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Hiley Acura
Fort Worth, TX
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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896 Reviews of Hiley Acura
December 10, 2021
This is the best by far dealership. The service department Al has excellent customer service. Always makes sure my car is in tip shop shape Thanks Al. Tanya B department Al has excellent customer service. Always makes sure my car is in tip shop shape Thanks Al. Tanya B More
by Acura buyer
Employees Worked With
Al in service department
November 18, 2021
Poor customer service from Sales Manager Eric. Unfortunately after test driving a used vehicle, I was not interested in purchasing. When I inquired about a new model pricing, he said ‘I could lowe Unfortunately after test driving a used vehicle, I was not interested in purchasing. When I inquired about a new model pricing, he said ‘I could lower the price, but I won’t’. Then said ‘yeah, this deal is not going to work bro’. I guess this is Hiley Acura representation of their brand. Unprofessional and disrespectful. More
by Disappointed
Employees Worked With
Eric Pillado
October 31, 2021
I have had the best experience with Al Garcia. I arrived at the dealership for an oil change. Al walked me through what the technicians look at on my vehicle. He is so friendly and you can tell he likes his at the dealership for an oil change. Al walked me through what the technicians look at on my vehicle. He is so friendly and you can tell he likes his job. He made sure I was informed of my future car maintenance and he wanted to make sure I get the best price. More
by wendyleesniegowski
Employees Worked With
Al Garcia
September 28, 2021
I came there for an B12 oil change (and worked with Al). I added the following service as well, wheel alignment and filters. However, I was quoted a $43.50 upcharge for shop supplies (total bill of $423 whe I added the following service as well, wheel alignment and filters. However, I was quoted a $43.50 upcharge for shop supplies (total bill of $423 where $289 was labor). This is the first time I have been charged (for recycling oil and rags charge) $40 extra in any Acura dealerships. I am sorry to say that I will not be returning to the dealership because of these hidden charges. I gave you all the possible service I can without you having to upsell anything. I was planning to do a brake flush as well. But now that ship has sailed. More
by wellitsvijay
Employees Worked With
Al
July 26, 2021
Great Experience with Hiley Acura! My TLX Type S was a difficult find, but Ray and the team came through and got exactly what I wanted. I will definitely purchase another vehicle here! Appreciate everyone difficult find, but Ray and the team came through and got exactly what I wanted. I will definitely purchase another vehicle here! Appreciate everyone in the front as well as behind the scenes...Precision Crafted Service!!! More
by asimmons6
Employees Worked With
Raynaldo Bosquez
July 21, 2021
Loved the new group great atmosphere. Al and Michelle were the best very professional and fun! New faces everyone was so friendly and helpful different than last time. Will definitely come back for ser were the best very professional and fun! New faces everyone was so friendly and helpful different than last time. Will definitely come back for service! More
by Suzanne Muncy
Employees Worked With
Al Garcia and Michelle
July 07, 2021
Always a pleasure doing business with Hiley Acura. Tony Gant in Service dept always welcomes everyone with a smile. Knows his customers. Thank you, Tony Gant in Service dept always welcomes everyone with a smile. Knows his customers. Thank you, Tony More
by Acura buyer
Employees Worked With
Tony Gant , Xochitl Acosta
