Hiley Acura
Fort Worth, TX
Filter Reviews by Keyword
By Type
896 Reviews of Hiley Acura
My First Brand New Car I've never owned a new car, only used, so this was a first experience for me. Nick Cox took amazing care of me,I really wouldn't have agreed honestly I've never owned a new car, only used, so this was a first experience for me. Nick Cox took amazing care of me,I really wouldn't have agreed honestly without all his hard work and effort. Now I'm going to recommend to all of my friend to buy new car, make it an Acura, and go ask for Nick Cox More
Leasing isn't scary after all!!! Lol Never leased a car before. I've always heard scary things about it, so I only purchase. Nick Cox talked me through it, explaining everything and why I Never leased a car before. I've always heard scary things about it, so I only purchase. Nick Cox talked me through it, explaining everything and why I didn't need to worry, Now I'm the proud owner of a TLX that I just leased (He also gave me an amazing deal because it was the end of the month). Thanks Nick, see you in a couple years. More
Second time around was horrible Wow. Such a disappointment on the second time around. I guess they don't care about your business once they shark you into a car. Wow. Such a disappointment on the second time around. I guess they don't care about your business once they shark you into a car. More
Easy and Hassle free I had put in a request several months ago online for a vehicle at Mac Churchill Acura. I had been contacted multiples of times but never got a great s I had put in a request several months ago online for a vehicle at Mac Churchill Acura. I had been contacted multiples of times but never got a great salesman until Bruce called me. We worked everything prior to coming in. I came in but Bruce was busy so he put me with an awesome salesman named Dillon. Together the both of them got me an awesome deal and sent me home in a new vehicle. These guys should work more deals together because they kill it! More
I got my car. My husband and I have been waiting a while for another car. I had my heart set on a RDX. Two trips to this dealership is what it took. They had my car My husband and I have been waiting a while for another car. I had my heart set on a RDX. Two trips to this dealership is what it took. They had my car but my husband (not me) is a salesman himself. There was a nice match between my husband and the salesman. James Migl, thanks for staying in the duel. You are professional and I know I can call you with questions I may have. More
Easy Buy This was absolutely the best buying experience ever! The sales rep Chelsea was the most helpful sales person I have ever encountered. The wide selecti This was absolutely the best buying experience ever! The sales rep Chelsea was the most helpful sales person I have ever encountered. The wide selection and ease of financial options were truly great. I will always drive business they're way any time I can. More
BEWARE !!! THE ABSOULTE WORST ! I WOULDNT EVEN GIVE THEM 1 STAR IF I DIDNT HAVE TO! THESE PEOPLE ARE FRADS !!!!! MY FIANCE AND I CAME IN JUST TO LOOK AT CARS B/C THE ABSOULTE WORST ! I WOULDNT EVEN GIVE THEM 1 STAR IF I DIDNT HAVE TO! THESE PEOPLE ARE FRADS !!!!! MY FIANCE AND I CAME IN JUST TO LOOK AT CARS B/C THEY HAD AN AD POSTED ON OFFER UP FOR $500 DOWN ! WE WENT AND THEY TOLD US THE CAR WE HAD TO TRADE IN HAD ENOUGH EQUITY ON IT TO WHERE WE CAN GET TWO CARS!!! ALL WE HAD DO WAS PUT DOWN $1000 FOR BOTH CARS PLUS THE TRADE IN ONE OF OUR CARS AND WE WOULD BE PAYING THE SAME AMOUNT WE WERE ALREADY PAYING A MONTH FOR BOTH CARS THAT WE ALREADY HAD(WHICH WAS A LIE ) . AFTER THE DEAL WAS DONE (WELL THATS WHAT THEY TOLD US ) WE WERE ABLE TO DRIVE OFF THE LOT WITH AN ACURA AND A MERCEDES BENZ .AND THE CAR I WAS ORGINALLY DRIVING I GAVE AWAY . A WEEK PAST BY AND THEY HAD ME COMING UP THERE TO SIGN PAPERWORK FOR ONE OF THE CARS CAUSE "THE BANK CHANGED THEIR MIND" SO I HAD TO GO WITH ANOTHER BANK WHO APPROVED ME ....