Hiley Acura

Smooth Process! Great Salesman Just want to start by saying that I am a very difficult person to please and I am very picky about what I want. When i came to the dealership I though Just want to start by saying that I am a very difficult person to please and I am very picky about what I want. When i came to the dealership I thought i knew what I wanted until I worked with Dillon. He knew what would fit me and my family perfect and matched the pricing i was looking for. He was truly outstanding and i look forward to purchasing my next car through him! More

Great service and excellent help on buying a car. I utilized their website to find the car I wanted - came in to test drive, they provided all the information and history on the car. I did the paperw I utilized their website to find the car I wanted - came in to test drive, they provided all the information and history on the car. I did the paperwork and then they made sure I was a happy customer-got the car I needed for work at a great price! Go see David Diamond or Francis Olang for a great buying experience. My only negative was that it took awhile to get it all done so a lot a couple hours so you don't expect to be done quickly - eat before you go but they have snack and coffee machines if needed while you are there. Paperwork that is required takes time. MDX bought, TL trade in. More

good service I was shopping for a car and just thought I'd drive in too your dealership just too look around I was greeted by a salesperson he introduced him self. I was shopping for a car and just thought I'd drive in too your dealership just too look around I was greeted by a salesperson he introduced him self. David Diamond he asked if I was just looking too buy I told him yes but I just wanted to look he then told me that just feel free to look and if I needed anything that he would answer any questions so I did then before you know it I was driving home in my new vehicle thank you David Diamond was wonderful and also the finance department More

Great Experience, Great Deal Walked into the dealership on Christmas Eve and was met with by a very friendly and awesome salesman Dillon. He was very knowledgable about the cars a Walked into the dealership on Christmas Eve and was met with by a very friendly and awesome salesman Dillon. He was very knowledgable about the cars and walked me through the whole process step by step. He took great care of us and fought hard to get us an awesome deal. Highly recommend everyone to see Dillon Hodge. More

Worst Experience EVER! I have only written a few reviews in my life and tend to be positive but this was a HORRIBLE experience!!!! My wife did not want to go with me to look I have only written a few reviews in my life and tend to be positive but this was a HORRIBLE experience!!!! My wife did not want to go with me to look at cars any more after this experience which says a lot! She used to get her car inspected there. NOT ANY MORE! I went in to look at a car a while back and they asked what my budget was. I said 10-11k but if it was exactly what I wanted then I might could do 13k. The salesman said I think I have just what you would like, a 2015 Corolla with all the bells and whistles and low miles. I asked how much it was and the guy said $13,000 something but dont worry it will be in budget. I test drove the car to pick up my wife at their suggestion and liked it so they ran the #s for me and the car was over 15k? I asked why it was not 13 like he said and he could not give me a straight answer and had his manager come over. The manager was condescending, ignoring the salesmans statements of it being 13k (maybe that was the negotiable price but they did not start there). The manager finally started trying to negotiate a price lower and wanted to run my credit. I told them I didnt want them to run my credit and that I knew it was over 700 and would be fine. The manger said if I put in my info and social security (which I should have not done) they could do a soft pull that would not affect my credit or show up on reports. I asked again and he said I promise. Next day I looked and sure enough a hard pull is on my credit for the next 2 years. That was a manager that blatantly lied! We tried to leave and he kept trying to make a sale and got more condescending acting like I was being stupid and mean to them for not buying from them and that I should "work with them on the price". If he was honest, upfront and serving my needs instead of his own and got me that car at 13k I would have been happy but I told him that I had options and didnt have to use him. They offered me a horrible value on my truck to top it off when they were suppose to be giving "top value"that day. I also heard their sales pitch to multiple people while there. Another manager texted after I left wondering what was wrong. I said that their managers are lieing and he He said they would make me They ask you what your monthly budget is and then ask if you could budge just a little bit to get a better car. Same pitch every time to get you to spend more instead of meet your needs and stay in budget. Go somewhere else and save your money. My brother had a horrible experience as well which I found out after the fact. More

Ended positive My fiance' traded in a vehicle for a truck he fell in love with approximately Oct. 2016. There were quite a few hiccups along the way and the ball was My fiance' traded in a vehicle for a truck he fell in love with approximately Oct. 2016. There were quite a few hiccups along the way and the ball was dropped a few times. I have to say this was a positive experience because as soon as we contacted the Customer Relation Manager, Jennifer Hiner, she went above and beyond to make us happy. Jennifer got everyone on the same page, followed up with us along the fixing of the issues and handled our frustration with such grace! I will never forget what she said, "What can we do to make you happy?" Buying a used vehicle has it's cons, the salesman probably doesnt know issues with the vehicle that will suddenly present themselves at the last moment and it is difficult to commit to buying "as-is" without knowing everything. Our experience started out not too good but ended very satisfactorily! More