Hicks Family Subaru
Corpus Christi, TX
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Generally have received good service with this dealership until recently. Suggest a review of managerial supervision and some inspection of the maintenance department. There seems to be breakdowns in commu until recently. Suggest a review of managerial supervision and some inspection of the maintenance department. There seems to be breakdowns in communication between maintenance and service departments. They made our issue right, but the inconvenience and wait raised some trust issues. On the same day, we witnessed failure in sales as well. We had a great salesperson, but the sales manager shot her and us in the foot by ignoring our parameters for down payment, trade-in, and payment schedule and had her present a sales package 360 degrees the other way. Since then, the emailed offers have not been what we requested, and we are pursuing a vehicle with a dealer outside the CC area. When a company is recommended this highly, it is important to make sure that everyone meets the standards that are expected. A deeper review of job performance is needed, and management in particular should be closely examined. More
Subaru offers a great experience with their professional sale staff. The Outback was impeccably clean at pickup. Today I picked up my tags and inspection sticker where the tags were installed. sale staff. The Outback was impeccably clean at pickup. Today I picked up my tags and inspection sticker where the tags were installed. More
Very pleased with Hicks Family Subaru! Made the right choice! Love my Forester! LuLu was great! Young Daniel helped set up Bluetooth. Mr Ernest was determined to win me over this being my Made the right choice! Love my Forester! LuLu was great! Young Daniel helped set up Bluetooth. Mr Ernest was determined to win me over this being my first Subaru-mission accomplished! Ms O’Brien advised & had several lien holders to chose with best interest rates & monthly payments. She explained benefits finally chose RBFCU. Bravo to all of them and their kindness and patience as they answered, addressing all of my questions. More
Clinton made my day today. I brought n my Subaru Outback for AC service. The Ac didn't cool properly in the afternoon. I was expecting a few hours waiting time and a bill. Afte I brought n my Subaru Outback for AC service. The Ac didn't cool properly in the afternoon. I was expecting a few hours waiting time and a bill. After 5 minutes in the waiting area Clint came to show me that the AC setting was wrong and he said that happens very often. We changed the setting and voila. Cold AC, and no bill! More
This is the 2nd car I purchased from xxxx Family Subaru. Other than the quality vehicle made by Subaru the bonus is an exceptional dealership. By far the best auto dealership I have ever dealt with to inclu Other than the quality vehicle made by Subaru the bonus is an exceptional dealership. By far the best auto dealership I have ever dealt with to include premium auto dealerships. From sales to service I have always been met with a smile and hello from everyone at the dealership regardless of if they are helping me or not. Most importantly I trust the service/maintenance performed and I know every effort will be made if I’m not satisfied for any reason. Will purchase again from Hicks Family Subaru. More
Had good experience and am happy with purchase. My daughter received a nice gift bag full of Subaru items from her salesperson when she bought her Cross trek I never received anything should I have My daughter received a nice gift bag full of Subaru items from her salesperson when she bought her Cross trek I never received anything should I have received one as well. It was a really nice surprise for her. Other than that very happy. More
We were greeted right away! Lulu took the time to explain different models and was so patient as we took 5 different test drives! Lulu was very knowledgeable about each vehicle. Lulu took the time to explain different models and was so patient as we took 5 different test drives! Lulu was very knowledgeable about each vehicle. She made our car buying experience pleasant instead of stressful. She was always polite and professional. After we purchased our Outback she called to check on us, scheduled our window tint appointment and followed up weeks later to see if needed help with the technology. We truly appreciate her patience and kindness. I felt like I was buying a car from a friend. More
outback what a great ride. .after month of looking at different rides we got the subaru bug..we followed the big white flag on spid drove in and ran into Keane Uhl..it took abou .after month of looking at different rides we got the subaru bug..we followed the big white flag on spid drove in and ran into Keane Uhl..it took about 5 minutes and we were already getting along and felt at ease while we went over our desires to get to know the outback..the man that knew all our answers was Keane..the man knows his product..this company should be proud having him on your team..Charlie Hicks should shake his hand at your meetings...not just Keane, everyone made us comfortable and very friendly. we are impressed with our visit and purchase..Kelly Obrien with finance made it all happen in the end and we went over all options upon signing..i hope more people will consider investing in their next car here. More
Used service center before buying our new Subaru and we were pleased with the service. We are pleased with the sales team as they answer our questions. were pleased with the service. We are pleased with the sales team as they answer our questions. More