(SKETCHY) AND AT THE TIME THE CHECK ENGINE LIGHT HAD CAME ON FOR THE MERCEDES I TEXTED MY CAR SALESMAN ( EUGENE AND LAITH ) WHICH THEY BOTH IGNORED !A FEW MORE DAYS PAST BY AND I HAD TO GO UP THERE TO SIGN MORE PAPERWORK B/C THIS BANK "CHANGED THEIR MIND" AS WELL AND I SPOKE WITH LAITH ABOUT MY CHECK ENGINE LIGHT BEING ON AND HE SAID THEY IS NOTHING THEY CAN DO ABOUT IT B/C MY WARRANTY HASNT KICKED IN YET . .. IT KEPT BEING THE SAME STORY TWO TIMES AFTER THAT SO FINALLY THE FINAL BANK SAID THEY APPROVED ME! BUT I HAD TO DO A INTERVIEW WHICH I KNEW NOTHING ABOUT UNTIL THEY CALLED ME .SO WHEN THEY CALLED ME AND WERE ASKING QUESTION I ASKED WHICH CAR WERE THEY TALKING ABOUT B/C I HAD DROVE OFF WITH TWO CARS AND THEY TOLD ME I NEED TO TALK TO THE DEALERSHIP. SO I CALLED DAVID IN FINANCES TO ASK THEM WHAT THEY WERE TALKIING ABOUT AND HE TELLS ME IM NOT SUPPOSED TO MENTION THE OTHER CAR THEY DONT NEED TO KNOW ABOUT THAT ( SKETCHY ) BAND I WAS LIKE WHY IF I GOT THEM TOGETHER HE WAS LIKE THEY DONT NEED TO KNOW JUST TELL THEM ABOUT THE MERCEDES . SO WHEN THEY CALLED AGAIN EVERYTHING HE TOLD ME TO TELL THE BANK I TOLD THEM . A FEW DAYS LATER I GET A CALL TELLING ME I HAD TO GO UP THERE AGAIN BECAUSE THEY DENIED ME AND I FAILED THE INTERVIEW . SO THEY FOUND ME ANOTHER BANK I GO UP THERE TO SIGN I WAITED UP THERE FOR A ENTIRE HOUR AND NO ONE CAME TO ME AND SAID ANYTHING TO ME BESIDES THE LAITH WHO SOLD ME THE CARS. SO I LEFT .A WEEK GOES BY AND I HAVENT HEARD ANYTHING FROM ANYBODY . I CALLED UP THERE BC WE WERE READY TO PAY NOTE FOR BOTH CARS AND THEY TELL ME I NEED TO BRING MY MERCEDES BACK AND IM LIKE FOR WHAT AND THEY TOLD ME THEY COULDNT FIND A DEAL FOR ME , I ENDED UP SPEAKING TO THE DIRECTOR (WHO WAS A SUPER RUDE ) COME TO FIND OUT IT WAS A "MISCOMMUNICATION "ON THEIR END NO ONE INFORMED ME WE WERE DOING TO DIFFERENT DEALS AND THE DEAL THAT WE AGREED TO AND DISCUSSED IS NOT THE DEAL THAT ACTUALLY HAPPEND , THE ORIGNAL DEAL FOR 2 CARS FOR 1000 DOWN AND MY TRADE IN ONLY WENT TO ONE OF MY CARS INSTEAD OF BOTH LIKE WE DISCUSSED AND AGREED TO THEY WERE TRYING TO GET MY MERCEDES FOR 0 DOWN.AND I LET THEM KNOW THAT NOT WHAT WE AGREED TO AND THEY KEPT SHIFTING BLAME ON ONE ANOTHER .. ALL IN ALL THEY TOOK ADVANTAGE OF ME B/C I WAS YOUNG AND DONT KNOW TO MUCH ABOUT CARS AND I ENDED UP LOSING MY CAR B/C A DEAL THAT I THOUGHT WAS ORGINALLY DONE IN THE FIRST PLACE ! I WILL NEVER RECOMMEND THIS CIRCUS TO ANYONE ! RUN IN THE OPPOSITE DIRECTION !!! More
Great car!! Second car from Mac, first one using the Internet. Very easy and got a great price up front. Whole deal took less than two hours on a busy Saturday. M Second car from Mac, first one using the Internet. Very easy and got a great price up front. Whole deal took less than two hours on a busy Saturday. Mike even set up our phones, showed us som much on the car and even came out to the house to set up the garage door opener. Will recommend. More
Time for a Trade I went to talk about whether trading in my car right now for a newer model was a smart decision with the previous salesmen Nick Cox and he really talk I went to talk about whether trading in my car right now for a newer model was a smart decision with the previous salesmen Nick Cox and he really talked me through all the options and I am super excited for the coming months to trading up. I love this place. Their knowledgable sales staff create an atmosphere of trust and make me feel secure in all my future car buying decisions. Thank you guys so much! More
Great sales experience From the moment our sales rep, Bruce Phillips, sat our daughter down to the time he took with the test drive, our sales experience was professional an From the moment our sales rep, Bruce Phillips, sat our daughter down to the time he took with the test drive, our sales experience was professional and helpful. I found the dealership very in-pressured and treated me thoughtfully. More