Highline Car Connection

Horrible Horrible Horrible! When I purchased my vehicle from Highline Car Connections, the owner, Lou, promised me that my vehicle would have free oil changes for the life of the When I purchased my vehicle from Highline Car Connections, the owner, Lou, promised me that my vehicle would have free oil changes for the life of the car. I called today (04/17/14), and was told they no longer offer this deal. I spoke with Mike today (4/17/14) and he was very rude and offered no apologies. He hung up on and me and when I called back to talk to Lou he threatened the police on me. I told Mike I would show up in person and ask for Lou and he said I wasn't allowed on the property and actually sent the police to my house. This place is nothing but a rip off and everyone working there loves to lie and offer false promises until you buy the car. Once you buy your car they treat you with the worst level of customer service I have ever endured. Please be warned this place is Horrible and they have pages of complaints on the better business bureau with a bad rating! More

Great Dealership The salesman and entire team at the dealership worked with me to meet my needs and I am very overjoyed with my new suburu outback. They took there ti The salesman and entire team at the dealership worked with me to meet my needs and I am very overjoyed with my new suburu outback. They took there time trying to find me the right vehicle because I am having twins and need space, but wasn't looking for anything gigantic. The suburu outback is very spacious and is perfect for me and twins. The dealership overall has a huge selection of vehicles to pick from. The facility is very clean and everyone is so helpful. I would highly recommend buying a car from Highline Car Connection you won't be disappointed. Parise Shepard More

Shopping for a Honda Civic I was shopping for a Honda Civic and kept coming across Highline Car Connection in my searches. I called and and found out that the one I called abou I was shopping for a Honda Civic and kept coming across Highline Car Connection in my searches. I called and and found out that the one I called about was already sold, but Evan said that he had others that were available that were similar and directed me to their direct website. I was impressed that their direct website was 100% up to date and it had many pictures of each car. I made an appointment to come down and see a few cars for the next day. When I arrived the next day I drove two cars and picked the one I liked best. I was replacing a car so I didn't have a trade in. They explained to me they work with many banks and they could arrange financing for me and because of my good credit, I would qualify for a good interest rate. We worked out a price that I was happy with and I returned my rental car and had them drop me back at Highline and drove home my new car all within a few hours. My car was clean and I was very happy. Overall, I was very impressed at their selection, honesty, and proficiency in the process. It was the easiest car buying experience I have had. More

Made nearly an hour trip to purchase a vehicle. I emailed over all of my documents (income verification, title of car I was trading...) to give them a chance to work on things prior to my arrival. I emailed over all of my documents (income verification, title of car I was trading...) to give them a chance to work on things prior to my arrival. I called to notify the sales person I was dealing with that I was on my way up, he was not there and nobody else was familiar with my file. The sales manager (who could possibly be the owner) told me to take the trip up and I would be taken care of. The sales person who met me was nice and very knowledgeable. After test driving a few cars, we decided on a vehicle to purchase. I was trading in a 2012 civic EX-L with 8700 miles. Through research online I was able to find close to 20 cars with same year and similar miles selling between $18705 and $21000 with the fair market purchase price being $19934. The car I was trading was hit by a deer and had minor body work done to the right side of he car. I accounted for that when I ran the "fair market" trade in value for this car which was put at $16385 - giving the dealer a market spread of $2,000 to $4000 when re-selling. The car I was looking at was priced at $14990 (this number was about $900 above fair market value for a purchase from a dealer). When we sat down to work on some numbers I was told they would offer me $14000 for my car. I understand there has to be a starting point for all negotiations, like it or not, so I took the next move and said, that is over $2000 below fair market trade in value for that car. The sales person said unfortunately that is the best number they can put on it and they don't have any room to move on the car I was interested in. With that, without any solicitation or request for assistance, the sales manager (again, could also be the owner) got up out of his chair and walked over and said in very condescending tone, "look, it's a civic. It's not worth what you want and the only place you're going to get anything even close to that number is going to a Honda dealership where they can certify the car." After a brief discussion, he completely dismissed me and walked away. I am not sure if this is how they set the tone for their negotiations or if they actually didn't want to do business with me. I was ready to purchase a car, no financing needed and this guy just dismissed me. I made the decision at that point, I didn't want to buy a car from them. I picked up my stuff and left. The next day, I found the identical car I was looking at, with 50k miles less and priced nearly 2k under it's fair market purchase price. It still had 30k miles left on its full bumper to bumper BMW warranty and guess what...with out a single bit of negotiation they offered me $16000 for my civic. Nope, it was not a Honda dealership. The sales manager at Highline either doesn't have a good understanding of his business OR he is just and arrogant fool who lacks the basic skills needed to work in the field of direct sales, either way, as long as he is associated with that dealership, I would steer clear of them. This is exactly the type of dealership that gives used car dealers a bad name. More

