Highland Park Ford Lincoln - Service Center

Prompt. Professional. Friendly. HPFL replaced a headlight on the used car I had purchased from the dealership. I got the appointment I wanted and when I arrived, my car was taken im HPFL replaced a headlight on the used car I had purchased from the dealership. I got the appointment I wanted and when I arrived, my car was taken immediately. The service representative showed me to the lounge, I had a cup of coffee, and before I knew it, the work was done. The price was very reasonable...and they even washed my car. It was a great experience. More

Excellent service, great communication. The servise was great. The gentleman that checked me in was very helpful on the suggestion he gave me. I’m waiting now for the call to bring the car b The servise was great. The gentleman that checked me in was very helpful on the suggestion he gave me. I’m waiting now for the call to bring the car back because no parts 15 days so far More

Fast &Efficient The repair was to take over four hours. They set me up with a loaner and got me going in less than 10 minutes. Upon return, took the loaner keys and s The repair was to take over four hours. They set me up with a loaner and got me going in less than 10 minutes. Upon return, took the loaner keys and sent me on my way in very efficient and fast manner. Very friendly and apologized for the inconvenience although it was not their fault. Made me feel like a VIP, More

good local service, communicate clearly expectations I like to take my Ford Explorer to this dealership, it's local, convenient, and for the most part they do a good job. The areas they need to improve I like to take my Ford Explorer to this dealership, it's local, convenient, and for the most part they do a good job. The areas they need to improve is the scheduling process. Too often I need to call more than once to get my vehicle scheduled for service. Either no one answers, or am put on hold too long. The other thing, I need to really explain clearly what needs to be done. At least on a few occasions I needed to return the vehicle for them to finish the repairs, or to continue to work on it in order to get it done right. An additional issue, recently I had them rotate the tires and check the air pressure for each tire. None of the tires had the valve cap on. I need to buy a set of 4 caps and put them back on myself. It's easier than to take it back to the dealer. More

30,000 mile check-up/service Went in for a 30,000 mile check-up and the car was ready when promised. The service agent assigned to my car kept me informed during the process and Went in for a 30,000 mile check-up and the car was ready when promised. The service agent assigned to my car kept me informed during the process and there were no surprises or hard sell on something the car didn't need. More

Overall Service Have bought a few cars here over the years, over an hour from my home. Many Ford dealers in-between. But the service is so good I travel the hour anyt Have bought a few cars here over the years, over an hour from my home. Many Ford dealers in-between. But the service is so good I travel the hour anytime I need something repaired or even an oil change. Danny is an excellent service advisor and working will AL, Marty, and Barry is a pleasure. Recently bought new Raptor and Highland Park took great care to make that experience worthwhile. More

Major AC repair I have always had very good service from Highland Park Ford Lincoln. My major AC repair was handled by Danny in service, and I am once again very sa I have always had very good service from Highland Park Ford Lincoln. My major AC repair was handled by Danny in service, and I am once again very satisfied, More

Danny is the nicest person that I have met. I notice that the Ford dealership has taken on a more comfortable and cleaner atmosphere . It was a real change from the years past. Keep up the good I notice that the Ford dealership has taken on a more comfortable and cleaner atmosphere . It was a real change from the years past. Keep up the good work! More

Totally satisfied Every time I visit the service department of Highland Park Ford Lincoln, I leave totally satisfied. The staff is friendly, fast, knowledgeable, and e Every time I visit the service department of Highland Park Ford Lincoln, I leave totally satisfied. The staff is friendly, fast, knowledgeable, and efficient. I will always bring my car here for service! More

Poor Service It’s been 3 weeks since my last visit and I am currently still waiting for one part and for a call back letting me know whether or not they have recei It’s been 3 weeks since my last visit and I am currently still waiting for one part and for a call back letting me know whether or not they have received the part. It has very poor service. More