Hicks Family Subaru

Tricked and Deceived When I asked for the price of the Forester that I was considering the salesman took me to his office to get some "necessary" information. He said he n When I asked for the price of the Forester that I was considering the salesman took me to his office to get some "necessary" information. He said he needed to pull a soft credit on me to be able to see what kind of deal they could offer me. I specifically verified with him that I did not want a hard credit pulled and he said "oh no this won't affect your credit at all." The car they had on the lot was not my first color choice so I was not ready to commit to the deal. I tried to ask them about ordering the car in my preferred color but they were just too intent on selling the one on the lot. I left and went the next day to San Antonio (two hours away) and purchased the color I wanted from a very professional salesman at North Park Subaru. A week later I was devastated to see that the Corpus Christi dealership had indeed pulled a hard credit inquiry on me without my permission and which I will have to live with for two years. I called the manager about it to complain and he really just denied it and kept saying that it "wouldn't have been a hard inquiry." I even emailed a screen shot of the details to prove it to him but no response. I sent the information to the dealership owner and again no response. I highly recommend North Park Subaru in San Antonio, but would steer completely clear of Corpus Christi Subaru More

Service Center Takes too long The service center sucks!! they took way too long to replace a default sensor, stating that they were waiting on the parts to arrive, but wanted my ca The service center sucks!! they took way too long to replace a default sensor, stating that they were waiting on the parts to arrive, but wanted my car to sit there waiting this whole time for a week, really?!!?!! And at one point when they performed my first oil change they managed to scratch paint off of my car door, in which I had to wait another 2-3 days by the time I received my car back with new paint!! Pay attention to how your vehicle comes out of the service department before you leave the lot, they do not care, because it's not their car and they don't give a xxxx. The big boned guy with blonde hair seems as if he don't want to work in the a/c and hardly literally gets up let alone touch the keyboard, is very rude, and plain out seems uninformed/knowledgeable in the service department. He rather give you the run around answer so he doesn't have to do anything. Deal with Mike he is a much better service department person who will do his best to help you, is very professional, and knows how to deal/handle a difficulty and frustrating situation without giving you the runaround or attitude. More

Liars and cheats!! Bottom Line: CCSubaru required me to put down a $3000 "refundable" deposit in order to be given time to talk to my wife who was at the hospital. Gav Bottom Line: CCSubaru required me to put down a $3000 "refundable" deposit in order to be given time to talk to my wife who was at the hospital. Gave decision (no) before start of business next day. Nearly a month later and they still have my money. I've received several variations of the "checks in the mail" excuse. Submitted complaint through BBB. Omar the GM flat out lied on his response saying that he had spoken to me (never spoken to the man in my life) and told me it takes 7 to 10 days to process a refund. Never mind it was already almost 20 days. Do not buy a car from these people. They are out to screw their customers! I was a fool to trust them, but I had not been warned. YOU HAVE BEEN WARNED!!! More

Awesome dealership! Great friendly staff our dealer Marcos was awesome as well as our finance guy Carlos. Definitely worth the drive from the valley! Great customer servi Great friendly staff our dealer Marcos was awesome as well as our finance guy Carlos. Definitely worth the drive from the valley! Great customer service and we got everything we wanted! It is our second time buying there and we will definitely keep going back! More