All I can say is WOW :( I go through the whole process of buying this car and it comes down to negotiation. I start asking the service manager questions about the financing and attempt to start the negot of buying this car and it comes down to negotiation. I start asking the service manager questions about the financing and attempt to start the negotiation process. The manager (name of unknown, because he wasn't even professional enough to give it to me) immediately turns into a total JERK! He takes the defensive and wont give me the information I am asking for. Let me first tell you that I have bad credit but regardless he still stands to make a sale! He flat out tells me "we won't negotiate". REALLY????? Has anyone ever heard of a non-negotiable car purchase (other than Carmax)? He was a complete xxxxxx to me, After literally 3 minutes in his office I walked! We are talking about the purchase of a car that has been for sale for 4 months, yes 141 days to be exact! I wasn't asking to take away all his profit, I agree that they are in business to make money, but to flat out say I'm not negotiating ANYTHING. Thank god I didn't buy a car from him, what if I was the uninformed consumer who bought the car for the sticker price....why would I want to deal with someone like this if the car need service or had a problem within the warranty period? No thanks, I'm good...that's all folks. STAY AWAY! More

Shady Dealership. I do not recommend this dealership due Shady Dealership. I do not recommend this dealership due to the shady ways of the owner and/or sales people. The sticker price is very high... and th Shady Dealership. I do not recommend this dealership due to the shady ways of the owner and/or sales people. The sticker price is very high... and they sold me a car with a loose lug nut. Yes a loose (loose enough you could twist off easily) lug nut. I drove miles down the highway with this... I couldn't even fathom what would have happened if my boyfriend didn't notice. I should have returned the car right then. Anyway...they fail to disclose pertinent information such as car fax reports and the owner has an "I'm better than you attitude". Very dissatisfied with the service and am in a predicament now trying to trade my car in. GO SOMEWHERE ELSE. More

Bought a used car. Dealer told me it was not in any accidents. After having many issues, I ran a carfax and found out the car was in an accident. Got the DMV invovled to help me get the car fixed. The accidents. After having many issues, I ran a carfax and found out the car was in an accident. Got the DMV invovled to help me get the car fixed. The dealer would not return any of my phone calls and refused to fix the problems. Very unprofessional. More

I purchased a used Mazda Protoge5 with 80000 miles on it in Febuary from Yankee Auto/Highline Car Connection. Within an hour after purchasing the vehicle it would not start without being in Neutral. I broug in Febuary from Yankee Auto/Highline Car Connection. Within an hour after purchasing the vehicle it would not start without being in Neutral. I brought the car back and the salesman Charlie explained that the wires may have been dirty and to try again. I did and it worked. A week later the back hatch on the vehicle completely rusted off rendering the door inoperable. I went back to the dealership and was told I had to pay for it to be fixed and I refused and asked for a refund on the car the manager began to shout and cuss about how he wasn't going to fix it and that if I got a refund it would count as a repossession on my credit even though only a week had passed. Highline played to my ignorance of buying a car for the first time. Three months later the engine is now completely blown Highline hangs up on my phone calls and refuses to do Anything to fix my car. I have a warranty on the vehicle and they are no help because of various loopholes in the contract. I am very upset because I now do not have a car to travel back and forth to work and I was clearly scammed by horrible business practices More

Horrible! They sold me an unsafe car that needs extensive work. They have refused my phone calls. Vehicle has no heat, exhaust has holes in it and rear end is falling apart. Buyer beware... work. They have refused my phone calls. Vehicle has no heat, exhaust has holes in it and rear end is falling apart. Buyer beware... More

Great selection of used cars to choose from. Bought a 2010 Subaru Legacy in August and I love it! Go see BARB! Very friendly and helpful. I also love the free oil changes, eligible once you purchase a ca 2010 Subaru Legacy in August and I love it! Go see BARB! Very friendly and helpful. I also love the free oil changes, eligible once you purchase a car from this dealership. Highly recommend this place for anyone looking for a used car. - Jorge More