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Highline Car Connection

Waterbury, CT

4.9
928 Reviews
Celebrating 35 years in business! The Highline Car Connection provides a wide selection of quality pre-owned vehicles, with financing for all credit tiers and a variety of extended warranty options. Our service department employs ASE Certified Master Technicians, each vehicle goes through a thorough safety inspection so you can purchase with confidence. With a large part of our business done through referrals we place customer satisfaction as our highest priority. Please call or drop in anytime and let us show you what customer service is all about.
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1833 Watertown Ave

Waterbury, CT

06708

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Showing 928 reviews

June 29, 2017

Best Deal They got me a better interest rate then my credit union did. I thanked them a lot I was very happy. Would definitely go back. More

by Honda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Bennett
June 28, 2017

Left there in tears Walked in to buy a car to my teenage son who just finished cancer treatment. Was ready to spend my life savings on the car to make him happy. Lou (the More

by Patricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lou
Jul 12, 2017 -

Highline Car Connection responded

!!! PLEASE READ !!! Patricia, you are being untruthful and very spiteful. You told me that your father wired you $18,000 from Brazil, and that was all you had. I politely declined. Then you offered $19,000, and I declined again and explained how we operate ( as did your sales person several times before). You knew before you drove here that our prices were aggressive and there is no room for negotiation. Then, when you didn't get what you wanted, you told me a story about your child and how he BEAT CANCER. I couldn't be HAPPIER to hear that he is a SURVIVOR!!! Congratulations!!! But to take your anger out on me and wish me harm is deplorable! Everyone here at Highline Cars works very hard for all our customers and we are a very family orientated business. I believe that I conducted myself in a very considerate and professional manner, but if you were offended in any way, I apologize. I would like for you to retract this review because I feel that it is nothing more than being spiteful. We appreciate the opportunity to do business, and unfortunately we were unable to complete the transaction. Congratulations on your purchase and BEST OF LUCK in the future.

Jul 12, 2017 -

Patricia responded

Untruthful? I don't think so. This is EXACTLY what happened. Your response is also truthful but I left your dealership in TEARS. You were very rude and the fact that I have found the same exact car with 30,000 miles less and $4,000 cheaper says a lot about your business. I will not retract my review because people should know if they're going to your delearship they'll be getting ripped off and treated like xxxx on top of it.

June 16, 2017

Great experience I bought a used car from highline today and had a great experience. Saw the car I was interested in online around noon today, and I was walking out wi More

by Happy Cargirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie and the Financing Coordinator
June 09, 2017

Easy car hunting with no pressure!!! Peter and Lou are great guys to deal with when purchasing a new or used vehicle. They are courteous and very accommodating to their clients and will b More

by Sandra Hopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter, Lou
June 09, 2017

Great car buying experience My wife and I recently bought a VW from Hiline. We had just had our car totalled and the laid back low pressure atmosphere was a huge relief and great More

by praisegod320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
June 04, 2017

Great experience First time buying a used car, and was pleasantly surprised by how straightforward and painless the whole process was. Charlie was very helpful and acc More

by Ben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
June 01, 2017

Most painless process I was looking at a 2015 Mazda6 on their website and when I went down to their lot I was able to test drive the car within 5 minutes of arriving, decid More

by Malamann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete and Charlie
June 01, 2017

Extremely happy with our 2015 Nissan Leaf We researched for months on the Internet and drove down from Maine to look at this car. We were expecting to put a down payment and pick up the car l More

by Mainers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Bennett
May 30, 2017

Relax and Easy to Shop... Great Experience... I worked with Mike, He was very nice and easy to work with. One thing i like the most they don't push. That is the best way to do shop and sell. let c More

by FawadQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and Charlie
May 13, 2017

A Great Experience! My son and I visited Highline Car Connection after viewing one of their car listing's online. My son had been saving for the purchase of his first ve More

by BluHyundai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
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