Hiley Acura

horrible experience went to the dealership to work for a car after a vip appointment car wasn't ready salesman was unavailable was headed off multiple times carr head bod went to the dealership to work for a car after a vip appointment car wasn't ready salesman was unavailable was headed off multiple times carr head body damage could not find the key waterway very disgusted don't go near this dealership More

Terrible *Update 2/14. Never mind. Not great. The car started having problems after two days and when I called David he was rude and impatient. Called Paul Gar *Update 2/14. Never mind. Not great. The car started having problems after two days and when I called David he was rude and impatient. Called Paul Garrett today to see if some one could look at it and he told us that it was as-is and that they wouldn't do it. I told him that i felt it was a problem that already existed and it wasn't disclosed. After that he offered to swap it for another car at the same price. We decided that we could go about 2k above if we needed and told him so. When we were there we were shown one car that was 4k more and wouldn't shift, and one car that was 8k more, that they wanted us to finance and were classifying us as trade in and offering us 1k less than what we paid a week ago! A bunch of cheats. We are going to BBB. More

"Get Out Of Here" I recently purchased a used 2007 Ford Expedition on November 17, 2014. My experience with your dealership has been nothing short of horrific. From th I recently purchased a used 2007 Ford Expedition on November 17, 2014. My experience with your dealership has been nothing short of horrific. From the time we arrived to inquire about the vehicle to tonight when the ASM Mr. Mike Brooks told me to “get out of here.” I have never encountered such an unprofessional sales and managerial team. The first night we were there our sales consultant Jason Reid and Sales Manager Paul Garrett almost went to fisticuffs. Paul asked Jason if he was calling him a liar and Jason said yes you are a liar. Paul asked “you want to go?” and the others around them had to hold them back. The whole time customers were watching through the glass walls and wondering what was happening. The next day when I was told my vehicle was ready I arrived to find it had not been washed or vacuumed. Jason apologized and said he would take care of it and I could come pick it up later that day. Needless to say when I came back it was only half done. Jason called ASM Colt Carson and they both said your detail shop was a joke and they always have issues. There was trash on the floor board, no temporary license plate and stickers on the windshields. One sticker said “do not sell?” Colt asked me to really complain to the detail guy and light him up. I told them I would come back, I simply want it cleaned and could come back several hours later if needed. The third time I arrived it was still un-cleaned and Colt called the detail manager to make sure I could explain what my expectation were. Two weeks ago I began to have issues with the Air Conditioning and a jerking motion when I accelerated. I took my vehicle to your service department yesterday and was again disappointed with the service. Your service representative was helpful but very confused with the process. She failed to call my cell and let me know the status, later to find out that she had been calling the wrong number. I was told the next day that the jerking motion was caused by “old and rusted” spark plugs. The technician said it needed a tune up. I asked if it was customary for you to sell vehicles without first giving them a tune up (oil, filters and spark plugs). I have yet to receive an answer but have been told “we make sure the vehicle is safe” and that not all the vehicles get tune ups. I called my sales consultant Jason Reid to see what was the standard practice at your dealership. After he basically said I don’t know what the technicians do I asked to speak with ASM Colt Carlson. Colt said I’m sorry there is nothing I can do. I decided to drive up to the dealership and speak with a senior manager. When I arrived I was met by David Diamond. I asked to speak with a manager and he said Mr. Mike Brooks could help me. I sat down and told Mr. Brooks my experience from the first time I walked in to that afternoon. He said write your name down and I’ll see what your situation looks like. After about 20 minutes he came back and said they are right, there is nothing I can do for you. I said I was very unhappy with my service. As I walked away I asked him for his business card and he said he was out. I asked him for his name and he simply said Brooks. I asked him if he could write it down for me. He took a post it note and wrote his last name. I said can you give me your full name? He said what do you need it for? I simply told him that I wanted to know who I was talking to. He said it’s Michael, so I wrote it on the note. I then felt he had not been honest with me and asked one of his coworkers what the gentleman’s name was. He said Richard? And then Mr. Brooks walked up to me and asked what I was doing. I told him I asked the other employee for his name since he was not being forthright with me. He then yelled out to two other employees and asked them “what’s my name?” He asked if I wanted to cause a scene. I said no and began to turn away. Mr. Brooks then said under his breath “get out of here.” I was taken back and said excuse me, but did you just tell me to get out of here? He said what do you want? Do you want to start something? I told him I could not believe he told a current customer to “get out of here.” I have never in my life been asked to get out of a public establishment. He then walked behind my wife and I as we left. More

WARNING! Liars, frauds and scammers! Im serious! please read I bought a used vehicle from Mac Churchill and had multiple major issues with the process. Besides not receiving any documentation on the bumper to bu I bought a used vehicle from Mac Churchill and had multiple major issues with the process. Besides not receiving any documentation on the bumper to bumper warranty (even when directly asking), them not honoring a WE OWE for major repairs and failing to cancel my maintenance contract when they repeatedly said they would; The biggest issue is that they inflated the negotiated base sales of the vehicle by $1,500.00 on the sales contract and they lied when directly asking about it. Paul Garrett said there are "fees rolled into the back-end". I signed the contract and later found out this is completely false and they flat out jacked the price out on me. When I called their bluff and provided evidence to show they blatantly increased the price, they made up a new contract and said they would submit it to my lender. I went in on several occasions over the next few months and talked with many different finance reps including the assistant finance director Ali. All of them promised the second contract was sent to the lender. After 3 months of demanding why they have not made good on their promise and why my lender still reflected the inflated amount, I finally got to sit down with the Finance director Ray. Ray admitted that they had not sent in the second contract and that there was "nothing he could do because it was too late". These guys flat out committed fraud, lied to brush me off and are not offering a resolution. If you want my opinion.... DO NOT BUY FROM HERE!! READ BETTER AND MORE ACCURATE REVIEWS ON YELP!!!! More

Good buying experience I worked with Raffie. He was informative, knew his merchandize, and was friendly. Made buying easy. Had a large inventory with a large assortment of v I worked with Raffie. He was informative, knew his merchandize, and was friendly. Made buying easy. Had a large inventory with a large assortment of vehicles! More

Good ol Zachary Ellis Guy can sell they got me a hook up couldn't pass thanks!! Going from a old car to a new one is just great best buying experience ever thanks mac Churc Guy can sell they got me a hook up couldn't pass thanks!! Going from a old car to a new one is just great best buying experience ever thanks mac Churchhill Acura and thanks Zach!!! #zacharyellis #givethisguyaraise More