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Highland Park Ford Lincoln - Service Center

Highland Park, IL

4.8
69 Reviews

69 Reviews of Highland Park Ford Lincoln - Service Center

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October 19, 2021

Did a great job in a timely manor, very helpful with getting a new console part.... More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich
Oct 22, 2021 -

Highland Park Ford Lincoln responded

Hi Jay, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

January 01, 2021

Service was done multiple times but repairs are never fixed even though they say they were fixd. I been in for service over a dozen times More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lou
Feb 11, 2021 -

Highland Park Ford Lincoln responded

Brad, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Highland Park Ford. Please give us a call at (847) 433-7200 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

January 28, 2020

Worst Service Department I scheduled a 9AM service appointment because my Engine Light went back on after 1 day it was supposedly fixed. When I arrived to the service departm More

by wsteele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ignored
Jan 28, 2020 -

Highland Park Ford Lincoln responded

Dear Clyde Steele, Thank you for your feedback- although we always pride ourselves on our customer service, it seems this time we were not able to please. I do apologize for this situation. It seems that you may have mistaken additional employees in the Service area as Advisors. In reality, we only had 2 Advisors working at the time of your service. Unfortunately, we do speak to people as they arrive and sometimes in the morning, we can get very busy - depending on people's needs and questions they have. I can assure you; our Advisors do not pretend to be busy as Service Advisors genuinely have a lot to juggle. We would love the opportunity to speak with you regarding this situation to understand further details that may have occurred. Please call our Client Relations Department at 847-433-7200 or please leave the best number to reach you at and we would be happy to call back.

December 23, 2019

When I bought the vehicle the door panel light was not working. The problem was not fixed. I also had a jerk in the shift that they say couldn't be found. I left the car for almost two weeks and couldn' More

by Jerrycamp50
Recommend Dealer
No
Employees Worked With
Don't know
December 19, 2019

You dropped the ball this time! I brought my 2012 Fusion Hybrid in for the airbag replacement, and the job was done promptly. But on the way home I noticed that the heater/AC fan wa More

by craigsirles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Two gentlemen at the service counter, both of whom were very nice.
December 17, 2019

Some of My 2019 MKT problems solved by visiting them Some of My 2019 MKT problems solved by visiting them Steve I I don't know how to thank you good hospitality with old people More

by usralimo
Recommend Dealer
Yes
Employees Worked With
Service guy name Steve by the counter service down to earth especially with old people very good man
December 13, 2019

Friendly and professional staff. Work done well. i have been a customer here for about 20 years. Over a dozen cars between me and my family. At every visit I am always treated as if I was the most im More

by Ricky Glickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto
December 13, 2019

Friendly and efficient service I utilized the Quick Lane service for my 2018 Ford Edge. I was in and out in an hour with all service completed at a very reasonable cost. My husban More

by Christof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Dimitroff
December 03, 2019

Great Communication This is the only dealership I trust to work on my car. They are great. Danny always lets me know what is going on and is on top of it. More

by htempler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
December 01, 2019

Great service at a reasonable cost! Highland Park Ford and Lincoln offer maintenance and repair work at reasonable price. Anyone who owns a foreign car knows how much they charge for rep More

by JCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writers and service manager!
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