2 days prior. Classic bait and switch. I guess there is a reason for 4 out 5 stars overall rank for a dealership representing a global Acrua brand. I don't fault the sales associate here. So, to sales management in pre-owned department - congratulations. Just remember, in the age of the internet your lot becomes a second choice. More